Lexus of Kendall - Service Center

I am reaching out to complain about an issue that occurred this morning 9/3/24. I had a 7 am appt for 2nd key programming. at about 703 a nice young man comes out to tell me that since the day befo occurred this morning 9/3/24. I had a 7 am appt for 2nd key programming. at about 703 a nice young man comes out to tell me that since the day before 9/2 they have been dealing with a programming issue with the system and it was not yet resolved, so they couldn't give me the 2nd key and that another appt was necessary. Of course I asked why I didn't get a call the day before to tell me this information to which there was an I DONT KNOW response. So I go to my car and grab the plastic seat cover and the paper floor mat and 'hand' it to one of the techs. I get back in my car and dot see the keys so I ask a fellow who appears to be in charge and he says they're in the car BOSS. I say, please don't call me that I have a name. So again back in the car and I see the service ticket on the mirror so again, i get out walk to the service counter and put it there.(rather than throw it on the ground like many would do). "same fellow" tells me that t"there is a trash can BOSS" I walk over to him and say I asked you to not call me that and I don't know how your ticket system works! I ask for his name and he refuses to give it to me. I then ask again and he states that I am disrespecting him and walks away. So I ask another advisor (I THINK it was TARA) what his name is and she says CHRIS, but doesn't know his last name! Anyway, he has long black curly hair and a beard and was very abrupt with me. Bottom line, I have to come in again to get the issue resolved and deal with probably the same unpleasantness from the staff again. Luis, it seems like every time I go in to your service area I have some type of problem from the staff. For a high-end car dealership, I expect so much more. Please tell me what you suggest I do the next time so that I can avoid these issues. I love the car, but it's like going to the dentist every time I go to the service area. I await your suggestions and response. Thank you More

The newest television advertisement for Lexus states, “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I h “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I have taken my car to the dealership 4 times to fix several issues supposedly related to the key fob; in fact, one time they kept the car for five days and still did not repair the issues. The service manager, Luis Rivera, told me on June 28 they would be having a field technology expert come in to the remedy the issues. I have reached out to Luis 3 times since he told me that and still do not have a date to bring in the car. This kind of treatment certainly does not reflect the quoted commercial. This car is my fifth Lexus and may be the last. Donald Jones Coral Gables More

Excellent attention, I always come with Mr. Luis, he is very kind, very attentive, 100% recommended Luis, he is very kind, very attentive, 100% recommended More

Chris was amazing he did an amazing job I needed to change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again More

Chris Gonzalez was great, very patient and informative. He offered services that I might need and suggested what I needed He offered services that I might need and suggested what I needed More

I had a great time at this Lexus of Kendall dealership. Customer service was great especially through the service manager Mr Luis Rivera. He makes you feel great, answers your needs and strives to give you Customer service was great especially through the service manager Mr Luis Rivera. He makes you feel great, answers your needs and strives to give you considerations for great deals on products and services. So therefore, I strongly recommend this dealership to all Lexus owners and would be owners. Ask for Mr Luis Rivera and have an awesome customer moment with him.. .winks !! More

SERVICE & QUALITY OF 2022 RX 350L I bought my Lexus RX 350L on 9/11/22. The first time I took it in for service was Jan 2023 for wifi and garage door sync not working. I thought my sluggish engine and del 350L on 9/11/22. The first time I took it in for service was Jan 2023 for wifi and garage door sync not working. I thought my sluggish engine and delayed acceleration was normal, but, though intermittent, it became much more pronounced, almost resulting in an accident upon trying to pass (it wouldn't accelerate). Another time, my husband stopped at a light; the engine didn't recognize that he was pressing down on the accelerator when the light turned green (the fourth time, it engaged). A number of issues were also going on, so I took my car back on 4/28/23 (~5400 miles on odometer) for maintenance/oil change, wifi still not working, garage door still not syncing, sluggish engine, etc. When I received it back I was told "the computer said there is nothing wrong,” so nothing was done to fix the problem. A few months later, my car again became sluggish, the passenger mirror began going up (instead of down) when put in reverse, the Bluetooth/CarPlay periodically didn’t recognize our phones (inconvenience on our 2,000-mile trip), etc. The sluggish acceleration nearly caused another accident upon trying to pass; the delay between pressing the accelerator and the car accelerating was so long that I began to pull back behind the car I was attempting to pass; the accelerator finally kicked in and I nearly rammed that vehicle from behind. We took the car in again for an oil change, garage door not syncing, sluggish engine, passenger side mirror going up rather than down when in reverse, Bluetooth/CarPlay's erratic recognition, etc. This was 9/11/2023 (~9,600 miles). I picked my car up yesterday (9/15/23). The cashier handed me the paperwork; I didn't understand some of the information. She called my service advisor, Efrain H. When he showed up, I said, "I'd like to know exactly what was done" because I couldn't tell if it was nothing or if they found the issue and fixed it. His response was condescending/patronizing and exasperated: "Ma'am you have to read the receipt." His rude behavior was a shock. This morning I got a call from Luis R (Service Manager), telling me I was told not to smoke in the loaner car and that because I did he was going to charge me $150 to detail it. When I told him that I did NOT smoke in the car (the God’s honest truth!) and that I would NOT pay $150, he angrily told me “You will NOT be getting another loaner from us again.” My husband, listening to the entire exchange, was furious and yelled that if I said I didn’t smoke in it, I didn’t. Luis R then hung up on us. This was the third or fourth loaner car I’d had. I've NEVER smoked in any of them! The passenger side mirror now goes out and down so far you can’t see the feet of someone unless they are standing by the rear bumper. Efrain claimed the computer said nothing was wrong with the mirror and nothing to fix. If service did nothing, why is the mirror now having the opposite issue? It’s worse now than before I took it in! I never suspected the Lexus of Kendall's service of lying. Now I can’t help but think they're lying and being rude to get me to quit bringing this lemon of a vehicle back to them. If you want a Lexus serviced, RUN AWAY from this dealership! I’ve NEVER had as many problems with any other new car, nor have I EVER been treated like I’m a liar/ hypochondriac complainer (who wants to take their car to the dealer? It’s inconvenient and cuts into work!). Shameful behavior! I’m appalled at the treatment and inability to fix or acknowledge a problem politely and without thinking (or insinuating) the customer is lying. After being treated disrespectfully by the service advisor and manager, I called to speak with the General Manager (Tom G). He got in at 12:00 pm. It is now 5:00; no phone call. Next steps: CEO/President (Chris R), Bean Automotive Group/owner (Lori B), Corporate, and then attorney and Lemon Law if all else fails. More

Great service from service advisor to technicians. Our advisor Ileana Gonzalez was very helpful and listening to our needs and provided accommodation better than expected. Our advisor Ileana Gonzalez was very helpful and listening to our needs and provided accommodation better than expected. More

The service was simply amazing! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!! More

Stay away, they told me $650 for my service, made appointment, took the car, and when I get there they tell me they cannot keep this price and the new one is 850, unacceptable, I am guessing this is appointment, took the car, and when I get there they tell me they cannot keep this price and the new one is 850, unacceptable, I am guessing this is how they make business, they tell you a lower price so you take the car, looks like a scam to me. 850 was said verbally by advisor. If they cannot manage to give you an accurate price, dont want to imagine what they do with your car Moving to JM Lexus! More