Lexus of Kendall

Horrible experience in trying to purchases a used car. Multiple passing from one sales person to the next, hang ups when trying to reach the dealership, promises to return phone calls or send paperwork. W Multiple passing from one sales person to the next, hang ups when trying to reach the dealership, promises to return phone calls or send paperwork. Wasted the entire day with these clowns. No respect for potential customers. If this is the way they treat someone trying to give them money, I’d hate to deal with them after purchasing. Another reason why Miami stinks. Go elsewhere for your Lexus. Or better yet, buy a Mercedes. More

Great service from service advisor to technicians. Our advisor Ileana Gonzalez was very helpful and listening to our needs and provided accommodation better than expected. Our advisor Ileana Gonzalez was very helpful and listening to our needs and provided accommodation better than expected. More

The service was simply amazing! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!! More

Patty and Marshall made it so easy the process to buy my current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯. current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯. More

Stay away, they told me $650 for my service, made appointment, took the car, and when I get there they tell me they cannot keep this price and the new one is 850, unacceptable, I am guessing this is appointment, took the car, and when I get there they tell me they cannot keep this price and the new one is 850, unacceptable, I am guessing this is how they make business, they tell you a lower price so you take the car, looks like a scam to me. 850 was said verbally by advisor. If they cannot manage to give you an accurate price, dont want to imagine what they do with your car Moving to JM Lexus! More

My experience with this dealership was very good because of my sales person Patty Warman. I have worked with her many times. She's the Best. of my sales person Patty Warman. I have worked with her many times. She's the Best. More

Why anyone would pay $1400 in add on "delivery" and "doc" fees at this dealership is a mystery to me when other dealerships charge as little as $150 for doc fees. Made me an offer then wouldn't honor it. C fees at this dealership is a mystery to me when other dealerships charge as little as $150 for doc fees. Made me an offer then wouldn't honor it. Claim the car has been sold but contacted the sales and was told it was still available. More

Deceptive and rude. I spoke to a saleswoman who explained a special was $0 down. I asked three times - does this mean zero down? No taxes? No fees? She assured me yes, and to come in that evening. She texted a special was $0 down. I asked three times - does this mean zero down? No taxes? No fees? She assured me yes, and to come in that evening. She texted me so I can communicate directly. When I arrived, this saleswoman didn't exist. Nowhere to be seen. Someone else was texting me, and funnily enough, the $0 down deal didn't exist any longer. This was a clear tactic to get me in the building. I pointed the manager to his website, and he explained, "my marketing is my prerogative" - I was blown away with that response, and simply walked out. An hour of my life wasted by deceptive snakes. Go to one of the other Lexus dealers in town. More

Just had a terrific experience leasing a new car with Patty Warman. She was a total pleasure to work with and accessible and pleasant answering all our questions. Patient in going over the various bells Patty Warman. She was a total pleasure to work with and accessible and pleasant answering all our questions. Patient in going over the various bells and whistles of the new car as well. A great experience More