Lexus of Kendall

I purchased the car on Feb 9, 2014 at the above Lexus Dealership. $26,596.   My dashboard is melting! When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially Dealership. $26,596.   My dashboard is melting! When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially obstructing the driver's view and impacting visibility.  At times I couldn't see, and the reflection of the sun on the melting dashboard almost caused an accident! It’s a defect that Lexus is aware of because they offered to fix it under the Customer Support Program (Takata Economic Loss Class Action Settlement).   Furthermore, by way of legal agreement, the ZLZ warranty enhancement coverage extends to my vehicle until January 8, 2026.  However, I should not have to rely on this legal agreement to get Lexus to take care of this repair which has been determined as a defective product/material.   I contacted Lexus HQ on November 17, 2024. Finally, I got a disappointing response from Tom Gilbert the General Manager on, Dec 16, 2024, who stated his dealership would not be responsible.   I am disappointed in the run-around I have had concerning this repair which Lexus should stand behind.    The law recognizes concepts of negligence and strict liability to hold sellers liable for defective goods even when no contract existed.   Furthermore, regarding this dashboard defect, there is liability based on the breach of a warranty for the sale of this defective product. Regarding negligence and strict liability, the law has expanded the scope of warranty protections for consumers. This is true both of liability for express promises made by the sellers regarding the quality of products, and the protections the law presumes when sellers offer goods for sale. Lexus knows that when a seller makes a representation at the time of sale regarding the quality of the product, that product is said to be under warranty. Lexus should not continue to avoid responsibility using the excuse of time limitations on the warranty item.  Kendall of Lexus sold me the car. The general manager Mr Gilbert essentially responded that it’s not his problem without even trying to help me or work something out under the repair agreement I referred to earlier in this complaint. Is this the way Lexus treats their customers? Mr Gilbert, is this the way you would like your family members to be treated? Lexus should do the right thing and authorize the repair. More

If I could rate below a 1 start I would! First I started by looking at the reviews and all of Kendall's responses are: We strive for excellent customer service and it sounds like we fell sho First I started by looking at the reviews and all of Kendall's responses are: We strive for excellent customer service and it sounds like we fell short in your case. We would like to understand more about what happened and see how we can make things right. I tried to call them and explain what has happened. I have called now for 3 days without any response from them. I bought a $62K L certified Lexus from the a week ago. I bought from them because of the L certification on the car. I am from out of town and could've bought a car much closer to home, but we bought from them because of the L certification. Since we were out of town we were under a time crunch and couldn't return to the dealership after noticing that the brakes were warped. We called our Product Specialist and he said that's ok we'll take care of you. We took our new car to our local Lexus dealership and they confirmed the brakes are indeed warped. We are talking about $500 in work to make the brakes right. Now our Product Specialist isn't talking with us and has referred us to Luis the Service Manager. He too isn't talking to us. So we have called the GM, Tim. Who isn't calling us back. Buyer beware! These guys don't stand behind their products and I truly believe that Lexus would be ashamed that this dealership is selling their brand the way they do! I will tell everyone I know to stay away from this dealership as they are only out for the sale and not for making sure they do the right thing! Even though all of their emails, and reveiw responses say they would love to make things right! Not true! Stay far away from this dealership! Please don't get sucked in by them saying they want to make things right, as they do not. You too will not get any type of return calls or have them make it right. They will take your money and run! More

I am reaching out to complain about an issue that occurred this morning 9/3/24. I had a 7 am appt for 2nd key programming. at about 703 a nice young man comes out to tell me that since the day befo occurred this morning 9/3/24. I had a 7 am appt for 2nd key programming. at about 703 a nice young man comes out to tell me that since the day before 9/2 they have been dealing with a programming issue with the system and it was not yet resolved, so they couldn't give me the 2nd key and that another appt was necessary. Of course I asked why I didn't get a call the day before to tell me this information to which there was an I DONT KNOW response. So I go to my car and grab the plastic seat cover and the paper floor mat and 'hand' it to one of the techs. I get back in my car and dot see the keys so I ask a fellow who appears to be in charge and he says they're in the car BOSS. I say, please don't call me that I have a name. So again back in the car and I see the service ticket on the mirror so again, i get out walk to the service counter and put it there.(rather than throw it on the ground like many would do). "same fellow" tells me that t"there is a trash can BOSS" I walk over to him and say I asked you to not call me that and I don't know how your ticket system works! I ask for his name and he refuses to give it to me. I then ask again and he states that I am disrespecting him and walks away. So I ask another advisor (I THINK it was TARA) what his name is and she says CHRIS, but doesn't know his last name! Anyway, he has long black curly hair and a beard and was very abrupt with me. Bottom line, I have to come in again to get the issue resolved and deal with probably the same unpleasantness from the staff again. Luis, it seems like every time I go in to your service area I have some type of problem from the staff. For a high-end car dealership, I expect so much more. Please tell me what you suggest I do the next time so that I can avoid these issues. I love the car, but it's like going to the dentist every time I go to the service area. I await your suggestions and response. Thank you More

Very pleasant experience, Rayco and Juan Soto made our purchase a great moment to remember purchase a great moment to remember More

The newest television advertisement for Lexus states, “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I h “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I have taken my car to the dealership 4 times to fix several issues supposedly related to the key fob; in fact, one time they kept the car for five days and still did not repair the issues. The service manager, Luis Rivera, told me on June 28 they would be having a field technology expert come in to the remedy the issues. I have reached out to Luis 3 times since he told me that and still do not have a date to bring in the car. This kind of treatment certainly does not reflect the quoted commercial. This car is my fifth Lexus and may be the last. Donald Jones Coral Gables More

Excellent customer service , quiero agradecer a Juan soto manager de financiamiento , el es excepcional y muy profesional, el se aseguró que mi amigo saliera satisfecho , gracias a él se cumplieron sus sueño manager de financiamiento , el es excepcional y muy profesional, el se aseguró que mi amigo saliera satisfecho , gracias a él se cumplieron sus sueños, Gracias 🙏 Juan !! More

Excellent attention, I always come with Mr. Luis, he is very kind, very attentive, 100% recommended Luis, he is very kind, very attentive, 100% recommended More

Excelente atención, muy profesional la ayuda del señor William corredor, definitivamente cubrieron mis expectativas. Éxitos William corredor, definitivamente cubrieron mis expectativas. Éxitos More

Excellent and professional, best dealer in Miami, they always help the customer find what they are looking for. always help the customer find what they are looking for. More

Chris was amazing he did an amazing job I needed to change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again More