Lexus of Huntsville

They were very courteous and helpful. I had a recall and they took care of it promptly.. I will recommend them to anyone. I had a recall and they took care of it promptly.. I will recommend them to anyone. More

They were very courteous and professional. I had a recall done on my 2021 Lexus ES 350 and they did the job in a very reasonable time. Great job. I had a recall done on my 2021 Lexus ES 350 and they did the job in a very reasonable time. Great job. More

"Excellent service! Brink was very professional, efficient, and friendly. My car runs perfectly. Highly recommend!" Brink was very professional, efficient, and friendly. My car runs perfectly. Highly recommend!" More

I want to relay that Tammie is the Best! !! She is just so helpful and has so much knowledge to help her clients!! I rate her excellent !! !! She is just so helpful and has so much knowledge to help her clients!! I rate her excellent !! More

Professional, expedient and courteous Waiting room was clean and had fresh coffee and snacks. The wait time was less than expected. clean and had fresh coffee and snacks. The wait time was less than expected. More

EDITED REVIEW:  I’ve been through a lot in life, but driving one of the most magnificent riding vehicles around—only to realize I’ve been screwed up the A** by Lexus of Huntsville—was not something I ex driving one of the most magnificent riding vehicles around—only to realize I’ve been screwed up the A** by Lexus of Huntsville—was not something I expected. And I want that statement to hit HARD. We were at the dealership until 8:40'ish p.m., finally leaving with a car I deserve—one I’ll work my butt off for—only to discover, while rinsing pollen off, that something was off. What I thought was a piece of paper stuck to the vehicle was actually a factory protective sheet that had never been removed that had started peeling and slapping the top. Let that sink in. And that wasn’t even the first red flag. Right before signing paperwork—after being there for HOURS and FINISHING up the LAST of the paperwork—we were casually informed the car had 400+ miles on it.  My husband didn't fuss- we'll just take it- we thought they've bent over backwards for us and the car already has permaplate on it. Turns out, the manager had been driving it- which wasn't told to us until we'd already signed 3/4 of the paperwork. Funny, because the paperwork clearly listed THREE MILES. We were exhausted, my husband’s mother had just passed, and we were too drained to argue. We let it go. I should've demanded the other vehicle. Regardless, before they ran our credit, I ASKED, IS THIS VEHICLE THE EXACT SAME AS THE ONE I TEST DROVE?  The answer was in the affirmative. The ONLY difference was I wanted a lighter color.  I'd change in a heartbeat now because I feel butt xxxxx. Fast forward—after a long drive, running errands, and visiting family—we’re back home, began rinsing the vehicle, going through our "new" vehicle and find SAND. Yes, BEACH SAND. Not from us, becuase my husband and I hate the beach. So, the manager drove this car for whatever, slapped 400 miles on it, left the factory sheet ON, and then tried to sell it as "new"? Okay. But it gets worse. We paid $995 for Permaplate—a sealant to protect the entire vehicle’s coating. How the xxxx did they seal anything when the factory sheet was STILL ON the car?! And to top it off, the Permaplate didn’t even stick properly on part of the hood—it was literally rolling off. Why? Because these geniuses didn’t even wash the pollen off before spraying it???? Fraud: wrongful or criminal deception intended for personal or financial gain. So, they intentionally charged me for something they didn’t do. This totally makes sense now as to why there’s a spot on the hood showing adhesive residue…. And here’s the cherry on top: I was told the manager is a Christian and doesn’t "go for cursing." xxx. I don’t give a xxxx about his sensitivities—I care that I was LIED TO. I do a xxxx of a lot more for Jesus than most people sitting in church every Sunday, and THIS is why people don’t go to church! Lexus, you lied to me. You misled me. You sold me a car as "new" that was used, had sand that didn't come out by whoever vaccuumed and you failed to do your job with integrity. Yes, everyone was cordial- of course, I was about to spend a xxxx-ton of money. Yes, they were patient. Brody was extremely knowledgeable but now, I'm pissed the xxxx off. Now Lexus Manager, tell me what the Bible says about a pissed off woman. My original review following their request:  Cordial, non-pressuring salesman, VERY patient, good selection of vehicles on the lot. Brody is extremely knowledgeable on vehicle particulars. Great group of folks! More

In and out in about an hour. Professional and friendly. It is Always a positive experience. Professional and friendly. It is Always a positive experience. More

Very courteous and friendly people. Service technician was very experienced and easy to talk to, i would definitely recommend this facility. Service technician was very experienced and easy to talk to, i would definitely recommend this facility. More

Great experience; great communication; pleasant atmosphere; explained everything.they were doing even with a video. Highly recommend this dealership to others. They take care of their customers! atmosphere; explained everything.they were doing even with a video. Highly recommend this dealership to others. They take care of their customers! More

Always kind and takes good care of my vehicle and on the time of appointment never and keeps me informed about what’s going on with my car. time of appointment never and keeps me informed about what’s going on with my car. More