Lexus of Henderson - Service Center

Battery Vehicle would not start and gave confusing messages. Would highly recommend Lexus include a battery status meter on the instrument panel. One messag Vehicle would not start and gave confusing messages. Would highly recommend Lexus include a battery status meter on the instrument panel. One message said to contact the dealer so I had the vehicle towed. Needed a new battery which was fortunately covered by the warranty. I had to use the dealer shuttle which was a pain but quite handy. The actual dealer service was excellent. More

Extended warranty work Customer service is unsurpassed! They want you back and it shows. My extended (non-Lexus/Toyota) warranty was about to expire and this dealership he Customer service is unsurpassed! They want you back and it shows. My extended (non-Lexus/Toyota) warranty was about to expire and this dealership held them up to the details and caught a couple things before it expired. More

Great Waited for service and time promised was 2" early. Service consultant Jay Dalit was very helpful and efficient. Car wash could have been better. Win Waited for service and time promised was 2" early. Service consultant Jay Dalit was very helpful and efficient. Car wash could have been better. Windshield wasn't clear. More

Excellent service; timely & professional Excellent service, very timely and professional. My service rep John McLachlan was pleasant and went the extra mile to insure my needs were met. Thank Excellent service, very timely and professional. My service rep John McLachlan was pleasant and went the extra mile to insure my needs were met. Thank you. More

Service Problem was found and comrrected. David kept us apprised of timeline to correct problem. Service has always been exceptional and timely. Loaner car wa Problem was found and comrrected. David kept us apprised of timeline to correct problem. Service has always been exceptional and timely. Loaner car was made available as requested. More

Recall work Excellent scheduling process, check-in and timely repairs. The staff was friendly and made it a painless experience. Having my car returned to my ho Excellent scheduling process, check-in and timely repairs. The staff was friendly and made it a painless experience. Having my car returned to my home by a driver and swapping the loaner was awesome. More

Service center friendly and courteous The Lexus of Henderson service center personnel are al friendly and courteous. They always make me feel like a special customer when I am at the deal The Lexus of Henderson service center personnel are al friendly and courteous. They always make me feel like a special customer when I am at the dealership for service on my Lexus vehicle More

Service evaluation I really am comfortable with the service but concerned about the excessive prices you charge. Your staff has always been excellent to deal with. David I really am comfortable with the service but concerned about the excessive prices you charge. Your staff has always been excellent to deal with. David has been sterling in his attitude and commitment. More

5k service Jay was awesome! Friendly and professional and great follow up as well as where the car is at in its service. Lots of friendly people there! Thanks J Jay was awesome! Friendly and professional and great follow up as well as where the car is at in its service. Lots of friendly people there! Thanks Jay! More

Great service experience Got my car in at the scheduled time. Told me it would take an hour and it did. Got me out quickly and efficiently and at a great price. Completely sat Got my car in at the scheduled time. Told me it would take an hour and it did. Got me out quickly and efficiently and at a great price. Completely satisfied!! More