Lexus of Glendale - Service Center

Glendale of Lexus scratched my car and refused to acknowledge fault or fix it. acknowledge fault or fix it. More

Did not have loaner vehicle as promised, had to wait 45 minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my car was. After 30 minutes a very helpful cashier Celina, discoved car was not completed and arranged for a new loaner. Loaner (not Celina's fault) had been smoked in. Rick called next day car was completed made arrangements and smelled badly for delivery in a 2 hour window that afternoon. Car not delivered on time. No invoice was provided when car delivered, 30 to 45 minutes after the delivery window Enzio, service manager did attempt to rectify situation with a 20% discount from bill and did provide an invoice by Fax and Mail. This is the second bad experience with this dealer. The 1st was my attemt to purchase my car at the lease expiration. Significat fees at Gelndale Lexus went back to Santa Monica where car was bought and had a great experience, no fees. If using Glendale Lexus, only use Arbie as a service consultant as all my experinces with him were great. More