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Lexus of Glendale - Service Center

Glendale, CA

4.9
326 Reviews

326 Reviews of Lexus of Glendale - Service Center

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March 24, 2013

We have been going to Lexus of Glendale because of Arbi Der Krikorian. He has been our service rep for the past 9 years or more. We know that when we go to him we are going to receive the best maintenance More

by vramaida
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 07, 2013

Arbi Der Krikorian at Lexus of Glendale represents the Lexus philosophy well. He is very caring and goes to extremes to make sure the customer is happy. (He listens to customer concerns, no matter what t More

by spyderbw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 07, 2012

My hat is off to Johnny Harrison and his Lexus team. From the lovely receptionist who answers the telephones to the service and maintenance  department, my experiences with Lexus of Glendale has never been s More

by Clivingston989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Harrison
September 05, 2012

Somehow he is my service rep in Lexus of Glendale. Whenever i contact him for services, I feel some bad. I found out later that he has a lot of attitude. More

by johnkim62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sep 11, 2012 -

Lexus of Glendale responded

Thank you for letting us know of the issue; we take all guest comments very seriously. We apologize for the experience and invite you to contact Parts and Service Director, Shawn Wells at 818-550-3969 should you wish to discuss the matter further and provide more details. We are more than happy to assign you to another consultant, as well. Please contact us when you have a moment.

June 27, 2012

I took my car in for a car wash and to get a small scratch on my front bumper touched up. I had the pleasure of dealing with Ramon Barajas. I can't say enough good things about Ramon. He was very More

by tmicsko
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon Barajas
June 21, 2012

I dont feel like a valuable customer at Lexus of Glendale. Time and time again I am treated like the little person. I feel like my service advisor is not helpful what so ever! He keeps on lying to m More

by LEXUSIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jun 27, 2012 -

Lexus of Glendale responded

Thank you for reaching out to us. We apologize for any inconvenience you have encountered, as we pride ourselves on exceeding our guest’s expectations. It sounds as though you may be speaking about our Elite Club, which provides a free car wash with service. We invite you to contact our Service Manager, Michael Ojaghian, at 818-550-3978, x. 222 and provide a few more details about your recent visit so that we can be sure to both address and hopefully resolve your concerns.

May 31, 2012

I would highly recommend this dealership for it's excellent personnel and their wonderful attitudes as well as superb service in all departments. Upon entering, Yvonne Parry always greets the guests More

by Frixco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Yvonne Parry
May 08, 2012

Yvonne Perry has always shown professionalism in her dealing with me as a customer. I am always happy to come to Lexus of Glendale for servicing because she is a person of warm friendly character. More

by rosielenaiba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yvonne Perry and Raymond Kim
May 05, 2012

Chris is outstanding! Each time my husband and myself go there for service we feel so special and get first class treatment from Chris Bosque. We will keep getting our cars from Lexus of Glendale because t More

by nmgal38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 03, 2012

It's been a great experienced going to this dealership for maintenance and service of my car when somebody always there to help you. Chris Bosque is the best guy to contact whenever I have problems in my More

by Bernard15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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