Lexus of Glendale - Service Center

I took my car in for a car wash and to get a small scratch on my front bumper touched up. I had the pleasure of dealing with Ramon Barajas. I can't say enough good things about Ramon. He was very scratch on my front bumper touched up. I had the pleasure of dealing with Ramon Barajas. I can't say enough good things about Ramon. He was very friendly, courteous and showed me great customer service. He performed the work quickly and was very nice and easy to deal with the entire time. Once I purchased the touch up paint, Ramon even offered to touch up the scratch for me - free of charge. He went above and beyond for me and it was by far the best service I have ever received from a car dealer. It is experiences and people like this that will keep me coming back to Lexus of Glendale. More

I would highly recommend this dealership for it's excellent personnel and their wonderful attitudes as well as superb service in all departments. Upon entering, Yvonne Parry always greets the guests excellent personnel and their wonderful attitudes as well as superb service in all departments. Upon entering, Yvonne Parry always greets the guests with a cheerful "Good Morning". More

Yvonne Perry has always shown professionalism in her dealing with me as a customer. I am always happy to come to Lexus of Glendale for servicing because she is a person of warm friendly character. dealing with me as a customer. I am always happy to come to Lexus of Glendale for servicing because she is a person of warm friendly character. Raymond Kim always greets me with a smile and always listens to my service needs and very helpful with my Lexus SC 400. I am very happy to submit these reviews on there behalf. Jean Stoot More

Chris is outstanding! Each time my husband and myself go there for service we feel so special and get first class treatment from Chris Bosque. We will keep getting our cars from Lexus of Glendale because t there for service we feel so special and get first class treatment from Chris Bosque. We will keep getting our cars from Lexus of Glendale because the service and friendliness is top rate. We would recommend this dealership to all of our friends and family. As far as we concerned, this is a 5 STAR DEALERSHIP. Carla and David Lopez More

It's been a great experienced going to this dealership for maintenance and service of my car when somebody always there to help you. Chris Bosque is the best guy to contact whenever I have problems in my for maintenance and service of my car when somebody always there to help you. Chris Bosque is the best guy to contact whenever I have problems in my car. He is very approachable, accommodating and polite guy. He will come early in the morning just for you to accomodate and help your needs. It' s a great experienced when you could trust somebody inside the dealership that will take care of all your needs for your car. I salute Chris for his great service.Keep it up. More

The lexus dealership has the best service and sales directer ever. Arbi Der-Krikorian is the best person to have when you go to a service or just to ask him a question about your vehicle. i would perso directer ever. Arbi Der-Krikorian is the best person to have when you go to a service or just to ask him a question about your vehicle. i would personaly recommend this dealership. More

Received excellent and professional service from Yvonne Parry and Raymond Kim. We will return and recommend Lexus of Glendale. Thank you for the great customer service. Parry and Raymond Kim. We will return and recommend Lexus of Glendale. Thank you for the great customer service. More

I would not service this dealership, unless you have 8 hours of time to kill in Glendale. I dropped off my car at 11:00 am for a quick touch up of a scratch. The lack of professional attention and let's j hours of time to kill in Glendale. I dropped off my car at 11:00 am for a quick touch up of a scratch. The lack of professional attention and let's just say common sense cost me 7 hours of my day. 1:15 pm: Jesus called saying he needed approval. 3:00 pm: No word! I called asking what's the status of my repair, FOUR hours later. He said, "he was waiting." Why do I have to make the call? So, I did. 3:30 pm: Still no word, and why no one thought to send me home with a loaner shows the lack of common sense. 4:00 pm: There will no repair today. 4:05 pm: A loaner is on its way 3 miles north. It'll be there in "5 minutes." 4:47 pm: The loaner arrived. I was so irate at wasting 6 hours of unpaid work time, while the daft service manager got paid for his time to basically shuffle me around. I was left with canceled meetings, an annoyed boss, and a one hour commute during a freak traffic storm. No apology offered, no generosity or goodwill to show their appreciation for my patience. Needless to say, this is my second IS 250. I can assure you, I will not be servicing at this dealership. Ever. More

Yvonne is like a breath of fresh air. Upon entering the dealership, Yvonne always provides a warm welcome and a big smile. She is prompt to assist with any needs I may have. I have owned a 2001 GS300 and dealership, Yvonne always provides a warm welcome and a big smile. She is prompt to assist with any needs I may have. I have owned a 2001 GS300 and 2006 GS300 and have been affiliated with this dealership for more than 10 years. You should be proud to have such a competent employee such as Yvonne Parry. Shannon also provides exemplary customer service. She is smiling and vivacious. With my 2001 Lexus, she spent a long time assisting me with my GPS system which was a little difficult for me to get used to. Whenever any assistance was needed, she was always available to speak with me. Thank you for giving me this opportunity to showcase two of the Dealer's very special employees. More