Lexus of Glendale - Service Center

Exceptional service with outstanding staff. I was extremely satisfied. The premises were very clean and spacious. extremely satisfied. The premises were very clean and spacious. More

Exceptional service with outstanding staff. My experience at Lexus of Glendale left me feeling extremely satisfied and happy. I can’t wait for my next service! at Lexus of Glendale left me feeling extremely satisfied and happy. I can’t wait for my next service! More

I safe recall serviced last week Glendale Lexus with Sergio.. He's very nice and When after service I asked something he explained very kindly Thank you Sergio. Sergio.. He's very nice and When after service I asked something he explained very kindly Thank you Sergio. More

Jesus was awesome! Dealership very clean, very professional, car clean in and out. I am coming back again to deal with these beautiful souls. J. Soto professional, car clean in and out. I am coming back again to deal with these beautiful souls. J. Soto More

Horrible, horrible service. Took my car there, it took them 4 days to fix the car. When I picked up the car I noticed they broke a part on the car. I asked them to order it, then I had to chase them dow them 4 days to fix the car. When I picked up the car I noticed they broke a part on the car. I asked them to order it, then I had to chase them down to make sure the part was there. All along, not getting any call back or response from my service representative. Called and left a voicemail for the service manager and did not get a call back. Overall a horrible, horrible service. More

Should Service Salespeople. Not "ADVISOR" I bought my Lexus here and have purchased the extended care package. I routinely take my car here for service for things that I already paid for when I bought my Lexus here and have purchased the extended care package. I routinely take my car here for service for things that I already paid for when I purchased the car. Here is WHY I am giving the "Service Department" here ONE STAR: - Service advisors have advised me last minute to purchase a service I do not need. These guys work off commission, be CAUTIOUS of what services they are trying to UPSELL you on. Here is a good example: they are selling me new sets of tires (which has a HIGH MARK UP) rather than selling me to ROTATE the tires instead. I wonder why? More commission, maybe? On top of that, they will flat out LIE to you if you ask them diagnostics on the car: I have asked for a measurement of tires and they gave me a wrong one 3/32 (due for replacement). My INDEPENDENT measurement showed 5/32nd. A sound advisor will advice you to ROTATE it instead of replacing it. Having said that, I don't even know if they perform the services after selling it to you. Here's a good advice to not get RIPPED OFF: 1. Read the Owner's manual and/or do your independent research. 2. List down the services they are trying to sell you and ask a smaller SHOP if you do need it. It will SAVE you money. I say this because they will SCARE you of what can happen if you do not do the service. TRUST ME. You'll be fine. 3. List down the services and head down to TOYOTA. They will charge you half for the same service. Maybe Toyota will even let you know that you don't need the services. But if you are gonna get ripped off, may as well be HALF the cost. I'm just gonna go ahead and generalize: none of the advisors (I've gone to 3 different one) here will do their DUE DILIGENCE to really assist you. More

poor customer service I was on the phone with the service department calling to confirm my appointment because i kept getting emails with the wrong appointment time, and th I was on the phone with the service department calling to confirm my appointment because i kept getting emails with the wrong appointment time, and the lady was being so rude and hung up on me. I called back and made sure all the information was correct and she kept raising her voice saying "yes ma'am" and rushing me off the phone, to which she hung up again. Extremely unprofessional and I left the conversation not wanting to bring my car in for a service. I work in customer service, and I know first hand that you should not speak to customers the way I was spoken to. Very unsatisfied and offended by the treatment I received. More

Internet Sales Constultant Khristophe Keen, an internet sales consultant at Glendale Lexus dealership, only makes deals over the phone FYI. I think he should better give himself Khristophe Keen, an internet sales consultant at Glendale Lexus dealership, only makes deals over the phone FYI. I think he should better give himself a position called 'phone sales consultant'. More

My first check up service with excellent service When I first went to Lexus of Glendale for check up, the worker named Greg customed me. He provided me with an excellent service. I’ll recommend this When I first went to Lexus of Glendale for check up, the worker named Greg customed me. He provided me with an excellent service. I’ll recommend this service center, especially Greg to costume you because he is professional and nice in his job. More