Lexus of Glendale

Service pricing at Lexus of Glendale, tends to be on the high side. As in any other business, relationship is the key to success. Having personalized customer care service and established relationship with high side. As in any other business, relationship is the key to success. Having personalized customer care service and established relationship with a representitave makes me more comfortable when having to pay Lexus' high prices. I have been commited to one individual, Chris Bosque in the service department. I feel like her cares about my needs, and makes me feel unique and taken care of. just to reiderate Lexus' pricing is high but having the individualized care from someone like Chris Bosque, makes it worth every cost. More

The sales employees were extremely helpful and informative. The general staff was very courteous as well and were ready to assist me with any questions I had. The employee David was patient enough informative. The general staff was very courteous as well and were ready to assist me with any questions I had. The employee David was patient enough to help me weigh my pros and cons about purchasing the IS250. He was very meticulous about going over any possible financial questions, and Peter (another employee) also helped me out with details about the car. They both assisted me in test driving the car. Overall, the service was great. More

Francisco was very helpful for my car search. Although it took him awhile to help us since he was also assisting several other customers, he came to us as soon as possible. I was interested in the ES350. it took him awhile to help us since he was also assisting several other customers, he came to us as soon as possible. I was interested in the ES350. He gave us all the options that he has on the lot and brought them down to us. We test drove the car with great handling. Francisco was very knowledgeable about the car. He even shared about his own experience of owning the car himself. We started talking about the price. He gave us a quick quote for out the door price. We thought it was a bit high. We told him that we'll think about it. He said that the price can be negotitated. He wouldn't even be surprised if it can go another $750 lower. We left the dealership wanting to crunch some numbers to make sure that we can afford the car. We came back an hour later with the intention to buy the car. We negotiated back and forth to get to a lower price. He eventually brought Gilbert Cheng, Sales Manger, out to talk to us. They both worked hard to try to meet my number. Yet in the end, it fell short. The final price they gave us was only $250 lower than the original quote. It didn't go down as far as the $750 that he believed he could get for us. We would have bought the car if they had gone lower than $250. Although we didn't buy the car from them, we had a great experience and I would definitely come back in the future to work with Francisco to get my next car. More

My Dad and I came in looking for a brand new Lexus IS. Frank was the salesman that promptly greeted us and assisted us in our search. Not only, was he very personable, but also, very knowledgeable about t Frank was the salesman that promptly greeted us and assisted us in our search. Not only, was he very personable, but also, very knowledgeable about the products. Frank really made sure to answer all our questions and make us feel as comfortable as possible at the dealership. We have not yet purchased the car, but when we are ready we will without a doubt return and do business with Frank! More

My experience at Lexus of Glendale was very pleasant. They did all they could to accomodate our needs. Customer Service is definitely top priority here. We felt welcomed and did not feel the need to hagg They did all they could to accomodate our needs. Customer Service is definitely top priority here. We felt welcomed and did not feel the need to haggle. We walked away with a fantastic deal. Thank you for the friendly service and the added perks with leasing a vehicle from here. Highly recommended. More

I always take my 2006 IS350Lexus to Lexus of Glendale for service and Selin is the reason why. Her customer service skills rock. She is extremely friendly and personable and she is always honest and up front service and Selin is the reason why. Her customer service skills rock. She is extremely friendly and personable and she is always honest and up front with me, none of the "bait and switch" tactics used by others. More

I have a 2000 Lexus GS with 120k miles on it. As a result I spend alot of time at Lexus of Glendale and it has been the best spot to get my car serviced, maintained, etc., and my service agent-Selin has alwa I spend alot of time at Lexus of Glendale and it has been the best spot to get my car serviced, maintained, etc., and my service agent-Selin has always gone above and beyond. I enjoy the loaners, coffee and the assorted fruit and pastries that they lay out for there customers. More

Selin was such a sweetheart! I came in for service on my IS for the first time and she totally helped me out with all of my quesitons. She was so patient and knowledgable about he services and my car I was IS for the first time and she totally helped me out with all of my quesitons. She was so patient and knowledgable about he services and my car I was blown away! Lexus needs more service associates like Selin!!! More