Lexus of Glendale

Received excellent and professional service from Yvonne Parry and Raymond Kim. We will return and recommend Lexus of Glendale. Thank you for the great customer service. Parry and Raymond Kim. We will return and recommend Lexus of Glendale. Thank you for the great customer service. More

I would not service this dealership, unless you have 8 hours of time to kill in Glendale. I dropped off my car at 11:00 am for a quick touch up of a scratch. The lack of professional attention and let's j hours of time to kill in Glendale. I dropped off my car at 11:00 am for a quick touch up of a scratch. The lack of professional attention and let's just say common sense cost me 7 hours of my day. 1:15 pm: Jesus called saying he needed approval. 3:00 pm: No word! I called asking what's the status of my repair, FOUR hours later. He said, "he was waiting." Why do I have to make the call? So, I did. 3:30 pm: Still no word, and why no one thought to send me home with a loaner shows the lack of common sense. 4:00 pm: There will no repair today. 4:05 pm: A loaner is on its way 3 miles north. It'll be there in "5 minutes." 4:47 pm: The loaner arrived. I was so irate at wasting 6 hours of unpaid work time, while the daft service manager got paid for his time to basically shuffle me around. I was left with canceled meetings, an annoyed boss, and a one hour commute during a freak traffic storm. No apology offered, no generosity or goodwill to show their appreciation for my patience. Needless to say, this is my second IS 250. I can assure you, I will not be servicing at this dealership. Ever. More

Every time I go to the Lexus dealer I'm greated by Ramon with a huge smile and Ivonne is amazing lady she always would ask my girls and I if we need any assistance. Please let Ramon and Ivonne to continue with a huge smile and Ivonne is amazing lady she always would ask my girls and I if we need any assistance. Please let Ramon and Ivonne to continue doing a great job! More

Yvonne is like a breath of fresh air. Upon entering the dealership, Yvonne always provides a warm welcome and a big smile. She is prompt to assist with any needs I may have. I have owned a 2001 GS300 and dealership, Yvonne always provides a warm welcome and a big smile. She is prompt to assist with any needs I may have. I have owned a 2001 GS300 and 2006 GS300 and have been affiliated with this dealership for more than 10 years. You should be proud to have such a competent employee such as Yvonne Parry. Shannon also provides exemplary customer service. She is smiling and vivacious. With my 2001 Lexus, she spent a long time assisting me with my GPS system which was a little difficult for me to get used to. Whenever any assistance was needed, she was always available to speak with me. Thank you for giving me this opportunity to showcase two of the Dealer's very special employees. More

I have been going to this dealership fpr over 15 yearsand have had all my cars serviced there. I have purchased and leased several cars from this dealership. I always look forward to talking with Yvonne Pa have had all my cars serviced there. I have purchased and leased several cars from this dealership. I always look forward to talking with Yvonne Parry when I'm in the dealership. She goes over and above to make sure me and my wife are properly receiving excellent customer service and kept updated on the latest information for new vehicles. Scott has always treated me w/ultimate respect and knows the ends -n- out of the service agreements. Violet always has a smile and has been a great cashier. She always ask how's my wife doing. I look forward to going to this dealership because of these three people because I know get the respect that I've earned. More

On Wednesday evening last, Lexus of Glendale salesmen offered us $15K for our trade-in (an excellent 2007 Acura TL -- $22K retail value) and the MSRP for a new CT200h. We agreed all around and we left du offered us $15K for our trade-in (an excellent 2007 Acura TL -- $22K retail value) and the MSRP for a new CT200h. We agreed all around and we left due to the late hour. We returned the next morning and spoke with the same salesmen and confirmed our agreement and sat down and filled out financing papers (a fall-back requirement to ensure our check wouldn't bounce) and gave the completed papers to the salesmen. They said that a Manager needed to speak with us. A man came out and sat with us and explained that he was rescinding the offer on our car and would only give us $11K. We were so offended at this bait and switch tactic that we got up to leave. The Manager asked us whether we were flexible. We explained that we had been lied to and no deal was possible. Too bad because they are the closest Lexus dealer to our home and we would have liked to use them for continued service for the car. We since bought our CT200h from Newport Lexus and found them excellent to deal with. More

Conrad was by far one of THE most pleasant, professional salesmen that my fiance' and myself have EVER worked with! His customer service, attention to detail and commitment and concern to earn our business salesmen that my fiance' and myself have EVER worked with! His customer service, attention to detail and commitment and concern to earn our business was superb! His communication was outstanding! He was respectful, never pushy, listened to our needs and concerns and didnt give up until he found a solution that worked for us. Will recommend our closest family and friends to ask for Conrad specifically. His support system and the entire team at Lexus of Glendale were also awesome! It was the best car buying experience we have ever had. 5 stars! 10 out of 10! More

I just purchased a new 2011 RX350 from Conrad Sarreal. He is a very pleasant & professional person. I would highly recommend his services and Lexus of Glendale staff which includes Vivian Fowler & service co is a very pleasant & professional person. I would highly recommend his services and Lexus of Glendale staff which includes Vivian Fowler & service consultant Harry. They are wonderful to work with and really look out for your best interest. When making such a big decision on purchasing a new vehicle you need time to digest everything. I respect Conrad for allowing me to take my time without the typical high pressure demand from sales people. I absolutely will be a loyal custome to Lexus of Glendale for my amazing experience with my new purchase. More

I had almost given up on buying a new car. It seemed impossible to browse any new car dealership without being approached by a salesperson with his or her relentless barrage of questions. “Let me ask yo impossible to browse any new car dealership without being approached by a salesperson with his or her relentless barrage of questions. “Let me ask you...what model are you looking for?...And how much do you want to spend?...Are you looking to lease (because we have amazingly low rates right now) or did you want to purchase?...” I had begun to believe there was no dealership in L.A. that would allow me to look around and take my time. I want to figure out the model and price on my own, and then, just maybe, I’d be able to figure out the best way to purchase the vehicle. Too many salespeople try to rush you into a decision about the model and the way to pay for it. I wasn’t going to buy immediately. I wanted to make an informed decision. It wasn’t until I met Edison Babayova, at Lexus of Glendale, that I changed my mind about new car dealerships. It was a pleasure not having to rush into a decision, and I appreciated the fact that Lexus of Glendale didn’t hit me with the hard sell technique -- that’s what'll make me walk right out of a dealership. Once I realized that Lexus of Glendale wasn’t playing the usual dealership games, I actually wanted to buy a car from them! And most importantly, I got an incredible price -- way below MSRP -- on my Lexus. I fully recommend Lexus of Glendale, and their salesperson, Edison Babayova -- he was THE BEST! If you’re weary of the standard dealership process and you’re looking for a Lexus, you should give Lexus of Glendale a try. More