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Lexus of Glendale
Glendale, CA
449 Reviews
When luxury is a way of life, you want the best that life can offer. Smooth, quiet rides are tantamount to standards for Lexus. Here at Lexus of Glendale, we provide the finest products with our passionate commitment to our guests. As your Hollywood Lexus dealer and Los Angeles Lexus dealer, we know you have high expectations. Come to Glendale to see how we extend the Lexus Covenant to each and every one of our guests!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 449 reviews
January 28, 2014
I had a great experience with the whole process of the leasing my car. The Dealer was very helpful and showed me everything affiliated with the vehicle. She was very patient and understanding of my car n leasing my car. The Dealer was very helpful and showed me everything affiliated with the vehicle. She was very patient and understanding of my car needs. More
by mariam1220
Employees Worked With
Ellie Shafiee
November 14, 2013
Arbi is extremely professional and knowledgable; it is absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes! absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes! More
by 8949atb
Employees Worked With
November 05, 2013
I brought my 2006 Lexus SC in for the 50k mile service, and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contac and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contacted me right away, detailed what was needed, and expeditiously proceeded upon my approval. I must say that I truly appreciate and trust Fred! He's cared for my Lexus service needs for some time and I must say a big reason I utilize Glendale Lexus for service. Thanks also to all the great servicing personnel, my car drives like new! Ilove my Lexus SC, it performs and looks as amazing in 2013 as it did when purchased in 2006! More
by Ss6416
Employees Worked With
September 12, 2013
Agreed in most of the leasing terms and drove to dealer to close the transaction and pick-up the car and requested to let me know if they would be ready, which they did. Unfortunately, they made ne drive t to close the transaction and pick-up the car and requested to let me know if they would be ready, which they did. Unfortunately, they made ne drive to the dealer and never had the car on stock and were scrambling to get it from another dealer. Although I do understand that inventory levels fluctuate daily, I do expect for them to tell me that the vehicle that I had requested was not on stock yet, which I would have understood and consider waiting a few more days. However, the staff made me drive to the dealer and wasted my time even though I told me many times to be respecfull of my time. So I walk out of the dealer. Later in the evening, I received a call from the sales manager, Vivian, who informed that they had located a vehicle which would be delivery the next day and wanted to cofirm the terms of the transaction. I then asked her to send me the vehicle's specs. first for my consideration. Vivian emailed me the vehicles specs but it was missing a couple of the options (which I had desired and requested numberous time). So I told Vivian that I was not interested and may be would consider it the next day as I did not appreciate that they were not upfront with me and wasted my time and still did not have vehicle as I requested. After I cool off the next day, I send Vivian an email to let her know that I was very disappointed about how they handled the transaction and that I had higher expectations from a Lexus dealer. But instead of replying to my comments in the email, she reply to let me know that the vehicle she had offerred the day before had arrived and was ready for "inspection and that all the sales rep. were eager to sell it" so to come down to the dear to see it. I would have consider the vehicle even if it did not have one of the options that I had requested but the lack of response from her to my comments showed that all they care was about closing a transaction and not making a customer happy. They keep thinking that I was upset because I did not get the car as spec., which was not the case. So I bought a Mercedes-Benz instead of a Lexus the following week. More
by Frank5400f
Employees Worked With
Vivian Fowler, Sales Manager & Maurice, sales consultant
August 26, 2013
Just wanted to take the moment to give my token of appreciation for Arbi Der-Krikorian as he took care of my car for service. Made an appointment with him then he took my car in for service, called me appreciation for Arbi Der-Krikorian as he took care of my car for service. Made an appointment with him then he took my car in for service, called me at the lounge area informing that my car is ready to go, and he took care of the paperwork. More
by DougEllis
Employees Worked With
August 21, 2013
Very nice receptionist Yvonne Parry, concerned about your needs and knows the Company very well. Scott in service is very serious about taking care of your needs as a client treats you like family member. needs and knows the Company very well. Scott in service is very serious about taking care of your needs as a client treats you like family member. Will be back for my service and other new Lexus! More
by Dickens11
August 20, 2013
I have been a customer of lexus of Glendale ,for sixteen years, each time I call for anything Yonnne Perry has always has the person who has help me the most. she will direct me to the right person and ex years, each time I call for anything Yonnne Perry has always has the person who has help me the most. she will direct me to the right person and explain what I need to do and who I need to talk to, she is so knowledgeable and patient. she is truly the reason why I continue to come to lexus of Glendale. I called about new cars and which would be best for me she has always delivered the best advice and I just love her caring ways and excellent customer service More
by kfmosley
Employees Worked With
yvonne parry
August 14, 2013
I give Lexus of Glendale exceptional service! I recommend all my friends to this location. The service department is extremely incredible in their performance and I highly appreciate Nicole W., Violet A., Ar all my friends to this location. The service department is extremely incredible in their performance and I highly appreciate Nicole W., Violet A., Arbi, and Yvonne Parry. Thank you for your service! More
by tmilner
Employees Worked With
Violet A, Nicole W., Yvonne Parry
August 01, 2013
I am always completely satisfied when bringing my car to Lexus of Glendale. The main reason is the unbelievable customer service from our rep, Arbi Der Krikorian. On this particular service, I just showed u Lexus of Glendale. The main reason is the unbelievable customer service from our rep, Arbi Der Krikorian. On this particular service, I just showed up without an appointment and Arbi not only was able to take care of the service he did so in such a professional & positive manner. I will continue to bring my car to Arbi & Lexus of Glendale. It's NEVER a hassle when dealing with Arbi. More
by ennaid
Employees Worked With
Arbi Der Krikorian
April 01, 2013
Arbi Der Krikorian is wonderful! I have dealt with GM, Honda, and Mercedes service departments, and Lexus is the best. While all the people at Lexus of Glendale are very professional and helpful, Arbi has Honda, and Mercedes service departments, and Lexus is the best. While all the people at Lexus of Glendale are very professional and helpful, Arbi has surpassed all others whenever I call, be it with regular maintenance or an emergency - thank you nail puncture. I have recommended Arbi and Lexus of Glendale to several friends. The dealership is fantastic! More
by Snailboat
Employees Worked With
