Lexus of Glendale

Used car purchase in April I purchased a vehicle from the used car department and the transection went very smooth I was extremely pleased however when it came time to in April I purchased a vehicle from the used car department and the transection went very smooth I was extremely pleased however when it came time to purchase an extended warranty he everything changed I try to get the person on the phone to cancel the warranty and there was no response I had to go there twice in person and I am still trying to get my refund back also the plates were sent to the wrong address and it's been a nightmare dealing with the finance apartment and getting my refund back More

Worst sales experience at a Lexus dealership ever I worked with the David Freeman and the sales Manager Doug Harland. My wife and I found a certified pre owned car we wanted to buy. The back seat had I worked with the David Freeman and the sales Manager Doug Harland. My wife and I found a certified pre owned car we wanted to buy. The back seat had been damaged because of a car seat. They told us they would change out the seat in the morning and to come in at noon to get the car. We called in the morning twice and didn't receive a call back. Mr. Harland had another Sales rep named David call me to say the car was sold. Love the Lexus car, but the service at Glendale is a complete joke. I would never buy a car there and I will sure to let people know how crappy the experience was for my wife and I. More

Excellent service We recently moved from New Jersey and our vehicle was not starting. I called the nearest dealer to get an appointment and have my car towed in. Andr We recently moved from New Jersey and our vehicle was not starting. I called the nearest dealer to get an appointment and have my car towed in. Andre picked up the phone and immediately took control of the situation and handled pretty much everything we needed. He set up the tow truck, loaner and was extremely informative. Honestly probably the best service we have ever experienced with any dealer and brand!!!!!! More

happy camper! an awesome dealership and my agent was very helpful & the right person to see! after a number of dealership visits,it finally came into a stop. an awesome dealership and my agent was very helpful & the right person to see! after a number of dealership visits,it finally came into a stop. I am , so far ,a satisfied ,happy customer. More

outstanding customer service I'm very happy with the customer service at the Lexus of Glendale. Andre Kasumyan (service Consultant) was very polite and professional. I took my ca I'm very happy with the customer service at the Lexus of Glendale. Andre Kasumyan (service Consultant) was very polite and professional. I took my car in for break inspection the car was left like new again. will definitely trust my 2008 Lexus. IS 250 to the Lexus of Glendale. More

Great Service! I have to say I really liked Kin. He was very helpful, friendly, & professional. I brought in my Lexus for service, he explained in detail what is ne I have to say I really liked Kin. He was very helpful, friendly, & professional. I brought in my Lexus for service, he explained in detail what is needed to be service. He don't sound like a pushy salesman selling needless service. I would definitely recommend Kin and Lesus of Glendale to my friends/relatives who need services for their Lexus vehicles. More

Consistently Good to Excellent Service I almost never write reviews or respond to surveys. But after using Glendale Lexus for 2008 IS250 maintenance for over 6 years, I am writing my firs I almost never write reviews or respond to surveys. But after using Glendale Lexus for 2008 IS250 maintenance for over 6 years, I am writing my first review for it. I would definitely recommend their service. Their loaner car service is definitely a big advantage and is a big point for convenience as long as you request it in advance. For a short time after the 2008 Financial Crisis, they would even fill up my gas tank and wash the car after every service except for after the minimal service,(That was nice!) Recently, I went in for a service and one service attendant (Jimmy Choi) explained very succinctly about what to look for in tire maintenance and replacements. He explained in very easy terms about what state what my brake rotors were in and what needs to be done since I haven't done that service since buying the car new. Didn't sound like a pushy salesman selling needless service. During the last 6 years, there were times when phone calls to Parts Dept. guys got just " I don't know" replies and just plain old not willing to help very much. What is it about these Parts Dept guys answering phone calls sounding like I-don't-care. I don't know who are answering phone inquiries now, but a few years ago, not so good. Overall, I would definitely recommend their service if you are within 10 to 15 mile radius. More

Good experience again! We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of w We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of what they would do to the car, and got us a loaner very quickly. The car was done in a very reasonable amount of time. When we were just about home, we realized we had left the car key at the counter. Since I had mine in my purse, it started up, and we didn't think about it. We live about 20 miles away. We called them hoping they could mail it. Ken got on the phone, and said he'd drop it by our house, since he goes our way home. We thought that was very commendable and couldn't be more pleased. If more people were kind and thoughtful as Ken, it would be a better place to live. More

Great Experience Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicab Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicable. I enjoyed working the service staff and the courtesy shuttle drivers. Another takeaway is how nice the dealership is inside. Most Lexus dealerships are nice but this one had a slightly different essence about it. Perhaps it's the large screen Macs or the recycling body massage chairs along with the aesthetically pleasing layout. More