Lexus of Glendale

Dave the person that helped me was excellent and knowledgeable. He was helpful in what I needed and I appreciate him. He was not pushy at all. Enjoyed my shopping for a car at your dealership. knowledgeable. He was helpful in what I needed and I appreciate him. He was not pushy at all. Enjoyed my shopping for a car at your dealership. More

Rec'd oil change and maintenance car sensor reset which is the service I wanted and intended. Opted out of the suggested 80k car check. I would prefer to NOT be offered the 80k and have to opt out of it. is the service I wanted and intended. Opted out of the suggested 80k car check. I would prefer to NOT be offered the 80k and have to opt out of it. Better if Service Dept explains the 80k or 90k check without having to decline. More

Always the best service. The consultants will give best advice. The loan car is provided. Always go only to the Lexus of Glendale The consultants will give best advice. The loan car is provided. Always go only to the Lexus of Glendale More

I honestly have never had such a terrible car buying experience. The sales guy Brian Hernandez was fine but once he handed us off to finance, Michael (Mgo) Kalayjian truly ruined any possible positive e experience. The sales guy Brian Hernandez was fine but once he handed us off to finance, Michael (Mgo) Kalayjian truly ruined any possible positive experience. I have never been belittled, talked down to, and disrespected as much as I was by Michael. I am a woman in my mid 20s and he seemed to think that meant I was deserving of no respect and at times he would not even make eye contact with me and directed questions to my husband (who was not part of buying or financing the car at all!!). I questioned him when he came back with a higher rate than the sales rep had given us initially, and then he got angry and defensive and tried to explain interest rates to me (I am a financial analyst. I did not appreciate his poor mansplaining). When it got to the dealer add on time, Mgo was very condescending and told me I needed to tell him what I thought each warranty included and then told me what I said wrong. Why not just explain to me what the benefits are instead of acting like you’re testing me? If we hadn’t driven 2 hours to that dealer to get that specific GX- I would have left and dropped the sale. I cannot say enough how much it ruined the Lexus reputation for me and I have told numerous people to avoid this dealer at ALL COSTS. I love my car, but again would give 0 stars in possible due to Michael’s heinous behavior. More

Tony is an amazing service representative. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does and does not come off as a robot custo He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does and does not come off as a robot customer care representative like some of the other guys there. Highly recommend him for anyone! More

Prompt service,reliable and Mr Tony had been so nice and accommodating. Very glad to have him in your business. accommodating. Very glad to have him in your business. More

I’ve been a very loyal customer , I purchased all my cars here , all my services are done in this dealership yet i think it’s quite pricey. I was hoping I’ve been given a better discount. here , all my services are done in this dealership yet i think it’s quite pricey. I was hoping I’ve been given a better discount. More

I am very satisfied with the work and time estimates given to me. They usually always accurate. given to me. They usually always accurate. More

Stacy was very friendly and helpful. Service done professionally and in the time promised. Thank you always! Service done professionally and in the time promised. Thank you always! More

Lara was excellent. Very attentive to my needs, very friendly and is still helpful even after delivery of my vehicle. Additionally, she tried for an hour to register the Very attentive to my needs, very friendly and is still helpful even after delivery of my vehicle. Additionally, she tried for an hour to register the Lexus App to my car (turns out there was a system wide outage re the app). I would definitely purchase another car from her! I encountered a long delay in the finance department due to "computer/printer problems". Toyota doesn't have these issues as their documents appear on a table top where the customer can read and sign them. At the end, they provide a thumb drive with everything on it so nothing is printed. Lexus needs to follow Toyota's lead and move into the 21st century! Despite this, LoG still gets a 5-star rating which tells you how good Lara was! Also, someone named Vartan assisted with the app registration a couple of days after delivery, but there was still a system problem, so not a dealer problem. More