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Lexus of Rockville Centre - Service Center

Freeport, NY

4.7
313 Reviews
Call Service Center (844) 284-8036

313 Reviews of Lexus of Rockville Centre - Service Center

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December 19, 2023

Very good technical devices. Service advisor excellent. I would return for other services in the future. More

by gpadave75@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Report | Print
Dec 20, 2023 -

Lexus of Freeport responded

Dave - We're delighted to know you had a positive experience with our service advisor at Lexus of Freeport. Looking forward to assisting you with your future services!

December 18, 2023

Excellent Service Felicia excellent customer care and service Everette excellent customer care and service Service technician team excellent service More

by Lallman30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia and Everette, Clement Max Corriette
Report | Print
Dec 18, 2023 -

Lexus of Freeport responded

It's great to know that Felicia, Everette, and our service technicians at Lexus of Freeport provided you with excellent customer care. We appreciate your feedback!

December 12, 2023

Felicia and other staff members are very professional however the parts department was very difficult to find someone I waited 1,/2 hr to speak with someone I was unsuccessful More

by nicolejp442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia 10
Report | Print
Dec 12, 2023 -

Lexus of Freeport responded

We appreciate your feedback and are glad to know that Felicia and our team provided professional service. We apologize for the wait you experienced in our parts department at Lexus of Freeport—we'll work on improving this aspect. Thank you!

December 07, 2023

I am satisfied with this visit and I will be continuing with the Lexus Freeport. Thanks More

by samarsajidme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Dec 08, 2023 -

Lexus of Freeport responded

Samarsajidme, we are happy to hear you had a five-star experience at Lexus of Freeport! Thanks for sharing and we'll see you next time.

November 16, 2023

Started off rough but Joseph my car advisor made the situation pleasant and professional. I would recommend him to family and friends. More

by coegl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in service department , Sheila T Mancuso
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Nov 16, 2023 -

Lexus of Freeport responded

We're glad to know that Joseph was able to turn your experience around at Lexus of Freeport. Your recommendation means a lot! We look forward to serving you, your family and friends in the future.

November 15, 2023

Felicia was helpful and friendly. The service took closer to 3 hours than the 2 hours mentioned at check-in. The car came back clean and all work seemed to be done right! More

by ethan7475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia
Report | Print
Nov 17, 2023 -

Lexus of Freeport responded

We're glad to know Felicia was able to assist you at Lexus of Freeport! We apologize if the service took a bit longer than expected, but we're happy your car came back clean and everything was done correctly. Thanks for your feedback!

November 12, 2023

The service department was very welcoming and pretty fast Joesph did well informing me of what to expect More

by PrettyT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joesph
Report | Print
Nov 13, 2023 -

Lexus of Freeport responded

We're glad to know you had a positive experience with our service department at Lexus of Freeport. We'll be sure to share your kind words with Joseph and the team!

Nov 13, 2023 -

PrettyT123 responded

Joesph was by far the best service advisor I have met over the years. Great service and very clear on what to expect.

November 09, 2023

Great experience. Diego is very professional and patient. Excellent customer service. Thank you very much. More

by itnata7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Report | Print
Nov 09, 2023 -

Lexus of Freeport responded

It's great to know you had a positive experience with Diego at Lexus of Freeport. We appreciate your kind words about our customer service!

November 09, 2023

Because of the reliability of my car I haven’t be back to the dealership for any reason except checkups.In and out in a little over an hour! Great people,great dealer! More

by mebe320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Stripp
Report | Print
Nov 09, 2023 -

Lexus of Freeport responded

We're delighted to know that you've had such a positive experience with us at Lexus of Freeport! Thanks for the review. We appreciate it!

October 20, 2023

One of the best dealership I have experienced , plus Everett is knowledgeable agent , thanks for your service over the years More

by Micha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett
Report | Print
Oct 20, 2023 -

Lexus of Freeport responded

Micha, it's great to know you've had such positive experiences at Lexus of Freeport and with Everett. We appreciate your continued support over the years!

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