Lexus of Rockville Centre - Service Center

Do not service your Lexus here. Can you imagine going for service on your Lexus because the side mirror was stolen and the casing ripped off, getting a price, leaving the car, and the next day receiving a ph service on your Lexus because the side mirror was stolen and the casing ripped off, getting a price, leaving the car, and the next day receiving a phone call to ask if we had the mirror? WHAT WOULD I BE DOING WITH THE MIRROR? That's why the car was brought in. It turns out that I had been given a price for just the casing. When I was given a new price and decided to go through insurance, I was told pictures couldn't be taken because the casing was already mounted. When I did contact my insurance company (GEICO, who I have found to be very reliable), I was told that this supposedly now discounted price was more than I should have paid for the entire replacement. More

My RX-350 was in for a recall. The service mgr said we needed brakes and tires. Since they were over priced on tires (double Goodyears price) I decided to take the car to Goodyear to have the tires and b needed brakes and tires. Since they were over priced on tires (double Goodyears price) I decided to take the car to Goodyear to have the tires and brakes done. I instructed Goodyear to replace the tires and to install new brakes on the front of the vehicle. After 1 hour, I got a call from the shop asking me "why" I wanted brakes. I told them that Lexus of Rockville Centre advised me the car was in need of brakes (and not safe) I was invited in to view the brakes, and was shown that they were at least 40% brake pads still available! A co-worker also bought his car at this dealer. When I decided to tell him what happened, before i could finish, he said, "dont tell me, they told you that you need brakes!!" I was shocked when he told me of a similar experience. Hearing this, I decided to call the dealers manager, Keith Drago. He claimed that he was investigating, and that this was not his normal practice. update :10/2010 -- the manager (Keith) was instrumental in bringing this poor "service" experience to a happy ending. He acknowledged a "bad egg" in the group, and worked to rectify and satisfy our complaint. We purchased another car from him, and in the end are satisfied with the result. More

I always ask for John when my car is in for service. I make sure I don't get Nicole. I've never waited for more than an hour or else they will give a loaner car. In addition, the car always comes back c make sure I don't get Nicole. I've never waited for more than an hour or else they will give a loaner car. In addition, the car always comes back clean and vacuumed. I honestly can't complain about the service, I've only had good experiences with them. More