Lexus of Rockville Centre - Service Center

Buying the car was a pleasure. The deal was made within a couple of hours. My salesman was great (however, I don't remember his name). The service has been excellent. Having a masseuse, or nail person i a couple of hours. My salesman was great (however, I don't remember his name). The service has been excellent. Having a masseuse, or nail person is an added bonus. The coffee and food makes the experience pleasant. The service department is very perfessional and completes work in a timely fashion. More

they were able to supply me with a loaner for longer than they had too, and were able to pinpoint exactly what my problem was. they also explained everything thoroughly enough for me to understand, me not be they had too, and were able to pinpoint exactly what my problem was. they also explained everything thoroughly enough for me to understand, me not being a car person. extremely friendly as well More

Terrible service. Extremely long wait. Lack of communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. More

The Technician has no knowledge and can't find out the problem, wants to charge me for labor when my car still under factory warranty. I ask him how much will cost me to find out the issue, he told me it problem, wants to charge me for labor when my car still under factory warranty. I ask him how much will cost me to find out the issue, he told me it can be range from $200-$2000 What a joke. I won't ever to Lexus of Rockville Centre again. Leuxs of Rockville makes Lexus look bad. Please hire some experience technican instead of people just guessing and without experience and ripping consumer off. Thanks More

While this review is not a real reflection on Mr. Sirignano, as it is on the dealership/service center, I would never refer anyone to this shop. I walked in with a problem with my trunk and left wit Sirignano, as it is on the dealership/service center, I would never refer anyone to this shop. I walked in with a problem with my trunk and left with it unresolved. Instead, I was pitched new brakes for more than double what I pay a typical luxury car mechanic. Tonight - I had to fight with my RX trunk to open. For a few seconds, I thought I was going to lose my fingers. They need a lawsuit to understand the depth of my issue. I bought this brand new vehicle one year before the model year in cash. Wouldn't you know because I am a woman, the salesperson called me 3 days later to say there was a mistake in my paperwork and I owe them $950+. I had to get a male family member to speak THEIR mistake out. Clearly, they thought after I was long gone and contract signed and paid, they thought they could instill fear in me with a ficticious balance. Now, a 2009 vehicle, I own an SUV that has a falling trunk when the temperature drops. I don't know what it take for them to understand there is an issue this time around. They think a female client is their best. They focused my service request around new brakes needed instead of a FALLING trunk. Shame on them. I would never recommend them to anyone. I heard about their reputation before I bought my car from them. I gave them the benefit of the doubt. Now, I am using all ten fingers, while I have them, to open my trunk during a New York winter. Shame on them. More

My experience was outstanding. I went in for a major service and was provided a new Lexus loaner car. The people were friendly and the service was reasonable. I drop off the loaner and picked up my car service and was provided a new Lexus loaner car. The people were friendly and the service was reasonable. I drop off the loaner and picked up my car which was perfectly cleaned. My whole time at the dealership was less then 20 minutes. Good job Juan. More

I was driving to work in Manhattan when my tire light went on. The closet dealer to me was Lexus of Rockville Center. Although I didn't buy my vehicle there and didn't have an appointment they took me went on. The closet dealer to me was Lexus of Rockville Center. Although I didn't buy my vehicle there and didn't have an appointment they took me in and got my tire fixed in a less then an hour. They offered me a loaner car but I told them I would wait for it. Anna was very helpful and from the valets to the cashiers everyone was so polite and helpful. It seemed like I was asked if I was being helped a dozen times. I will definitely buy my next vehicle from them if they treated me this way without buying from them I can only imagine how they treat people that do. Thank you for making my bad situation as painless as possible. More

Excellent service, car was finished and cleaned in a short amount of time. Waiting room is comfortable and Internet access if very convenient. Everyone in the service department was very polite, service short amount of time. Waiting room is comfortable and Internet access if very convenient. Everyone in the service department was very polite, service adviser was very good at explaining what they had done to my car. More

I just want to thank Risa Greenfield for a job well done. I never looked forward to having my car serviced but Risa was very prepared and got me in an out quickly. This is my first Lexus and now I know wh I never looked forward to having my car serviced but Risa was very prepared and got me in an out quickly. This is my first Lexus and now I know why people keep going back to Lexus...it's the service. By the way...I got a complimentary back massage while I waited. Very relaxed experience....hahaha. Thanks Risa keep up the good work. More