Lexus of Rockville Centre - Service Center

Brought my 2010 Lexus ES 350 for routine service(oil change, inspection, tire problem and possible battery problem). Car was delivered to me completed very rapidly by Mr.Cabrera plus they even changed change, inspection, tire problem and possible battery problem). Car was delivered to me completed very rapidly by Mr.Cabrera plus they even changed my battery at no charge since they said it was a little weak and they did not want me to have a problem during the cold winter months. Eric was friendly, courteous and he took the place of my old advisor who had left. I inquired about a Platinum extended 3 year warranty on the car since the mileage was low. Mr. Jacobson, the assistant service mgr. sat down and patiently told me about the extended warranty and answered all questions, of which I had many. I called him back later and agreed to purchase it and he even gave me a slight discount. I picked up the extended warranty this morning and was treated courteously and the procedure went quickly with little fuss. Even the valet service guys were nice and friendly. I love the dealership and the extended warranty cost a lot less than trading in my auto and buying a new one, especially since the car runs super, thanks to the service over the past 4 years at this dealer. More

Eric was very friendly and courteous as well as helping me with the problem I came in for. He made this a great experience, an asset to your company. me with the problem I came in for. He made this a great experience, an asset to your company. More

I purchased my certified pre-owned Lexus ES 350 from the dishonest criminals at Lexus West Kendall in Florida. When I received the vehicle in NY (via transportation trailer) I was extremely disappointed wit dishonest criminals at Lexus West Kendall in Florida. When I received the vehicle in NY (via transportation trailer) I was extremely disappointed with the condition of the car especially the clay like consistency of my dashboard. I called corporate Lexus and they told me to take it to my local Lexus dealer. I immediately took it to Lexus in Rockville Center without an appointment for answers. Without hesitation the service manager CJ came out and addressed my MANY concerns and even offered to check and adjust the tire pressure at no charge to turn off the 'tire pressure dashboard error light'. The following day my dashboard lit up like a Christmas tree with service engine warning lights. I made an appointment and took it in for diagnostic and the service manager CJ AGAIN went above and beyond to assist me with his extensive knowledge. The service writer Eric was also very professional and was very detailed with my diagnostic concerns. He took me to their lounge and encouraged me to utilize their amazing free massage as it will take a while as they carefully diagnose and resolve my engine issues. He continuously kept me updated as to the progress of the repair. The approval was granted for the warranty replacement of my dashboard as it was below the Lexus Standard. I took the vehicle back for the replacement and AGAIN was given personalized and professional treatment. Thanks to the honest, professional and knowledgeable employees at Lexus Rockville Center, especially CJ and Eric, ALL of my concerns were resolved to maintain the Lexus Standard. I highly recommend this Dealer Service Center for all your Lexus needs!!! More

I had transmission shifting problem with my 2005 Lexus ES 330. I brought it in to Rockville Center Lexus and met with service manager Mr. Craig Jacobson. I describe the car performance to him. He immediately 330. I brought it in to Rockville Center Lexus and met with service manager Mr. Craig Jacobson. I describe the car performance to him. He immediately aknowledge my concern and explain in details what might be the problem, what can be done to elimanate it, and how it will take to complete the repair. The repair took a little more time than anticipated but Mr. Craig kept me updated with reasons why it's taking longer than expected. Mr. Craig express total Professionalism and Friendliness. More

After a service employee accidently damaged our car after a service visit, the dealership went above and beyond by fixing the damage, and refunding the service fee!! Above and beyond. Don't go anywhere a service visit, the dealership went above and beyond by fixing the damage, and refunding the service fee!! Above and beyond. Don't go anywhere else in the Tri State Area for a Lexus. More

This was my first time to Lexus of Rockville centre, it will not be my last. I have been to other dealerships in the past and this was by far my best experience. The staff especially my service consultant will not be my last. I have been to other dealerships in the past and this was by far my best experience. The staff especially my service consultant Eric was professional and friendly. They explained the entire process to me and made me feel like family and I will definitely recommend to everyone I know. I drove all the way from Brooklyn and will continue to do so. More

I went to the dealership for a noise concern in the engine , I spoke with the service manager Mr. Martinez . it was a great experience , Mr. Martinez was very helpful . I wold recommend him to all engine , I spoke with the service manager Mr. Martinez . it was a great experience , Mr. Martinez was very helpful . I wold recommend him to all my friends , he was very friendly and patient . they took care of me in a timely fashion with a loaner vehicle , the process only took few minutes , I was very impress . I will not hesitate to recommend this dealership . thank you very much . More

This dealership will rip-you off! Go somewhere else. I This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in LEXUS MANHATTAN. This is the first time I checked their prices comparing other dealers. Risa Greenfield who handled my business since 2006 never return messages...Yes, you read it right, never returned messages. For 6 years, I called 4 times, left 4 messages and get 0 returns. Talk about excellent service they try to sell when they want you to buy there. More

2 things: 1st: I brought my car in for 30k mile 2 things: 1st: I brought my car in for 30k mile service, had $150 worth of stuff stolen out of my car. 2nd: Because Lexus of Queens screwed 2 things: 1st: I brought my car in for 30k mile service, had $150 worth of stuff stolen out of my car. 2nd: Because Lexus of Queens screwed me out of my warranty repair, I figured I might try Lexus of Rockville Centre, since this is where I purchased my car, I figure they might actually do me right by honoring my warranty. I figured wrong. After my visit to Queens, turned out my tail light bulb burned out, so I brought my car in for 2 warranty repairs, a burned out tail light and a defective control box for my passenger side mirror(the mechanism that controls the power function and auto tilt for the side mirrors). The service adviser completely lied to me and said because of an accident I was in that was no where near my side mirror, the warranty was voided. The reason the warranty was voided was because, according to the "adviser" was because the shop I had my car repaired at, a shop I was referred to by the dealership mind you, repainted my entire car for whatever reason including my passenger side door and THAT was the reason my warranty was voided. Because the body shop I was referred to by the dealership to have my car repaired, opened up my passenger side door panel to paint the door and my warranty was voided. He said because of the accident, it must have caused some electrical malfunction and he would have to charge me 3 tech hours to diagnose the problem. He then also said my tail light was out for the same electrical issue and could not replace the bulb under warranty. I later took my car to my local mechanic, he swapped the passenger side control box with my driver side box (which was working), and magically my passenger side mirror worked while hooked up to a properly functioning control box, all of which took less than 30 minutes to diagnose. My mechanic later then swapped out the bulb in my tail light and like magic that started working too. The worst part is, in all likelihood the techs didn't lift a finger on my car because Kenneth probably pulled up the documentation from Queens, yet he STILL tried to charge me for a diagnosis hour. Talk about stealerships!!! More

Brought a used 2006 lexus es 330 from another lexus dealer with out warranty on my 3 day of owning this vehicle the battery light came on the dash board and i smelled buring called lexus of rockville a dealer with out warranty on my 3 day of owning this vehicle the battery light came on the dash board and i smelled buring called lexus of rockville and they told me to bring it in they checked my lexus out told me that they couldn't find ANYTHING wrong with the car.that's kinda of strange they charge me 170.00 diagnostic fee and sent me on my way .2wks later the battery light and all the dash board lights came on again i called ralph giron and he said bring the car back ,it breaks down on my way bringing it back to them i called manager Juan Martinez and he told me to call road side service no help the car has no warranty so i had to get my own tow to the dealer and when i got there they told me they had no loaner's to give me and i told them my daughter was graduating the next day they didn't even offer a rental.The next day Ralph called around 3:00 why so late my car was towed to them on thurs eve it's fri to tell me that it's the alternator and they won't have it until tomorrow sat so now i have no car for the wknd and why when i brought it to them the first time 2 wks ago they didnt find that out instead of taking my money resetting the battery light and sent me on my way now i have been inconvienced and broke down had to pay for my own tow and they told me it cost 800.00 to fix SMH @ LEXUS OF ROCKVILLE CENTER. ROBBERY WITH A SMILE ON THEIR FACES More