Lexus of Rockville Centre - Service Center

Really wowed by the personal service Clement made the buying experience hassle free. His knowledge and attention to detail was exceptional. My first car service experience was more of the Clement made the buying experience hassle free. His knowledge and attention to detail was exceptional. My first car service experience was more of the same great service. One phone call to Clement and within an hour my car was being serviced! Kudos to you for making the Lexus experience like none I have ever experienced! More

Exceed Expectation I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an ex I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an extended period time without communicating the reason of the delay. As a result, I was unable to honor previous commitment. I demanded to speak with the General Manager in charge. This is when I had the opportunity to meet Mr. Chris Thierry, the General Manager. He came and met with me and other supervisory staff. He was calm, kind, respectful, professional and apologetic. Additionally, he promised to cover free of charge next recommended 90K service and notified him of my arrival in case I give him another opportunity. I was initially so turned off and did not want to go back to the leadership. His kindness, customer satisfaction and determination to bring me back to the leadership touched me. I had my daughter taken my Lexus RX 350 back to the dealer, and informed Mr. Thierrin via e-mail that she was coming. He was waiting for my daughter and took over from there. He did not only provide free of charge the 90K miles service he promised; he had 4 new Good Year tires installed. Honestly, I needed new tires. He truly EXCEEDED MY EXPECTATION. He handled the situation with class and his gestures would stay with me for years to come. I am very grateful! More

Beyond Expectation From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advis From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advisor. Michele always makes me feel like I have an advocate looking out for me. I was kept in the loop every step of the way and the work was performed accurately and efficiently. Michele even drove the car to confirm that everything would be perfect when I showed up. She is a true representative of the quality behind the Lexus brand. More

Excellence personified the Lexus way Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time sche Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time scheduled and therefor a loaner was provided. Now that's service. My Advisor remained in contact with me throughout the day and followed up next day to see if all was well. More

Poor Service I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACE I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACED AND THEY LEFT SO MUCH PAPER ON THE WINDSHIELD AND MY DASH BOARD I WAS VERY SHOCKED. 2) THANKS FOR THE WASH BUT I COULD HAVE DONE WITHOUT IT, I HAVE MATS IN MY CAR THERE WERE SO MUCH WATER IN THEM I COULD HAVE TAKEN A SWIM. 3) WHAT THE HECK, PEBBLES WERE ON MY SEAT, I HAD TO CALL ONE OF THE INTAKE MEMBER TO CLEAN UP MY SEAT, HE HIMSELF WAS SHOCKED. TRULY WAS NOT HAPPY THIS TIME. More

Kudos to Lexus of Rockville Center Service Team In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out afte In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out after an apologetic conversation with Mr. Martinez. He arranged for the car to be picked up, provided a loaner and returned the car in pristeen condition . The pick up and delivery valets were prompt and courteous and provided all necessary documentation. He said he would make ithe car look new and indeed it does, both inside and out. So, kudos to Mr. Martinez and the service department. I am happy to say that I am now a satisfied customer, giving you a 5 star rating and thank you for sprucing up my ES 350. More

Poor service at Lexus of Rockville Center Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the wait Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the waiting area attendant that it was "all finished" Don't advertise what you can't deliver. Waiting area was quite messy, dirty cups all over, crumbs on the couches, carpet stained, ladies room needed a cleaning. When I was told the car was ready, I noticed the interior was not vacuumed, and the mats were stained and dirty which was not the case when I handed the car over. I wonder what else they claimed on the work order was done and was not. Very disappointed with the service. Not what you would expect from a luxury car service center. In all fairness, they did offer me an interior detailing at my convenience but I don't think I'll make the trip back there to get it done. I haven't heard from the service manager, Juan Martinez. More

awful service bought a used, certified IS250. Service was awful. Title was somehow delayed 3 weeks and received no phone calls. I had to call numerous times. Right bought a used, certified IS250. Service was awful. Title was somehow delayed 3 weeks and received no phone calls. I had to call numerous times. Right after I picked up the car I received a recall notice. When i asked the used car manager why it wasn't taken care in the weeks it was sitting waiting for a title I got no answer but was promised a quick response. That was 19 months ago. Experience with the fellow trying to sell me add ons was cute too. He was my best buddy until he realized I wasn't interested and just about threw me out of his office. Had another experience with the service department just recently. Brought the car in because of a low pressure light. The tech said tire had a nail which they do not handle. No problem. Brought it into my local shop owner who could not find a nail. Oh, the light has not come back on. However, the car picked up a clump of tar from a just redone parking lot that I picked up. It was on the same tire that supposedly had the nail.I heard the wheel thumping and my local shop owner took 20 minutes to scrape off the tar. When I called the dealer to complain that the tech should have noted the tar on my tire and that this would have been the professional thing to do I was told the service manager would call me right back. That was about a month ago., Still waiting. There is actually more, but I do not want to bore anyone Bottom line- an awful dealership. More

They will prey on you and trick you Ok so lexus put a recall on the throttle body in my GS300. My check engine light came on and the code from auto zone said throttle body was bad. Shoul Ok so lexus put a recall on the throttle body in my GS300. My check engine light came on and the code from auto zone said throttle body was bad. Should be simple but NOOO! The service center lady told me that her mechanics had to check it and that would cost over a $125 and then if they concluded the same thing then they would replace the part. They concluded that they needed $300 more for more diagnosis!!! So I took my car, bought the throttle body part from ebay for $240 and replaced it at another shop for $40!!! Total of $280. I wish I had never heard of this place or of a recall. I felt helpless and violated by this place. More

Exceptional Customer Service Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele has been a great experience. She demonstrates a high level of of enthusiasm, knowledge and is very proficient in her job. She has changed my perspective of the dealership. It"s because of her i will contiune to service my vehicle at this dealership. Thanks Michele for always there when i reach out in need of service. More