Lexus of Rockville Centre - Service Center

excellent service Everyone was very courteous and helpful. I was pleased how fast everything took. Even getting a loaner car was done very fast and explained how to u Everyone was very courteous and helpful. I was pleased how fast everything took. Even getting a loaner car was done very fast and explained how to use the car properly. More

Satisfactory The customer is kept up to date on the progress of the work. Everything is explained regarding the service done or needed. The service that I had do The customer is kept up to date on the progress of the work. Everything is explained regarding the service done or needed. The service that I had done on this last visit was because of a recall. More

Service met expectations. The service was polite and delivered in a timely manner. The refreshment area was below average as it is much better at other Lexus locations. The service was polite and delivered in a timely manner. The refreshment area was below average as it is much better at other Lexus locations. More

First service Maintenance Prompt and courteous service by valet, receptionist and service advisor (Michelle Manzo). I told her my issues, she addressed each and every item to Prompt and courteous service by valet, receptionist and service advisor (Michelle Manzo). I told her my issues, she addressed each and every item to my satisfaction. Most were basic. Not really problems just my inexperience. Even the wait was pretty close to what she quoted. More

The Service Man( his last name is Baldwin) is amazing, and made up for the guy in valet who skipped my car and took the car behind me first(the other valet guy even questioned him). Mr. Baldwin was very p and made up for the guy in valet who skipped my car and took the car behind me first(the other valet guy even questioned him). Mr. Baldwin was very personable and kept us up to date with what was happening. He is definitely an asset to your company. More

Amazing experience I would recommend this dealership/service department to everyone. I had the pleasure of meeting Rick B. I was in and out in under and hour. Thank you I would recommend this dealership/service department to everyone. I had the pleasure of meeting Rick B. I was in and out in under and hour. Thank you for such an amazing experience More

A breath of fresh air, the rep made me feel so good about my purchase, taking the time to show me all the features. Professional and knowledgeable. about my purchase, taking the time to show me all the features. Professional and knowledgeable. More

Great experience. Friendly, responsive, and pleasant customer service. Comfortable waiting room. Waiting time was not long. Agent clearly explained the work that was go Friendly, responsive, and pleasant customer service. Comfortable waiting room. Waiting time was not long. Agent clearly explained the work that was going to be done. More

PROFESSIONAL BEHAVIOR!! courteous, respectful, informative and overall professional. THIS SUMMARIZE MY EXPERIENCE AT LEXAS ROCKVILLE CENTER, NEW YORK!! I WOULD STRONGLY RECO courteous, respectful, informative and overall professional. THIS SUMMARIZE MY EXPERIENCE AT LEXAS ROCKVILLE CENTER, NEW YORK!! I WOULD STRONGLY RECOMMEND THIS DEALERSHIP FOR SERVICE OR IF YOU ARE BUYING A NEW CAR. More

Getting my suv serviced My service rep David was excellent. Very knowledgeable. He kept me in the loop what was going on with my car. Very attentive and friendly. My service rep David was excellent. Very knowledgeable. He kept me in the loop what was going on with my car. Very attentive and friendly. More