Lexus of Rockville Centre - Service Center

Michael Balletta is the Best but The Waiting Area is Not! I brought my 2020 Lexus NX to Lexus of Rockville Centre for its 10000 mile service and a NYS inspection. My service consultant was Michael Balletta wh I brought my 2020 Lexus NX to Lexus of Rockville Centre for its 10000 mile service and a NYS inspection. My service consultant was Michael Balletta who has been my service consultant for more than twenty years. As always, he was knowledgeable, concerned, and exceptionally easy to deal with. However, although my service experience was excellent from a mechanical point of view, I was disappointed, to say the least, in the lack of cleanliness of the customer waiting area. There were many signs up about mask-wearing but the floor had obviously not been swept recently since there were both a nitrile glove and other debris under the chair in front of me (at 8:15 in the morning) so I cannot imagine the last time the floor was washed and I’m sure the room had never been sanitized in any way! In this time of a serious pandemic, I am extremely distressed at this evident lack of concern. As a longtime Lexus owner who has always had my car serviced at the dealership, I am glad to have the opportunity to share these concerns with you. I expected much better. More

Excellent Service I always receive excellent service at Lexus. Everyone is very accommodating, helpful and very friendly. They are also very fast. They take you right I always receive excellent service at Lexus. Everyone is very accommodating, helpful and very friendly. They are also very fast. They take you right in when you have your appointment, no waiting. The service managers are also very nice and helpful. I would highly recommend Lexus of Rockville Centre. More

Pleasant, professional job! Kenny in the parts department provided outstanding service! He addressed technical difficulties with professionalism and courtesy. Car runs great! Daw Kenny in the parts department provided outstanding service! He addressed technical difficulties with professionalism and courtesy. Car runs great! Dawn in sales is always a pleasure! More

As always, I am pleased with my service at Lexus of Rockville Centre. The staff are amazing, very knowledgeable and eager to help. Keep at the good work!! Rockville Centre. The staff are amazing, very knowledgeable and eager to help. Keep at the good work!! More

I was very please with the customer service provided by Richard. He tried his best to resolve all my issues and questions. He was very helpful. Good work. Richard. He tried his best to resolve all my issues and questions. He was very helpful. Good work. More

Molding on passenger side rear panel separated. The personnel involved are all very cooperative and attended to the problem at hand. The repairs were done on a timely basis and so far the molding i The personnel involved are all very cooperative and attended to the problem at hand. The repairs were done on a timely basis and so far the molding is still on the car and looks good. More

Great deal. Nice to meet Clement！Really efficiency and friendly service. We are so happy to get the car in a day！Everything just pefect. Thank you！ friendly service. We are so happy to get the car in a day！Everything just pefect. Thank you！ More

Another great service appointment! As usual....GREAT on-time service....friendly, knowledgeable staff. Comfortable waiting room. The work was done in a minimum of time. I love the c As usual....GREAT on-time service....friendly, knowledgeable staff. Comfortable waiting room. The work was done in a minimum of time. I love the car wash. More

excellent service by my advisor David My advisor David explained everything clearly and kept me up to date on the work being done. He is the best that I have come across My advisor David explained everything clearly and kept me up to date on the work being done. He is the best that I have come across More

I love they are very good with their customer service any time I had a problem with my car there were great always thanks alot time I had a problem with my car there were great always thanks alot More