Lexus of Freeport

I bought my 2008 ES350 from you five years ago. I have received a bunch of emails and letters about trading in and keeping my payments the same. I also was in about a year and half ago for a test drive o received a bunch of emails and letters about trading in and keeping my payments the same. I also was in about a year and half ago for a test drive of a new ES350 and visited in November 2013 for another test drive and possibly a trade in of my 2008 for a 2014. I received mediocre pricing and a trade in appraisal but no follow up. I just bought my new car from a dealer who was 40 miles away and couldnt do enough to earn my business. Their pricing was so aggressive and they did what they needed to make the deal. My sales was Lexus of RVC's to lose and they managed to do just that. I am not sending this note out to be a “tool” or be rude. I am sending this as a business manager who always wants to improve his team and that’s more difficult unless we know where we fell short. More

Brought my 2010 Lexus ES 350 for routine service(oil change, inspection, tire problem and possible battery problem). Car was delivered to me completed very rapidly by Mr.Cabrera plus they even changed change, inspection, tire problem and possible battery problem). Car was delivered to me completed very rapidly by Mr.Cabrera plus they even changed my battery at no charge since they said it was a little weak and they did not want me to have a problem during the cold winter months. Eric was friendly, courteous and he took the place of my old advisor who had left. I inquired about a Platinum extended 3 year warranty on the car since the mileage was low. Mr. Jacobson, the assistant service mgr. sat down and patiently told me about the extended warranty and answered all questions, of which I had many. I called him back later and agreed to purchase it and he even gave me a slight discount. I picked up the extended warranty this morning and was treated courteously and the procedure went quickly with little fuss. Even the valet service guys were nice and friendly. I love the dealership and the extended warranty cost a lot less than trading in my auto and buying a new one, especially since the car runs super, thanks to the service over the past 4 years at this dealer. More

Eric was very friendly and courteous as well as helping me with the problem I came in for. He made this a great experience, an asset to your company. me with the problem I came in for. He made this a great experience, an asset to your company. More

I purchased my certified pre-owned Lexus ES 350 from the dishonest criminals at Lexus West Kendall in Florida. When I received the vehicle in NY (via transportation trailer) I was extremely disappointed wit dishonest criminals at Lexus West Kendall in Florida. When I received the vehicle in NY (via transportation trailer) I was extremely disappointed with the condition of the car especially the clay like consistency of my dashboard. I called corporate Lexus and they told me to take it to my local Lexus dealer. I immediately took it to Lexus in Rockville Center without an appointment for answers. Without hesitation the service manager CJ came out and addressed my MANY concerns and even offered to check and adjust the tire pressure at no charge to turn off the 'tire pressure dashboard error light'. The following day my dashboard lit up like a Christmas tree with service engine warning lights. I made an appointment and took it in for diagnostic and the service manager CJ AGAIN went above and beyond to assist me with his extensive knowledge. The service writer Eric was also very professional and was very detailed with my diagnostic concerns. He took me to their lounge and encouraged me to utilize their amazing free massage as it will take a while as they carefully diagnose and resolve my engine issues. He continuously kept me updated as to the progress of the repair. The approval was granted for the warranty replacement of my dashboard as it was below the Lexus Standard. I took the vehicle back for the replacement and AGAIN was given personalized and professional treatment. Thanks to the honest, professional and knowledgeable employees at Lexus Rockville Center, especially CJ and Eric, ALL of my concerns were resolved to maintain the Lexus Standard. I highly recommend this Dealer Service Center for all your Lexus needs!!! More

I had transmission shifting problem with my 2005 Lexus ES 330. I brought it in to Rockville Center Lexus and met with service manager Mr. Craig Jacobson. I describe the car performance to him. He immediately 330. I brought it in to Rockville Center Lexus and met with service manager Mr. Craig Jacobson. I describe the car performance to him. He immediately aknowledge my concern and explain in details what might be the problem, what can be done to elimanate it, and how it will take to complete the repair. The repair took a little more time than anticipated but Mr. Craig kept me updated with reasons why it's taking longer than expected. Mr. Craig express total Professionalism and Friendliness. More

After a service employee accidently damaged our car after a service visit, the dealership went above and beyond by fixing the damage, and refunding the service fee!! Above and beyond. Don't go anywhere a service visit, the dealership went above and beyond by fixing the damage, and refunding the service fee!! Above and beyond. Don't go anywhere else in the Tri State Area for a Lexus. More

Went to buy a is 350 f sport and the frank the gm gave me a price of 840 per month , and a ask him why was so much he became very arrogant he was the reason why I did not buy the car , I bought a BMW I made a price of 840 per month , and a ask him why was so much he became very arrogant he was the reason why I did not buy the car , I bought a BMW I made the right choice More

Horrible Experience at this dealership. Full of lies, from the salesmen to the managers i dealt with. Walked into the dealership looking for a Lexus IS350 F-Sport. Wanted to test drive one but they sa from the salesmen to the managers i dealt with. Walked into the dealership looking for a Lexus IS350 F-Sport. Wanted to test drive one but they said they have no F-sports in stock, just a non F-sport 350 which i asked if i could test drive, since they both have the same engine. He showed me the car and says we just got this today and it still has the plastic on seats and the white sheets on the outside and cannot be test driven until all that is removed. However, he will be getting an F-sport this weekend and told me to come back. Manager came over and said the same thing. I come back on Saturday morning around 10AM, he tells me the F-sport just got sold and the owner took it home. This was in June, the car is not supposed to be sold to the public until July 1st as per Lexus which Max told me the first time i was there. So basically he lied about the whole F-sport being in stock when he never even had it. Other lies, the IS 250 uses regular gas instead of premium which is false. This guy has been working there for 2+ years and yet i know this fact that all IS's require premium. As for negotiating a pricing, they were terrible to deal with. Unlike the other dealers, these guys would not negotiate and gave me outrageous lease figures which i could not believe. The amount were close to a LS even though i asked for a IS lease price. On another note, even the lady who called me initially told me they had a F-sport 350 in stock available to be test driven but in fact they had none. I would avoid this dealer, they are all xxxx and terrible people to work with. No wonder i never even heard of this dealer until i was shopping for a lexus. Stay away and avoid at all costs if you want to save your money and precious time!! More

I called ahead of my visit to let the salesperson know when I would be coming and which cars I specifically wanted to see. He was not there when I arrived. Another salesperson assisted me, but the cars when I would be coming and which cars I specifically wanted to see. He was not there when I arrived. Another salesperson assisted me, but the cars on the lot were in horrible condition and they kept me waiting unnecessarily. I will not go back to this dealership. I purchased my car from Lexus of Massapequa instead. More

Kasim Olamuyiwa was extremely professional and knowledgeable. From test drive to delivery, he truly made this a first class experience. He courteous and pressure free demeanor was greatly appreci knowledgeable. From test drive to delivery, he truly made this a first class experience. He courteous and pressure free demeanor was greatly appreciated. More