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Lexus of Freeport

Freeport, NY

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Reviews
Vehicles
4.7
833 Reviews
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70 W Sunrise Hwy

Freeport, NY

11520

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Showing 833 reviews

October 24, 2024

Service was perfect. Exceeded expectations . My service was completed within time quoted and am very pleased More

by chidinmamahamah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Oct 24, 2024 -

Lexus of Freeport responded

We're delighted to hear that your experience at Lexus of Freeport exceeded expectations and was completed on time! Thank you for sharing your satisfaction with us.

October 21, 2024

It was a pleasure to have my car serviced at Lexus. They were quick and did a great job . More

by Tarajerv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 22, 2024 -

Lexus of Freeport responded

Tarajerv, we are so glad you had a five-star experience at Lexus of Freeport! Thank you for choosing us to service your vehicle.

October 18, 2024

Went in for service for my car and was greeted right away. Enjoyed muffins in the reception area and was out relatively quickly More

by Rich_E_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Oct 18, 2024 -

Lexus of Freeport responded

We're delighted to hear that your service visit at Lexus of Freeport was quick and enjoyable! Thanks for sharing your experience with us.

October 15, 2024

The car I purchased had apparently been used as a demo and was sold but never delivered to another customer (36 miles was added to odometer while the dealer had the car). As a result, the SXM and Enform h More

by 350 NY LI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Akhil
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Oct 15, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience. It's understandable that the lack of disclosure about the car's prior use was frustrating, and we apologize for any inconvenience this caused. We're glad to hear that compensation with additional oil changes was provided, but we'll certainly take your feedback into account to improve our transparency in the future. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

October 14, 2024

Clement is very professional. He provides excellent customer service and makes the process to meet customer objectives seamless. More

by Suzwisann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clement Max Corriette
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Oct 15, 2024 -

Lexus of Freeport responded

Suzwisann, we're delighted to hear that Clement provided you with excellent service at Lexus of Freeport. Thank you for sharing your experience!

October 13, 2024

Jon was very courteous and kind nothing to complain about his service he was very polite and helpful to me. More

by Ti Manmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clement Max Corriette
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Oct 15, 2024 -

Lexus of Freeport responded

We're delighted to hear that Jon provided courteous and helpful service at Lexus of Freeport. Thank you for sharing your positive experience with us!

October 08, 2024

Service department very courteous well manage did a very good service with my Rx 350 mr. Diego saw to all the service days of my vehicle More

by Marvic62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Diego
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Oct 08, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience with our service department at Lexus of Freeport! We're glad to hear that Mr. Diego and the team took great care of your Lexus RX 350. We appreciate your support and look forward to serving you again in the future!

October 05, 2024

Was excellent. Go my expected service. The person in charge was great. Fully satisfied. He was so polite. More

by Nikkunjo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 07, 2024 -

Lexus of Freeport responded

We're delighted to hear you received excellent service at Lexus of Freeport. Thank you for sharing your satisfaction with us!

October 05, 2024

They were prompt, reasonable and efficient. It was actually a pleasure getting my oil changed! More

by Kmit1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia in service
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Oct 07, 2024 -

Lexus of Freeport responded

Your five-star review made our day! Thank you for sharing your kind words with the Lexus of Freeport team. See you for that next oil change!

October 01, 2024

I will explain if you call me. Terrance Kelly- Finance manager tried to rip me off but I caught him just in time. More

by Paloolu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Kelly, Vivan Midgley
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Oct 01, 2024 -

Lexus of Freeport responded

Paloolu, I'm sorry to hear about your experience. We take such matters seriously and would like to understand more about what happened. I will look for your information now, but if I cannot find it, please call me at your earliest convenience. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

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