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Lexus of Freeport
Freeport, NY
834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 834 reviews
October 26, 2023
I am extremely pleased by the professionalism of Vivian and Richard. I have been with the Lexus dealership for ten years and this is now my fourth leased car. Vivian Midgley is an awesome dynamic sales con and Richard. I have been with the Lexus dealership for ten years and this is now my fourth leased car. Vivian Midgley is an awesome dynamic sales consultant. He is extremely patient and answers all questions with fidelity. With that said, I will be in the Lexus family for many more years to come. Please keep up with the excellent work and continue to maintain the level professionalism throughout the dealership! More
by Forwardaction
Employees Worked With
Richard , Vivan Midgley
October 16, 2023
Good service and Celeste is very good in the attention of the customers Y taking care of the problems y always with a smile. the customers Y taking care of the problems y always with a smile. More
by juliocubita10
Employees Worked With
Service is very important and Celeste is very good in that field
October 11, 2023
Service experience was fabulous. Wait time was short, especially considering the high volume. Car was quickly assessed and repaired within a few days. Couldn’t ask for better. Wait time was short, especially considering the high volume. Car was quickly assessed and repaired within a few days. Couldn’t ask for better. More
by AaronC
Employees Worked With
Joseph in service dept
October 11, 2023
As always, the customer service at Lexus of Freeport was exceptional from everyone I encountered. Diego, service consultant, is always courteous, knowledgeable and professional and I also want to acknowledg exceptional from everyone I encountered. Diego, service consultant, is always courteous, knowledgeable and professional and I also want to acknowledge Elizabeth Dilemme, Loaner Manager, who takes customer service to a whole new level! I highly recommend this dealership without hesitation. More
by doctordara
Employees Worked With
Diego, Elizabeth Dilemme
October 03, 2023
Charlie was very friendly and knowledgeable. He told me what was a matter with the car and how much it would cost and how long it would take. He is excellent at his job. He told me what was a matter with the car and how much it would cost and how long it would take. He is excellent at his job. More
by Fassenfeld
Employees Worked With
Freddy Batista
September 27, 2023
Another disappointing experience at lexus of Freeport. After it raining the last few days, I noticed the inside visor was wet around the drivers side of my sunroof in my 2017 Lexus RX-350. I immediatel After it raining the last few days, I noticed the inside visor was wet around the drivers side of my sunroof in my 2017 Lexus RX-350. I immediately brought it in for service. Lexus of Freeport looked at my vehicle, and my service advisor, Carlos, told me I " should call my insurance company because this is a very expensive job". I needed "mold remediation services and everything on the drivers side needs to be ripped out and replaced". I asked him how much it costs if I wasn't going to use insurance and he said the labor involved is over $5;000. alone, not counting the parts. I told him not to do the work just my NYS inspection,, and I'd be going for a second opinion. I called Ray Catena Lexus in Monmouth NJ who scheduled me an appointment for today. I went in told them what's going on with the car (not mentioning what just happened in Freeport), and they checked my vehicle out. An hour later they came back with my keys and told me "your sunroof drains were clogged so we blew out both sides, you should probably do that with every service. We checked the car, your seals are fine & there's no water accumulated on the floor and no mold inside, so you're good to go ." They handed me my keys and sent me on my way.... No charge!!!! This isn't the first time Lexus of Freeport told me I needed expensive work done when the car didn't. I use to love going to lexus of Rockville Center & I trusted them with my vehicle. Ever since that dealership was sold and they built a 'state of the art dealership in Freeport", I don't trust the Freeport service department, and rightfully so! It's apparent to me now, that someone has to pay for that new dealership; but it shouldn't be on my dime; by me being told I need services that I really don't. That's called FRAUD!!!! I won't be back! Trust me, I'll pay the tolls and spend 3 hours traveling to use Ray Catena Lexus of Monmouth any & everyday over Lexus of Freeport. Having a dealership you can trust means everything! P.s. the only reason I rated Lexus of Freeport 1 star was the inspection was free of charge.... otherwise they deserve a ZERO! More
by Mrshyde821
Employees Worked With
Service dept Carlos
