Lexus of Fort Myers

My appointment was handled nicely with everyone I came in contact with was very courteous. contact with was very courteous. More

Vsnn was excellent, a good listener who could answer every question. He was always willing to go the extra mile for his customers. Mi every question. He was always willing to go the extra mile for his customers. Mi More

The service advisor was very pleasant. The time it took to change the oil and check fluids, 45 minutes. Acceptable. The time it took for me to actually get the vehicle to me when service w The time it took to change the oil and check fluids, 45 minutes. Acceptable. The time it took for me to actually get the vehicle to me when service was completed…50 minutes…unacceptable. Twice I was told it was in the wash, then I was told he was getting my keys… I’m not quite sure who was at fault but my time wasted was not good. I’m not blaming Darius, but something went wrong somewhere. More

Steve Lasker always provides excellent service. He keeps you informed and his skill can be counted on. This dealership stands above the crowd. He keeps you informed and his skill can be counted on. This dealership stands above the crowd. More

Courtesy, pleasant, knowledgeable a pleasure to work with all the staff, from the manor woman that takes the car when you first arrive to the person that brings you to your car when it is finished being serv all the staff, from the manor woman that takes the car when you first arrive to the person that brings you to your car when it is finished being serviced. More

Very friendly and professional. Perfect on time and good quality work. See you next time again Perfect on time and good quality work. See you next time again More

I have been dealing with this dealership for 10 years and have never experienced the lack of customer service I had yesterday. I was told there have been a lot of staff changes since the sale of Scanlon. It have never experienced the lack of customer service I had yesterday. I was told there have been a lot of staff changes since the sale of Scanlon. It’s obvious and a shame. I used to walk in and people were friendly, and I had a high degree of confidence that everything would be taken care of and I’d be on my way. Now I dread going back for even routine service. More

Clean loaner, polite service manager. I had a tire and wheel policy from another dealer. They tried to work out having their tech fix the wheel at Lexus but they were not willing to work I had a tire and wheel policy from another dealer. They tried to work out having their tech fix the wheel at Lexus but they were not willing to work with Lexus to Make it happen. The service manager and his boss spent quite a bit of time on my behalf. Unfortunately they couldn’t get the insurance work. More

I was satisfied with the service that I received on that date. Thank you for everything. date. Thank you for everything. More

Sarah was great! ! She explained everything to you and she wasn’t pushy. Thank you!! ! She explained everything to you and she wasn’t pushy. Thank you!! More