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Lexus of Dayton
Dayton, OH
65 Reviews
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Showing 65 reviews
August 13, 2020
I had the pleasure of working with Shane at Lexus of Dayton this week. He made the Transaction painless. If you need to work with a professional, kind and courteous salesman, look up Shane. Dayton this week. He made the Transaction painless. If you need to work with a professional, kind and courteous salesman, look up Shane. More
by Tammy.stacy.smith
Employees Worked With
Shane
June 13, 2020
Very poor service thus far. Don't get me wrong. Nicest and most soft-spoken people I have met. However, I have made over 100 calls, 60 voicemails, 20 follow up emails and dropped by 6 times to remind them and most soft-spoken people I have met. However, I have made over 100 calls, 60 voicemails, 20 follow up emails and dropped by 6 times to remind them of the refund check they owe me and I still haven't received it. Mr. William Brooks authorized the refund in Feb 2020 and it's been 4 months of back and forth and still nothing. He is either always busy or dodging my calls or gone for lunch or it's his day off. Clearly, doesn't value my time or mesages. Most people would get frustrated at this point and may not follow up anymore on the $1000+ refund. Very disappointed with the dealership and Mr. Brooks. Would not recommend a Lexus to any of my friends anymore. Adieu. Bottomline: Lexus of Dayton delaership service is good only as long as you are with them. No better than other OEMs then. More
by Kiran
Employees Worked With
William Brooks
June 02, 2020
Top Notch Organization! Lexus of Dayton has placed itself on top of ALL dealerships I have ever done business. They went far and above most others in ensuring I was satisfie Lexus of Dayton has placed itself on top of ALL dealerships I have ever done business. They went far and above most others in ensuring I was satisfied and happy with my purchase. I recently bought a 2015 ES 350 with relatively high miles (in the 90k range). Great car at a nice price. I paid for it, turned my nose up at all the warranty options and drove it home. Next day it was struggling to start so I called them and explained I thought it had a bad battery. They scheduled a time for me to bring it in that day. I came in and waited for the replacement. They came to about a half hour later and told me it was a bad alternator. They did not have one in stock, so they gave me a 2019 ux250h loaner to use until mine was fixed. They called me the next day and said it was ready for pickup. I went in and they replaced both the battery and the alternator with zero cost to me. Lexus of Dayton stands behind their cars and EVERYONE is professional and pleasant. I Love me some Lexus of Dayton!!! Great job Brandon S and Bob H. More
by thaldy
Employees Worked With
Brandon Stanton, Bob Horn......plus everyone else.
May 22, 2020
I had my car serviced at lexus of Dayton and they did a fantastic job. Justin was my service advisor and always kept me in the loop he went above and beyond and is a valuable asset to their awesome team! fantastic job. Justin was my service advisor and always kept me in the loop he went above and beyond and is a valuable asset to their awesome team! I will be back :) More
by S C
Employees Worked With
Justin in Service Dept
December 13, 2019
I have purchased several RX & GX models from this dealership over many years. The management, sales, parts and service departments were outstanding. Regrettably, a change in ownership has resulted in dealership over many years. The management, sales, parts and service departments were outstanding. Regrettably, a change in ownership has resulted in a significant deterioration in every part of this dealership. I now buy at Performance More
by Mark Davis
Employees Worked With
Nobody, John Higgins
November 06, 2018
Exceptional Service and competitve pricing If you are looking for a world class experience yet a small town atmosphere head over to Lexus of Dayton and see Tom Meininger Jr. His honesty, up f If you are looking for a world class experience yet a small town atmosphere head over to Lexus of Dayton and see Tom Meininger Jr. His honesty, up front pricing and explanations made the experience worth the drive from Indianapolis. I was shocked at how nice the facility was and the service was 5 Star plus. Relax and buy with confidence at Lexus of Dayton! More
by AC9HP
Employees Worked With
Tom Meininger Jr,
October 14, 2018
Great Staff Bryan Frantz and Mathias Glaser took great care of us through the process of purchasing our second Lexus. The entire staff at Lexus of Dayton was a pl Bryan Frantz and Mathias Glaser took great care of us through the process of purchasing our second Lexus. The entire staff at Lexus of Dayton was a pleasure to deal with! I would definitely buy from them again!! More
by Joe M
Employees Worked With
Bryan Frantz, Mathias Glaser
April 16, 2018
Great Experience I bought a new Lexus and had a great experience with Zach Thomas and the others with whom I can in contact. They were very responsive, very professio I bought a new Lexus and had a great experience with Zach Thomas and the others with whom I can in contact. They were very responsive, very professional, and bent over backward to assist me. I would definitely buy from them again. More
by Tom
Employees Worked With
Zach Thomas
March 11, 2018
Great buying experience, forever a Lexus owner Zach Thomas in sales did a great job of meeting my needs in the sales process and making for an easy purchase. We bought our first Lexus almost 13 ye Zach Thomas in sales did a great job of meeting my needs in the sales process and making for an easy purchase. We bought our first Lexus almost 13 years ago and just recently replaced it with 2017 model, we kept the original GX 470 and could not have had a better experience with a car. Well done, 10 stars! More
by darincross
Employees Worked With
Zach Thomas, John Higgins
January 10, 2018
Missed diagnosed a stutter issue as a transmission problem! About a year ago, I took my 1995 SC400 to Lexus of Dayton. After having my car for about a week, I was told that the stutter/bucking issue with my ca About a year ago, I took my 1995 SC400 to Lexus of Dayton. After having my car for about a week, I was told that the stutter/bucking issue with my car was due to a transmission issue. Lexus told me that I needed a torque converter. They said that they do not repair transmissions, they only replaced them. I was totally surprised at their diagnoses. My car only had about 52.000 miles on it. I questioned their diagnosis and told them that if I took my car to transmission experts and they told me that it was not a transmission problem, I wanted them to change their report. I took my car to J & B transmission and they emphatically told me, after driving my car, that "i DID NOT NEED A NEW OR REPAIRED TRANSMISSION!" I begged J & B Transmission to fix or repair the transmission because Lexus of Dayton had told me that I needed such to fix my stutter problem. J & B repeatedly told me that they did not want to take my money to do a transmission repair that was not needed. I took my car to Dargie Repair Services in Indiana. Dargie works on multiple foreign cars and does both transmission and engine service. Again, Dargie emphatically told me that I did not have a transmission problem! Dargie diagnosed my stutter issue as needing oxygen sensors I took this info (repair records) to Lexus of Dayton and their service manager, Mr. Morgan, would not change their report and he refused to even talk further with me! He would not return my calls. I filled a small claims court complaint against Lexus of Dayton. Lexus kicked it out of small claims court and hired attorneys to defend themselves in civil court! Do not accept what Lexus of Dayton tells you! Get second opinions. They were not honest with me. More
by James Baldwin
Employees Worked With
Steve Voris and Mr Morgan
