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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews
Call Service Center (800) 745-6957

379 Reviews of Lexus of Concord - Service Center

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March 07, 2022

They weren't able to fix the problem and never returned any of my phone calls. More

by Sandkshields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Bailey
Report | Print
Mar 16, 2022 -

Lexus of Concord responded

We expect our guests to receive communicative, timely service and I'm so sorry that we couldn't complete your repairs. It's hard to hear that we dropped the ball, and I would appreciate a moment of your time to discuss this matter directly so I can ensure a situation like this doesn't reoccur. Please consider reaching out when you have a moment. Thank you, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

March 02, 2022

Service department is excellent I’d drive 40 minutes to get to it and with all services I am not there any longer than an hour More

by NClark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill hammond
Report | Print
Mar 02, 2022 -

Lexus of Concord responded

Thank you for leaving Lexus of Concord a positive review! Our team is glad that we can make your drive worth it. Until next time!

February 28, 2022

The new service consultant Jeremy Bailey and the overall service at Lexus of concord has always been professional, courteous, and timely! I will keep coming back for the great service! Thank you all! More

by Shannon Williamson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bailey
Report | Print
Feb 28, 2022 -

Lexus of Concord responded

Shannon, thank you for taking the time to review us! We are so glad to hear that Jeremy delivered such a successful and straightforward service experience. Drive safely, and we hope to see you back again at Lexus of Concord!

February 24, 2022

Bill Hammond is my service advisor and as always he got me in and explained the work required for my GS350FS. He is very transparent, knowledgeable and courteous as well. If you’re looking for a keeper ve More

by m2mcmjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Report | Print
Feb 25, 2022 -

Lexus of Concord responded

Thank you for taking the time to review us! We are so glad to hear that you are confident in Bill and the Lexus of Concord team to get the job done. Drive safely in your Lexus GS 350 F SPORT, and enjoy it! We hope to see you back again down the road!

February 24, 2022

Great service. ..Nathan is excellent...polite...efficient...friendly...awesome 1,2,3,4,5,6, More

by MTKmtkingrex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NATHAN
Report | Print
Feb 24, 2022 -

MTKmtkingrex responded

This is annoying! I filled out the response and now I have to verify it. Next time I may just pass. M King

Feb 25, 2022 -

Lexus of Concord responded

Thank you for taking the time to review us. We value customer feedback, and it means a lot to hear that you had a successful experience working with us. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

February 18, 2022

Nathan is great! They better keep him at this Lexus dealership - true professional!! He had me in and out of there in no time. More

by meechi777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Feb 18, 2022 -

Lexus of Concord responded

We're delighted Nathan was able to provide a five-star experience for you. He will be happy to hear how much you appreciated working with him. Drive safely and thanks for choosing Lexus of Concord!

February 16, 2022

Polite Efficient Knowledgeable I think I said everything I wanted to say don’t you agree? More

by m_daddabbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bailey
Report | Print
Feb 17, 2022 -

Lexus of Concord responded

Thank you for taking the time to share! We are so glad to hear that you enjoyed your experience working with the Lexus of Concord team. Drive safely, and we hope to earn your business again down the road!

February 11, 2022

Service advisors communicated well, loaner given when part was not immediately available, all personnel polite. More

by Gardenia
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita, Jeff Johnson
Report | Print
Feb 14, 2022 -

Lexus of Concord responded

Thank you for trusting the Lexus of Concord team to keep your vehicle running smoothly. We appreciate your patience and are glad that we were communicative. If we can do anything else for you, let us know.

February 09, 2022

Allied on Monday and scheduled appointment for this Allied on Monday and scheduled appointment for this Wednesday and the person scheduled me for Wednesday the 16. More

by steph5goins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter,
Report | Print
Feb 15, 2022 -

Lexus of Concord responded

Thank you for choosing Lexus of Concord. We're sorry to hear about the mix-up with the dates, and I apologize for any inconvenience this caused. Please get in touch with me l if there's anything else we can do for you. Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

February 07, 2022

Nate from service is THE BEST!!! The only reason I get my Lexus serviced here. More

by Danielgordon2513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Feb 07, 2022 -

Lexus of Concord responded

Daniel, thank you for the great review! We are so glad to hear that Nate delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Concord!

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