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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews
Call Service Center (800) 745-6957

379 Reviews of Lexus of Concord - Service Center

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April 08, 2022

Norma Gonzalez acted in a professional manner in communication and paperwork, and I rate her 5 stars. The car loaner was kind but failed to advise me of a charge of $ 50 from Clutch Technologies dur More

by emirabell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma Gonzalez
Report | Print
Apr 09, 2022 -

Lexus of Concord responded

Thank you for giving a shoutout to Norma! I am glad that her professionalism stood out to you, but I do apologize for any mix-up with your loaner and the charges. Thank you for sharing this feedback with me, as we'll be sure to improve our communication moving forward. If you have any ongoing concerns, please feel free to reach out. Thank you, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

April 06, 2022

Quality of service, amazing customer service and awesome communications. This is what I expect from Lexus and guess what, I leave every time wowed by the extra miles this dealership takes to ensure customer More

by zaina_streeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
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Apr 06, 2022 -

Lexus of Concord responded

This is the type of feedback we adore seeing! Thank you for taking a moment to let others know how much you enjoyed your recent service experience with Nathan and the Lexus of Concord team. It makes our day knowing we did a great job making sure you went home happy. Take care!

March 31, 2022

Was not asked if I had any coupons and I forgot to use the one I had on my phone. I get the coupons all the time, so I'm not happy about that. Could've had 15 percent off. More

by Sairafl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma gonzalez
Report | Print
Mar 31, 2022 -

Lexus of Concord responded

Thank you for reaching out. I apologize that our team didn't ask if you had any coupons. We want the best for our guests so I will share your feedback with the right people. Please let me know if there is anything further that I can do to assist you. Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

March 30, 2022

The young man who checked the car in was friendly and courteous; the service advisor Bill is always professional and courteous. More

by Starr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill and another gentleman
Report | Print
Mar 30, 2022 -

Lexus of Concord responded

Thank you very much for taking the time to give the Lexus of Concord team your kudos! We're happy to hear Bill and the rest of the staff were able to assist you so seamlessly. Take care!

March 17, 2022

Mr. Hammond made shuttle arrangements and I was in and out of the dealer quickly. Their Customer service is excellent as always. More

by Gisselle Gutierrez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Bill Hammond
Report | Print
Mar 17, 2022 -

Lexus of Concord responded

Hi Gisselle - Thanks for the five stars! We are pleased to hear that Mr. Hammond was accommodating and ensured you could easily get to and from Lexus of Concord. Have a lovely rest of your day, and we'll see you back soon!

March 17, 2022

Great service. I was out of there within the expected time frame that I was told. More

by Noel_surio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 17, 2022 -

Lexus of Concord responded

Thank you, Noel, for stopping in for service at Lexus of Concord! We are grateful for your five-star review. See you next time!

March 15, 2022

Excelent. . and close by where I live.. and they very friendly. Very happy with the service… More

by silverio_83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Mar 16, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you are confident in the Lexus of Concord team to get the job done. Drive safely, and we hope to see you back!

March 12, 2022

Good Job! I Will Be Dealing With In The Future. Have A FANTASTIC Day!✌Right On! More

by TSM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Mar 12, 2022 -

Lexus of Concord responded

Thank you so much! We will see you next time!

March 10, 2022

My service visit was fast and efficient. The people were very friendly. No surprises which is always a good thing More

by Bob
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Mar 11, 2022 -

Lexus of Concord responded

Efficient, quick, and surprise-free is the way we want the service experience to go, Bob! Thank you for the fantastic feedback and for doing business here at Lexus of Concord - we hope to see you again!

March 09, 2022

Should be able to clean battery build up without a charge if schedule maintenance is free More

by Josephoba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Mar 16, 2022 -

Lexus of Concord responded

Joseph, I'm sorry you're unhappy with the pricing of our services. We do our best to provide an excellent value, and it's disappointing you feel otherwise. I will make a note of your concern, but get in touch if you'd like to discuss it directly. I'd be glad to have a conversation. Best, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

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