Lexus of Concord - Service Center

Nick a service consultant is great to deal with, very straight forward on needed service and repairs. Recommend needed repairs and thing that can be deferred until the next service. straight forward on needed service and repairs. Recommend needed repairs and thing that can be deferred until the next service. More

Service was punctual and professional. Routine service except for replacement of windshield wipers. 20,000 mile service though only 9,000 miles on the car. Routine service except for replacement of windshield wipers. 20,000 mile service though only 9,000 miles on the car. More

Service always on point, straight forward and professional. You get a nice car was too professional. You get a nice car was too More

My service advisor 5 stars Part man and his manager were 5 stars Lounge was 5 stars My car after service was clean 5 stars were 5 stars Lounge was 5 stars My car after service was clean 5 stars More

This dealership is amazing very polite and always have your best interest at heart. Everyone is professional from the time you make your appointment check -in and satisfied. Thank you Lexus Concord! your best interest at heart. Everyone is professional from the time you make your appointment check -in and satisfied. Thank you Lexus Concord! More

Service Dept is pretty good, quick and very respectable employees, service adviser is also good employees, service adviser is also good More

I was able to get a schedule the same day, and the service was done on time. Friendly staff. service was done on time. Friendly staff. More

Staff was very friendly and pleasant. They made sure I was comfortable while waiting for my vehicle They made sure I was comfortable while waiting for my vehicle More

My experience with Lexus of Concord has been on the brief side compared to my experience with another local Lexus service center. Thus far I’ve been pleased with Lexus of Concord. This is not my first Lexus. side compared to my experience with another local Lexus service center. Thus far I’ve been pleased with Lexus of Concord. This is not my first Lexus. I am an 80+ year old female. It is important to me that I be able to trust whomever, I trust with my car, to not take advantage of my age, gender, or lack of automobile expertise. I had a negative experience with a previous service center that caused me to go elsewhere. Thus far, Lexus of Concord has been straight forward with me: I am impressed with their level of service, and courtesy as well as their integrity. I was talked into trusting (me and) my car, to Lexus of Concord by another customer; who has two Lexus’ currently being serviced by Lexus of Concord. Thus far I am pleased with their service and treatment of me. Bill Hammond greeted and remembered me when I returned to pick up my car this morning. That is extraordinary customer service and gives the customer “peace of mind”. From the greeter when I drove my car in yesterday to picking up my car today, I am impressed. The only reason I returned to Lexus Service, from my mechanic in San Ramon who took care of my previous Lexus after my prior Lexus experience, is because I couldn’t find transportation home from San Ramon. I appreciate knowing what is next “down the road”, in service from their paperwork and Mr. Hammond. I’m glad I gave Lexus of Concord a chance! I will return. Sincerely, Suzanne R Dore’ More

Excellent service and professional staff and knowledgeable about my vehicle model. Great place and friendly supportive people. A pleasure to do business with for the past 3 years! Thank You!!! knowledgeable about my vehicle model. Great place and friendly supportive people. A pleasure to do business with for the past 3 years! Thank You!!! More