Lexus of Concord

We were referred to Lexus Of Concord from our family who had bought their new car at Lexus Of Concord. We live about 45 minutes away from Concord but drove up to visit the dealer based on their excellent re had bought their new car at Lexus Of Concord. We live about 45 minutes away from Concord but drove up to visit the dealer based on their excellent reputation. We were greeted with a smile and felt like a welcomed guest. Our Salesman was courteous, responsive to our needs and offered us a very aggressive price. He introduced us to the Finance Manager & Sales Manager (who personally welcomed us to "the family"). He gave us a tour of the dealership and introduced us to the Service Manager along with showing us what to expect when we come to service our new ES350. We were so extremely happy with our buying experience at Lexus Of Concord, we look forward to servicing and our ownership with them as well! I would recommend 100% A+++ to the staff at Lexus Of Concord. It was well worth the extra drive to join the Lexus Of Concord "family"! Thank you all! We appreciate your complete dedication and the professional service we recieved! What they say is true.... Family does know best!! More

We bought a used car five months ago and have spent almost 5K in repairs. Needs new steering rack, brakes, all wheel drive doesn't work, SIM card went out, replace ball bearings. I would expect more f almost 5K in repairs. Needs new steering rack, brakes, all wheel drive doesn't work, SIM card went out, replace ball bearings. I would expect more from a reputable high end dealership. Cars that need this much work should be down sold. More

That's good advice at all times, but most importantly when dealing with the sales staff at Lexus of Concord. I went to Lexus of Concord to trade in my Toyota for a Lexus. I was very surprised at the in when dealing with the sales staff at Lexus of Concord. I went to Lexus of Concord to trade in my Toyota for a Lexus. I was very surprised at the initial offer which was about $6000 too high for the new car and $5000 too low for the trade in (based on what I ultimately got from a different dealership). I was able to negotiate the cost of the new car to a reasonable level, but couldn't get them to the right number on the trade-in value. As I still owed some money on the Toyota, I wanted to make sure that I wasn't coming out behind on the deal, so I kept telling them that the only way I would buy a car from them was if they gave me at least the amount I still owed on my Toyota. The difference was only $1000, so I thought we were close. They kept telling me that they couldn't go any higher on the trade-in value and that I would need to pay the $1000 difference between the trade-in value and the remainder owed on my loan as a down payment. When I said that I wasn't happy with the offer, the salesman just stared at me and told me that everything would be okay and not to worry about things. It felt as if he was trying to hypnotize me. When I started to thank him for his time and stand up, he told me in an almost annoyed tone to not be so hasty and to wait in his office while he talked to the sales manager. He came back quickly with a huge smile on his face and a printout that showed the $1000 down payment crossed out. So we shook hands and I went into the finance manager's office to sign the paperwork. I am very careful about signing anything, so I took a good deal of time going over every number. It was at this point that I noticed a $1000 charge on the contract that I didn't understand. When I asked about it, the finance manager told me that it was the difference between the trade-in value and what I owed on my Toyota. It turns out that they crossed out the $1000 on their printout, it didn't mean that they were increasing the value of my trade-in, but rather moving the $1000 down payment they wanted into my financing. At this point, I stood up, thanked the finance manager for his time, and began to leave. They made a huge fuss about having to give my Toyota back (I guess they had already begun to process it). Just before I pulled out of the lot, the salesman told me he would waive the $1000 altogether. I told him it was too late and I wouldn't be doing business with them. . .ever. In the end I got a much better deal with another Lexus dealer a bit farther away. They gave me a great deal on my wonderful new Lexus and I actually made a bit of money on my Toyota, which, by the way, the dealership still made over a grand on when they sold it 5 days later. Bottom line: Shop at your own risk at Lexus of Concord. More

THIS WAS A VERY BAD VISIT - SERVICE DEPT. PERSONEL ARE THIS WAS A VERY BAD VISIT - SERVICE DEPT. PERSONEL ARE VERY INCOMPETENT. WE'VE HAD TO GO BACK MANY TIMES FOR THE SAME PROBLEMS. WOULD ABSOLUTLY NE THIS WAS A VERY BAD VISIT - SERVICE DEPT. PERSONEL ARE VERY INCOMPETENT. WE'VE HAD TO GO BACK MANY TIMES FOR THE SAME PROBLEMS. WOULD ABSOLUTLY NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. IF YOU GIVE YOUR OPINION TO THESE SURVEYS - WATCH OUT BECAUSE , IF THEY ARE NOT GOOD , THEY TAKE YOU OUT OF THEIR DATABASE AND PUT YOUR VIN # UNDER SOMEONE ELSE , SO THEY DO NOT HAVE A BAD MARK TO THEIR COMPANY!!!! OF COURSE THEY WILL SAY IT WAS A MISTAKE BUT WE ALL KNOW IT TAKES A PERSON TO CHANGE SOMETHING IN A COMPUTER. I HAVE TALKED TO CUSTMER SERVICE MANY TIMES AND THEY NOTE MY COMPLAINTS, BUT THERE TOO YOU ONLY GET APOLOGIES FOR THE BAD EXPERIENCE - NO RESOLUTIONS!!!! I RECOMMEND PEOPLE STAY AWAY FROM THIS DEALERSHIP AND THE 2007 RX 350 . More

went to test drive new lexus and no sales person approached until about 15 minutes later, also they wanted to run my credit and do an application before taking a test drive, it was so unprofessional approached until about 15 minutes later, also they wanted to run my credit and do an application before taking a test drive, it was so unprofessional. The salesmen said he had been in this line of work for 15 years, he did not act like he knew the features of the vehicle, he was more concerned about my credit status instead of helping me find out what I would like to buy. More

Horrible! Horrible! Horrible! Dealership! By all means never take your car here to have a service. They will completely rake every single dollar outta you and tell you everything under the sun of whats w never take your car here to have a service. They will completely rake every single dollar outta you and tell you everything under the sun of whats wrong with your car even though it runs fine. More

Brought in the car to have a leaky battery replaced. The service order required cleaning-up the acid, replacing the lugs and battery bracket. A simple repair. When the car was returned the battery was repla service order required cleaning-up the acid, replacing the lugs and battery bracket. A simple repair. When the car was returned the battery was replaced. That's it. The service tag said the clamp and lugs were replaced and were billed. However, the lugs and clamp were not replaced. And no washing of the acid took place. The car was returned. The service writer appologized. They washed the acid from surface areas by hose-nothing to neutralize the acid. The clamp was replaced. In the end I was so disappointed I removed the battery, cleaned all the acid under and around the battery with baking soda. I completed this very normal, low skill, service properly. They will not work on my car again. More

Called into the dealership to test drive an SC430. When I returned from the drive, the salesman told me he had 'lost' my driver's license! Even worse, he more or less hassled me out of the dealership. I I returned from the drive, the salesman told me he had 'lost' my driver's license! Even worse, he more or less hassled me out of the dealership. I was so shocked at a 'luxry' marque salesperson behaving like this I went. Next day, no call to confirm the license was lost (even though he promised he would call to let me know). Day after that I called, and was told 'we are still looking for it'. Next day, again no call. Day after, I called to speak to the sales manager. He is turn called the salesman, and made him call me. The call I received was a tirade about me calling his manager, and that he was 'still looking, but I'll call you to let you know if we don't find it'. I got a new license from the DMV....and am still awaiting a call. Terrible dealership. More