Lexus of Concord

Excellent customer service I started out with Oakland Coliseum dealership for my car service and have always been happy there, and when I moved to Fremont I was skeptical of cha I started out with Oakland Coliseum dealership for my car service and have always been happy there, and when I moved to Fremont I was skeptical of changing my service location there, but they exceeded my expectations for over 4 years, nothing bad to say about that place. When I moved out to Concord 3 years ago, and started coming to the Concord dealership it was a huge disappointment, I was not happy working with my Technician Consultant for the longest time, and today I am finally assigned to Shane who is very helpful, kind and is knowledgeable..he got me in/out quick in a very timely manner. I hope Shane continues to be my Technician Consultant going forward. I do plan to buy another Lexus and will most likely be at Lexus Concord again if I can still work with Shane. More

Bryan, Services Consultant, is excellent. Professional, courteous and timely follow ups. The service center can get very busy but everyone is super positive and accommodating to get you in and out at a r courteous and timely follow ups. The service center can get very busy but everyone is super positive and accommodating to get you in and out at a reasonable time. More

Lexus leasing experience Good services with knowledgeable salesman to explain customers questions. Ali in accounting was a little rough pushing for cilajet. Jorge was patient Good services with knowledgeable salesman to explain customers questions. Ali in accounting was a little rough pushing for cilajet. Jorge was patient and very good in explaining our needs.The monthly payments for four years lease are much higher than we expected. There must have some hidden costs that we were not aware of. Why are we charged $3500. for maintenance in four years? First year maintenance should be free since it is under factory warranty. Rent charge was $5719. with high interest rate of 3.96% in four years. More

Shane was great to work with and most helpful. He made it a positive and professional overall service experience. LEXUS of Concord has been a great place to have my Lexus GX. serviced over the years. a positive and professional overall service experience. LEXUS of Concord has been a great place to have my Lexus GX. serviced over the years. More

Friendly, courteous , and helpful in getting the best deals! We went to look, and was given every opportunity to test drive several models. Eventually found the one with features we were looking for...no press We went to look, and was given every opportunity to test drive several models. Eventually found the one with features we were looking for...no pressure, no impatience, and came up with a great deal and a good trade in allowance. We love our RX and its features! Thank you Wes Harris and Basir for your service! More

Excellent service you can trust. Jeff and Norma are excellent at customer service. You can trust them and their team to get the job done on your vehicle when you are concerned that y Jeff and Norma are excellent at customer service. You can trust them and their team to get the job done on your vehicle when you are concerned that your car may be unsafe. They not only fix your car, they wash it as well prior to pick up. The loaner cars really are helpful. Thanks for being a great team. More

Great Sales and Finacial Service Mo ( sales) handled our special order GS 350 AWD sale and delivery seamlessly and smoothly. Alih managed the financial portion professionally and effi Mo ( sales) handled our special order GS 350 AWD sale and delivery seamlessly and smoothly. Alih managed the financial portion professionally and efficiently. Dulce did a great job of showing us how to use all of the great features too. More

Survey Representatives and employees are Professional. Office is comfortable with drinks and snakes for customers who would like to wait there. And very g Representatives and employees are Professional. Office is comfortable with drinks and snakes for customers who would like to wait there. And very good services fir my car. More

Great Service I’ve been with this particular dealership almost 2 years. I’ve experienced only great and accommodating service. Very comfortable waiting area as we I’ve been with this particular dealership almost 2 years. I’ve experienced only great and accommodating service. Very comfortable waiting area as well, too More

Great Customer Service Experience My 2015 RX350 would not start so I had to have it towed to the nearest dealership, which turned out to be Lexus of Concord. From my initial call to th My 2015 RX350 would not start so I had to have it towed to the nearest dealership, which turned out to be Lexus of Concord. From my initial call to the Customer Service desk, to the service agent who managed the repair, to person who helped arrange for the free courtesy vehicle loaner car, to the moment I drove off the lot with my fully repaired vehicle, I have to say it was an outstanding experience. I do not normally have my cars serviced in Concord but based on this experience I may have to reconsider that position. It was excellent. More