Lexus of Concord

Excellent Service I purchased my vehicle in 2012 and have taken it to this dealership ever since. I’m always pleased with the work performed by the mechanics, but most I purchased my vehicle in 2012 and have taken it to this dealership ever since. I’m always pleased with the work performed by the mechanics, but most impressed with personnel working the service desk. Mr. Brian Passmore is always courteous, responsive to my needs, and always leaves me feeling like a valued customer. Brian ensures each of my visits is a pleasant experience, and takes professionalism to a whole new level. More

Dealership is run very efficiently and to my surprise today my service man and old friend Bill Hammond was back. Bill epitomizes the best in customer service. I am so happy Bill is back!!! today my service man and old friend Bill Hammond was back. Bill epitomizes the best in customer service. I am so happy Bill is back!!! More

Went in to have back left tail light replaced. It was ordered yesterday but did not arrive. Brian P. set up appt. Positive Experience! Gave me paper work for Police if Stopped! Also will take off 2 Toll ordered yesterday but did not arrive. Brian P. set up appt. Positive Experience! Gave me paper work for Police if Stopped! Also will take off 2 Toll charges on final bill. More

Lexus service department has always delivered my car in top shape. It’s always met my expectations . From the time I check in for my appointment to the time I leave is always pleasant. Walter the shuttle d top shape. It’s always met my expectations . From the time I check in for my appointment to the time I leave is always pleasant. Walter the shuttle driver is a gem! More

Lexus of Concord Service and Brian Passmore always do a professional and efficient job. They always offer excellent service and are the best I have experienced. professional and efficient job. They always offer excellent service and are the best I have experienced. More

They really worked with us to help us get great car at a fair price. It is also nice to work someone who Knows their Ptoduct. fair price. It is also nice to work someone who Knows their Ptoduct. More

Brian Passmore is the best service specialist .He made sure I didn’t have a nail in my tire.He checked and said it did and had it fixed ASAP so I could be on my way to work.He made sure I was safe and hap sure I didn’t have a nail in my tire.He checked and said it did and had it fixed ASAP so I could be on my way to work.He made sure I was safe and happy Brian is definitely an asset to the Lexus team More

My car has been serviced in several states. However, because of my service advisor Phil, this was the best experience I've ever had at a Lexus dealer or otherwise. He was courteous, professional, and mo because of my service advisor Phil, this was the best experience I've ever had at a Lexus dealer or otherwise. He was courteous, professional, and most important, knowledgeable. We even laughed about other things non related. The amenities were a little below average of what I've experienced, but not bad. Overall pleasant experience. More

Everything went extremely professional!! Shane listened and understood my concerns upon arrival and explained in detail what work had be done. Very nice young man! and understood my concerns upon arrival and explained in detail what work had be done. Very nice young man! More

Gave me good information and estimates for the service I needed. Had a loaner car available for me to use. Finished in a timely manner. needed. Had a loaner car available for me to use. Finished in a timely manner. More