Lexus of Concord

Very Satisfied with the process From the initial communication by email to the final agreemnt on the sale, things went smoothly, with friendly interaction with the sales person and t From the initial communication by email to the final agreemnt on the sale, things went smoothly, with friendly interaction with the sales person and the group manager. More

Excellent purchase experience but only one car key delivered It is inappropriate for a dealer of this caliber to sell a car with only one key. I was not notified in advance that this would be the case. It is inappropriate for a dealer of this caliber to sell a car with only one key. I was not notified in advance that this would be the case. More

Excellent Service as Always As always, excellent service, on time and complete. Very professional and very satisfied about the care and attention to detail in completing the serv As always, excellent service, on time and complete. Very professional and very satisfied about the care and attention to detail in completing the service of my new Lexus RX450h. More

Very easy to do business with Lexus of Concord. No Very easy to do business with Lexus of Concord. No pressure, no games just business. They put themselves in customer’s shoes and offer options that Very easy to do business with Lexus of Concord. No pressure, no games just business. They put themselves in customer’s shoes and offer options that are best for the customer. More

Very Good except- Did not receive a report on work done. Phone call on Enform issues but no report on brakes, tires and battery. Pickup and delivery went well. Still Did not receive a report on work done. Phone call on Enform issues but no report on brakes, tires and battery. Pickup and delivery went well. Still need to sync phone. Brian Passmore by phone. More

Phone Sync Help I drove in and DARREN was able to sync my Iphone to my Lexus almost immediately. He explained to me that he had to get rid of some numbers that were a I drove in and DARREN was able to sync my Iphone to my Lexus almost immediately. He explained to me that he had to get rid of some numbers that were already synced in and he did all of this work cheerfully. Thanks! More

Very smooth transaction and fantastic experience buying our vehicle from this dealer Lexus Concord. We highly felt exceptional customer service! We recommend Efrain & Farid! Thanks our vehicle from this dealer Lexus Concord. We highly felt exceptional customer service! We recommend Efrain & Farid! Thanks More

Did not even want to deal with the concern. They have much better service consultants. I wish I had a different one. I had better experience before. much better service consultants. I wish I had a different one. I had better experience before. More

It didn’t take me long to wait while they doing service to my Lexus RX 450H. As soon as I got there Brian help me out. He was very helpful. Thank you to my Lexus RX 450H. As soon as I got there Brian help me out. He was very helpful. Thank you More

Ripped Off$1800 to replace 6 spark plugs and 6 coil Ripped Off $1800 to replace 6 spark plugs and 6 coil packs. Three front plugs and coil packs could not have taken more than 15 minutes. Back thr Ripped Off $1800 to replace 6 spark plugs and 6 coil packs. Three front plugs and coil packs could not have taken more than 15 minutes. Back three, maybe 1 hour. Service advisor just gave rote justification. Uncaring. Were all locked down, unemployed, with limited or no income while all of the Lexus TV ads are trying to convince us their a people/customer focused company. I will never buy another Lexus or take any vehicle to Concord Lexus Under any circumstances. More