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Lexus of Concord
Concord, CA
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
July 02, 2020
Excellent service from Bill as always. Dropped car and had a loaner within a few minutes. Pick up just as smooth. Always happy with the Service Dept! had a loaner within a few minutes. Pick up just as smooth. Always happy with the Service Dept! More
by Tasha
Employees Worked With
Bill
July 01, 2020
Basir, Eric, Moe and the Lexus team of Concord couldn’t have made our experience with purchasing our first Lexus a smooth and easy process! The staff was very professional from start to finish. They knew e have made our experience with purchasing our first Lexus a smooth and easy process! The staff was very professional from start to finish. They knew exactly what we wanted and how to make us happy. Thank you so much for an excellent experience, team Lexus of Concord! More
by Michelle
Employees Worked With
Basir, Eric and Moe
July 01, 2020
The service they performed was done well and within the promised time frame. However, the job was incomplete as they did not have the part needed for a recall, which I had noted to them when I made my appo promised time frame. However, the job was incomplete as they did not have the part needed for a recall, which I had noted to them when I made my appointment about a week ago. I can't blame Norma since it was not until I sat down that we discovered that the part was not available despite my requesting the recall service. More
by ssaftler
Employees Worked With
Norma Gonzalez
June 30, 2020
Great Finance Manager. Sale Manager (Rob) was great to work with. However, 5 hours to complete the purchase of a vehicle is excessive!! Also, some of the staff was very rude(wish I had their names). No on work with. However, 5 hours to complete the purchase of a vehicle is excessive!! Also, some of the staff was very rude(wish I had their names). No one at the front desk so we stood around being ignored for at least 10 minutes! More
by barb8542
Employees Worked With
Rob
June 29, 2020
Efran and Basir are the baddest in town. They hooked it up big. Seriously, some great guys. Felt like I was dealing with a friend all along. No push over sales, just an honest carcpurchase experience. up big. Seriously, some great guys. Felt like I was dealing with a friend all along. No push over sales, just an honest carcpurchase experience. More
by Ahmadimohammad518
Employees Worked With
Basir and Efran
June 26, 2020
Service rep. Bill Hammond did an excellent job in taking care of the items that we needed attention. We did not know that the car needed 10,000 mile service and at no charge. care of the items that we needed attention. We did not know that the car needed 10,000 mile service and at no charge. More
by larry_jacob
Employees Worked With
Bill Hammond
June 02, 2020
Going the Extra Mile! It is challenging during these difficult times to find something that works in an easy way. A big thank to all those of Lexus of Concord for making t It is challenging during these difficult times to find something that works in an easy way. A big thank to all those of Lexus of Concord for making that happen by helping me lease a new Lexus 350 RX. I got exactly what I wanted in a short period of time in a safe, healthy way. Thank you for going the extra mile! More
by Happy Customer
Employees Worked With
Moe Bayat, Bryan Llamas, Ali Heydari, Ali Hazari
June 02, 2020
Car was overdue for service. Service done and inspection showed one damaged tire and others needed replacement. Tires replaced and windshield washer fluid tank replaced after apparent rodent damage. Car ret showed one damaged tire and others needed replacement. Tires replaced and windshield washer fluid tank replaced after apparent rodent damage. Car returned. Bill kept me fully informed More
by Earl.sawyer
Employees Worked With
Bill
June 02, 2020
Very Satisfied with the process From the initial communication by email to the final agreemnt on the sale, things went smoothly, with friendly interaction with the sales person and t From the initial communication by email to the final agreemnt on the sale, things went smoothly, with friendly interaction with the sales person and the group manager. More
by fmakdisi
Employees Worked With
Farid Khugyani (Sales Consultant), and Erix da Silva (Business Development Manager)
May 29, 2020
Excellent purchase experience but only one car key delivered It is inappropriate for a dealer of this caliber to sell a car with only one key. I was not notified in advance that this would be the case. It is inappropriate for a dealer of this caliber to sell a car with only one key. I was not notified in advance that this would be the case. More
by baddon1
Employees Worked With
Kenny, Efrain, Tim
