Lexus of Concord

Staff are very courteous , helpful and the place is COVID safe , they follow the health ordinances . And they update you with what your car needs safe , they follow the health ordinances . And they update you with what your car needs More

The dealership had the car ready to go when we arrived. Agent was very helpful in explaining car operation. Purchase took about 1 hour. Pleased Agent was very helpful in explaining car operation. Purchase took about 1 hour. Pleased More

Excellent serviceGratitude for the experience Would Excellent service Gratitude for the experience Would recommend to anyone who had or intends to buy a Lexus. Will always drive to seek their serv Excellent service Gratitude for the experience Would recommend to anyone who had or intends to buy a Lexus. Will always drive to seek their service More

Excellent experience w/ Nathan. Timely check-in, courtesy shuttle service and Nathan's explanation and advise were all exceptional. Only suggestion - at times its difficult to get thru to the general service shuttle service and Nathan's explanation and advise were all exceptional. Only suggestion - at times its difficult to get thru to the general service telephone number - often being sent into voicemail. This does, unfortunately impact perception of service. More

Very pleased with our experience in buying our 4th Lexus. The salesman and the finance department explained everything to our complete satisfaction. Thank you Rich & Kathy Williams The salesman and the finance department explained everything to our complete satisfaction. Thank you Rich & Kathy Williams More

Routine maintenance ended with having to have car towed back to dealer for dealer created problem. 30 miles tow. No vehicle for 2 days. Late back to dealer for dealer created problem. 30 miles tow. No vehicle for 2 days. Late More

Emily is wonderful to work with, only reason I come for service.my time spent was within my expectations . Service cost was value rated forme. service.my time spent was within my expectations . Service cost was value rated forme. More

Excellent service from Emily. And top score for Wesley in Sales. I’ve purchased my third Lexus from Concord and the professionalism of their staff is why! Sales. I’ve purchased my third Lexus from Concord and the professionalism of their staff is why! More

Lexus of concord LIED to me when I purchased my used car. They told me they would give me new tires back in Sept 2019, but found out in October 2020 that they actually did NOT install new tires. In the end t They told me they would give me new tires back in Sept 2019, but found out in October 2020 that they actually did NOT install new tires. In the end they did the right thing and installed 4 new tires. More

Since 2016 when I first visited Lexus of Concord, they have always taken very good care of my car and kept me well informed. The issue was explained well and addressed. The work was even completed a lit have always taken very good care of my car and kept me well informed. The issue was explained well and addressed. The work was even completed a little early. I will certainly continue to get my car serviced there and recommend it to others as it was to me. More