Back

Lexus of Concord

Concord, CA

4.8
571 Reviews

2101 Market St

Concord, CA

94520

Directions

By Type

Showing 571 reviews

January 24, 2021

Westley Harris and staff provided friendly and patient customer service. They were very responsive to my concern and questions. The store environment was professional, pleasant and clean. More

by lb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Welsey Harris
Jan 25, 2021 -

Lexus of Concord responded

Thank you so much for shopping at Lexus Of Concord! We love to hear that you received excellent service from our team and we appreciate this feedback about our facilities as well. Enjoy your new vehicle!

January 20, 2021

Mr Brian pass more did a great job and great service he is a great friend and he service I’m so happy we have him More

by Mohammad a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian passmore
Jan 21, 2021 -

Lexus of Concord responded

Mohammad - We love to hear that you can depend on Brian to keep your vehicle running smoothly and safely. Thank you very much for being part of the Lexus Of Concord family!

January 17, 2021

Randi Johnson was exceptional & walked us through buying vs. leasing with Costco Member pricing. I ended up leasing again & my monthly payments are less than I’ve been paying for my 2017 Lexus! Randi is More

by dianebeere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RANDI Johnson
Jan 19, 2021 -

Lexus of Concord responded

Diane - Thank you for the kind review! We appreciate your business and are happy to hear that you had such an exceptional purchase experience working with Randi. With that said, I would like to apologize for any frustration during the financing process. We want our customers to get the most out of their vehicles, but it is never our intention to inconvenience them. Congratulations on your new vehicle, and if there is anything more I can do to assist you, please do not hesitate to give me a call. Best, Ali Hezaveh - Customer Relations Manager - 925-808-4128

Jan 19, 2021 -

dianebeere responded

When can I expect my Costco coupon? Diane Beere

Feb 03, 2021 -

Lexus of Concord responded

Diane - Typically Costco sends these out within 30 days. Please let us know if you have any further questions. Thank you.

January 12, 2021

They sold me a lemon with so far over 10 recalls for safety. People in the dealership Advise me I need an attorney to replace the car More

by Bobpucc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Blow
Jan 18, 2021 -

Lexus of Concord responded

It's very concerning to see this feedback and I'm sorry to hear that you've been experiencing issues with your vehicle. I'm not familiar with this situation, so I think it would be best if we discussed this together. Would you please call me at your earliest convenience? Thank you, Ali Hezaveh - Customer Relations Manager - 925-808-4128

January 02, 2021

Great customer Service, very profesional, nice and clean dealership, we Will recommend people to look at It, oye experiences for bien the fiesta Time at Concord was satisfactory. More

by simonazo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadir Jirmanos
Jan 05, 2021 -

Lexus of Concord responded

It means so much that our Lexus Of Concord team earned your recommendation! Thank you very much for your business. We hope that your new vehicle is treating you well.

December 31, 2020

Brian is great and the reason I still have a Lexus. He is kind and someone I feel like I can trust and have trusted for years. More

by kamela.peart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian passmore
Jan 04, 2021 -

Lexus of Concord responded

We are grateful for your years of business and kind words about Brian. Thank you for choosing Lexus Of Concord and sharing your feedback, Kamela!

December 31, 2020

Working with Lexus of Concord And Mark Nguyen was exceptional in every respect. The transaction and negotiations leading up to the purchase were professional andI was treated fairly throughout the pr More

by dpfeiffer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Nguyen
Dec 31, 2020 -

Lexus of Concord responded

We couldn't wish for a better review, thank you! We will make sure Mark knows that his work was appreciated. It is wonderful to hear that your purchase was so positive, and we look forward to working with you again! - Lexus Of Concord Team

December 29, 2020

I couldn’t have been happier with today’s service at Lexus of Concord. I was met as soon as I arrived, my representative Nathan quickly explained what needed to be done and my car was completed a half h More

by Max_mason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Dec 29, 2020 -

Lexus of Concord responded

Max - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Nathan delivered such a seamless service experience. Drive safely, and we hope to work with you again at Lexus Of Concord!

December 29, 2020

Very good service. Nathan explained what was done, and what would occur with the 60,000 service. Car looked like new when the sanitation was finished. All service people were friendly and helpful - as a More

by vjmjmm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita and Walter
Dec 29, 2020 -

Lexus of Concord responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus Of Concord, and we will be sure to let Nathan know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 23, 2020

Excellent service, finished hours early, excellent overall. Jeff Johnson is our service advisor, very attentive and thorough, overall a very positive experience. Would highly recommend. More

by bradkearns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Dec 24, 2020 -

Lexus of Concord responded

Brad, thank you for taking the time to share your excellent service experience with Jeff! Your business and feedback mean a lot to us here at Lexus Of Concord, and we appreciate your recommendation of our team. Happy holidays!

...
38
...