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Lexus of Concord
Concord, CA
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 568 reviews
December 19, 2024
My service rep was Jeff. Excellent job! Fast in & out. Very professional and extremely courteous. Have all my service performed at Lexus Concord. Excellent job! Fast in & out. Very professional and extremely courteous. Have all my service performed at Lexus Concord. More
by Steve
Employees Worked With
Jeff
December 04, 2024
I enjoy taking my vehicles to Lexus of Concord and working with Service Advisor Nick Carvalho. The 10,000 mile service schedule was performed and the vehicle was finished in a hour and a half. That working with Service Advisor Nick Carvalho. The 10,000 mile service schedule was performed and the vehicle was finished in a hour and a half. That’s quick. I will be returning to Lexus of Concord for my next service. I have been a customer since 2004. More
by davrado
Employees Worked With
Nick Carvalho
December 04, 2024
Poorly ran dealership with the unfriendly staff some bordering on incompetent. I went in for a service and was looking to get details on their new line up of new cars and sales people would not even ma bordering on incompetent. I went in for a service and was looking to get details on their new line up of new cars and sales people would not even maintain eye contact or say hello. Is this the sales of the future? My car was serviced and mechanic ended up leaving huge Phillips screw driver under the hood. I’m glad I checked otherwise could have caused damage. Also they want me to pay almost $300 to diagnosis a mystery leak they have no idea where it’s coming from. Also nothing on my garage floor. No thank you! More
by Arash
Employees Worked With
Norma
November 09, 2024
Took the time to listen to our needs. Was patient with our endless questions and helped us to get to the point where a decision could be made. There was no pressure to make a quick deci Was patient with our endless questions and helped us to get to the point where a decision could be made. There was no pressure to make a quick decision. I would recommend our sales person, Wes Harris, More
by Janet
Employees Worked With
Wes Harris Basir Khan
October 24, 2024
The service department at Concord Lexus continues to provide top shelf service. Service advisor Bill Hammond is the reason I keep bringing our vehicles there, and our last 5 vehicles have been Lexus bra provide top shelf service. Service advisor Bill Hammond is the reason I keep bringing our vehicles there, and our last 5 vehicles have been Lexus brand. More
by Yobudah
Employees Worked With
Bill Hammond
October 22, 2024
I am highly disappointed in the quality of work and treatment of my Vehicle and even more disappointed in my service representative. And have no satisfaction or piece of mind of the work that was done treatment of my Vehicle and even more disappointed in my service representative. And have no satisfaction or piece of mind of the work that was done on my vehicle. More
by elizabethritchey32
Employees Worked With
Tony and service manager
September 24, 2024
The service department at Lexus of Concord is first rate. I enjoy working with service advisor Nick Carvalho. He's friendly and knowledgeable. The service visit always goes smoothly. I enjoy working with service advisor Nick Carvalho. He's friendly and knowledgeable. The service visit always goes smoothly. More
by davrado
Employees Worked With
Nick Carvalho
