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Lexus of Colorado Springs

Colorado Springs, CO

4.7
355 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 355 reviews

June 17, 2021

Very professional and comprehensive service. I can always trust their technicians. Ryan, my Service Dept Rep was outstanding and easy to work with. He contacted me three times to keeping me informed on the s More

by russnkathie276
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 18, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Colorado Springs, and we will certainly let Ryan know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

June 15, 2021

For my 5000 miles check up they had a loaner available without my asking. That was pretty great. Then all was well with my car and they were very prompt in telling me that it was done and I could come p More

by Rwtaurus16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Boozer
Jun 16, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Colorado Springs, and we will certainly let Eric know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 13, 2021

We’ve dealt with a couple other Lexus dealerships in the past and have been very impressed with the service and professionalism. Unfortunately, this dealership was lacking in that and felt like any other us More

by Ryan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jun 14, 2021 -

Lexus of Colorado Springs responded

Ryan, I am sorry that we fell short of our high expectations during your visit. We want the best for our guests and it is disappointing that you didn't have a five-star experience with our team. If you would be willing to discuss the details with me, I would appreciate the opportunity to improve for the future. Please don't hesitate to give me a call so we can discuss this together. Thank you, Carrie Mertens - Used Car Manager - 719.667.2216

Jun 14, 2021 -

Ryan responded

Thank you for the reply Carrie. We made an appointment to purchase a CPO vehicle, and when we came in for the appointment, we had to wait almost two hours as a walk-in entered at the same time. When we asked the salesman about the benefits that come with a CPO car, we were told the finance manager would discuss those with us. When we finally got to talk to him, he did not clearly lay those out, but instead got very aggressive with trying to sell us additional coverage beyond what we were already getting.

June 01, 2021

Great service. All the time. Best service department I have dealt with over the 50 years l have been driving. Johnnie is the best service advisor in the place More

by agess737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill
Jun 02, 2021 -

Lexus of Colorado Springs responded

We couldn't have asked for a better review - thank you! We're over the moon to hear that we've been able to deliver the best-in-class service we strive for, and we appreciate you doing business with our team. Thank you and safe travels, from all of us here at Lexus of Colorado Springs!

May 28, 2021

Exceptional attention from everyone involved in my new RX350 purchase. I will refer friends and family to visit Lexus of Colorado Springs. I will return for my next purchase. Great job! Thanks More

by Happy Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2. Reuben Torres,Branden Charney, Tom Smith, Kim Zacharias
May 28, 2021 -

Lexus of Colorado Springs responded

We are thrilled that you left Lexus of Colorado Springs as a happy customer! Thank you for your business and your positive review of our team. We hope you continue to love your new Lexus RX 350!

May 28, 2021 -

Lexus of Colorado Springs responded

We are thrilled that you left Lexus of Colorado Springs as a happy customer! Thank you for your business and your positive review of our team. We hope you continue to love your new Lexus RX 350!

May 21, 2021

Johnny Murrill was our service advisor. His technical knowledge of automotive engineering is impressive, resulting in several service items that improved the driving safety of our vehicle. His customer s More

by Randall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill
May 24, 2021 -

Lexus of Colorado Springs responded

Randall - Thank you for the great review! Hearing that Johnny delivered such a knowledgeable and successful service experience made our day. Drive safely, and we will be sure to let him know how much you appreciate his help! - The Lexus of Colorado Springs team

May 20, 2021

As usual, the service is first class as well as the staff. You know the service will be exceptional and the staff knowledgeable and go out of their way to make your experience one fir which you WILL r More

by pberry49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Boozer
May 20, 2021 -

Lexus of Colorado Springs responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Lexus of Colorado Springs team. Drive safely, and we hope to see you again down the road!

May 19, 2021

Billy did a great job explaining everything to me and informing me that I should be replacing my tires. He provided me with a price. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
May 19, 2021 -

Lexus of Colorado Springs responded

Hi John! All of us at Lexus of Colorado Springs enjoy hearing that we deliver this level of service to our valued customers. We will be sure to let Billy know that you appreciated his help. Thank you for stopping in and we hope to see you next time. Have a great day!

May 07, 2021

My wife and I own a GX 460. The service department has been fantastic. Jonny Murrill is always willing to discuss any items that are on the "service checklist". He always welcomes us with a smile and his More

by usafa70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joni (sp?) *****, Jonny Murrill
May 07, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you both here at Lexus of Colorado Springs, and we will certainly let Jonny know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

May 06, 2021

Own two Lexus. Been doing biz w/ Lexus of CO Spgs for over two yrs. They’ve been excellent. Vehicles r fixed right and run right. More

by COflyer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill
May 07, 2021 -

Lexus of Colorado Springs responded

Thank you for reviewing Lexus of Colorado Springs! We are proud to have earned your loyalty and we look forward to working with you next time!

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