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Lexus of Colorado Springs

Colorado Springs, CO

4.7
355 Reviews

604 Auto Heights

Colorado Springs, CO

80905

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Showing 355 reviews

September 11, 2021

Billy was amazing, friendly, and professional, a great customer service experience! Was able to schedule the winter tires appointment and am looking forward in the next couple of years to buy my next cer More

by Carmen
Customer Service
Recommend Dealer
Yes
Employees Worked With
Billy
Sep 13, 2021 -

Lexus of Colorado Springs responded

Carmen, thank you for the great review! We are thrilled to hear that Billy went the extra mile to assist with your vehicle. Drive safely, and we are looking forward to seeing you back at Lexus of Colorado Springs!

August 31, 2021

Great service did what I ask at a reasonable price friendly service Dept They also gave me a loaner car. They also washed my car. More

by frankpod1524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert service dept, Bill Kaminski, Steve Burns, James Boyd, Jonny Murrill, Eric Boozer
Sep 01, 2021 -

Lexus of Colorado Springs responded

Frank, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Colorado Springs team. Drive safely, and we hope to see you back!

August 21, 2021

I bought a car from these idiots several months ago it took them over four months and getting attorneys in the state attorney general and the dealer board involved just to get them to do their job and est More

by ksmith35
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance db , Kim Zacharias, Ed Baur
Sep 15, 2021 -

Lexus of Colorado Springs responded

We're sincerely sorry to hear that your buying experience didn't go according to plan, and we apologize our team didn't leave a better impression on you. This is certainly never the outcome we want for our guests. I will discuss this feedback with the appropriate personnel so we can evaluate and improve our system moving forward, but if you'd like to discuss this directly, I also welcome you to give me a call. Customer satisfaction is extremely important to us. Best, Kimberley Zacharias - General Sales Manager - 719.667.2221

August 19, 2021

Appointment and scheduled service went very well. Two complaints however: 1. The service intake area is much too noisy. Service agents must talk over each other and customers must ask for things to be re More

by jpeaston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
Aug 19, 2021 -

Lexus of Colorado Springs responded

Thank you for your honest feedback. We're glad your service went well, we'll be sure to make a note of the concerns you've raised as we constantly look for ways to improve our guest experience. If there's anything else you'd like to share or discuss, don't hesitate to give me a call directly. We appreciate your business and hope to see you back at Lexus of Colorado Springs again down the road. Best, Jeff Alexander - Service Manager - 719.667.2241

August 17, 2021

Thorough, knowledgeable, professional. Got the correct problem identified with excellent troubleshooting and did not do unneccesary work. More

by MagnumAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Aug 18, 2021 -

Lexus of Colorado Springs responded

Thank you for coming to Lexus of Colorado Springs! We are thrilled to hear that our team could assist with these issues and get your vehicle running smoothly again. Have a wonderful day!

August 12, 2021

Great service. Completed the service an hour sooner than we expected. We really appreciated this since we are from out of town. Nice loaner car! More

by WM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill
Aug 13, 2021 -

Lexus of Colorado Springs responded

We are always more than happy to help you out! Thanks for supporting Lexus of Colorado Springs!

August 06, 2021

Excellent service Excellent communication. My car had to be towed to dealership at end of day. Parts ordered promptly loaner car provided. Smooth transaction .Rob Luger outstanding More

by ccbarbour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Luger
Aug 06, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Rob and the Lexus of Colorado Springs team. Drive safely, and we wish you many safe and happy miles!

August 05, 2021

Trebor was amazing! We were so glad we found exactly what we wanted with his help! More

by mendypeterson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trebor
Aug 06, 2021 -

Lexus of Colorado Springs responded

We're happy to hear Trebor was able to demonstrate our commitment to great service and provide a seamless car-buying experience. Thank you for choosing Lexus of Colorado Springs and we wish you many safe and happy miles!

July 28, 2021

Customer service was very polite,Especially Billy, he Customer service was very polite, Especially Billy, he was very happy to help, even early in the morning. He Kindly explained to me what issue I cur More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
Jul 28, 2021 -

Lexus of Colorado Springs responded

Grace - thanks for trusting Lexus of Colorado Springs to get the job done. We look forward to taking care of you next time!

July 15, 2021

Dealership was clean, service desks are a little too small for the work they do there. Billy was great! Car wash was broke so that was disappointing. More

by carsonandcassidy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy in the service department
Jul 15, 2021 -

Lexus of Colorado Springs responded

Thank you for taking the time to review us! We are grateful for your business and are thrilled to hear that you had such a successful time working with the Lexus of Colorado Springs team. We appreciate your understanding with regard to our carwash and will be sure to pass on the kind words to Billy!

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