Lexus of Chester Springs

Awesome experience! Beautiful people! This has to rank with one of the most pleasant purchase experiences we have ever had. Christina, Hayden, Mary Ann, Tom, and Jeremy were just marvelous This has to rank with one of the most pleasant purchase experiences we have ever had. Christina, Hayden, Mary Ann, Tom, and Jeremy were just marvelous. We are very happy with the way we were treated and most of all the deal we got. Happy Holidays to all of you! Sheik and Jenny More

My experience with Lexus of Chester Springs Recently purchased a new Lexus ES. I started out with on line questions and was then in contact with Christina. Did this for about three days (back Recently purchased a new Lexus ES. I started out with on line questions and was then in contact with Christina. Did this for about three days (back and forth) - because I lived 3 hours away from this dealership and wanted to have a lot established before I made the drive. Finally, the drive was made and I was put into the hands of Mary Ann. She was an automotive professional dealer if there ever was one. She new the answers to everything. Christina looked after my dog while Mary Ann taught us all about the ES and worked up all the details to my satisfaction. All my experiences with the Chester Springs dealership was positive and I would not hesitate to recommend them. More

New NX I traded an older Lexus, good deal received, but purchased primarily because of outstanding service on previous vehicle and recommendation combined wi I traded an older Lexus, good deal received, but purchased primarily because of outstanding service on previous vehicle and recommendation combined with a good price. More

Purchased new Lexus ES350 The reason I wanted to purchase a Lexus was to stay with the Toyota company. My wife and I have driven Toyota’s for over 30 years, thus wanted to step The reason I wanted to purchase a Lexus was to stay with the Toyota company. My wife and I have driven Toyota’s for over 30 years, thus wanted to step up in luxury but stay with Toyota. Initial contact at Lexus of Chester Springs was Christina Behm. Took all my information, started the search for what I wanted. I walked in the door, Christina was there and placed me in the capable hands of Joseph Malley. After repeated ES350 finds, one was found and shipped in from Ohio. Joseph fully explained all the automobiles details. I left with a new car, and a big smile on my face. I would “highly” recommend Lexus of Chester Springs as a first stop for a new Lexus. Bottom line, I received the treatment that I expected. George “Dave” Svetz More

Great Experience We had information emailed to us on vehicle comparison. Went to the dealership on a Friday night and the team stayed late to work the deal with us. We We had information emailed to us on vehicle comparison. Went to the dealership on a Friday night and the team stayed late to work the deal with us. We picked up Monday morning and the paperwork was ready for us to sign and take our new car home. Joe and Christina did a nice job supporting us with a new vehicle. More

Certified Wreck and Relationship Repaired Recently, I had an unfortunate experience when I visited Lexus of Chester Springs to test drive with intentions of purchasing a Lexus 450h. After writ Recently, I had an unfortunate experience when I visited Lexus of Chester Springs to test drive with intentions of purchasing a Lexus 450h. After writing my review detailing my experiencing I was contacted by Andrew Greim, General Sales Manager. Andrew sincerely apologized for the mishap on behalf of the dealership and gave an explanation of what occurred. Andrew offered to correct the situation and make things right to meet my original expectations to my satisfaction. Not only did he meet my expectations, but he exceeded them. He had the car repaired (at the dealerships expense), detailed, and delivered to me at over 140 miles one way. He sent two drivers (one for the return trip in the event I purchased the car), one of which was a technical expert on the operations of the car and its features. Both drivers, Jeremy and Keith, were pleasant and professional and easy to deal with. They took the time to go on an extensive test ride and patiently explained every feature the car has to offer including personally setting up our communications and Bluetooth devices. The spent over two hours with us to complete the transaction and ensure we were completely satisfied even though they were facing a 2 1/2 hour return trip. The 2013 Lexus 450h I purchased looked and drove like it came off the showroom floor. Without Andrew's intervention and professional salesmanship, I would still be searching for the right vehicle. Hats off to Lexus of Chester Springs for getting a second chance and doing the right thing. Thank you. More

Chester Springs: genuine people solving problems I have been with Lexus of Chester Springs for several years because the people are genuine and they have always accommodated my busy schedule. Recent I have been with Lexus of Chester Springs for several years because the people are genuine and they have always accommodated my busy schedule. Recently, I noticed a funny noise, but being 460 miles away from Chester Springs, PA. I opted to let the local Lexus dealership near my home town in Ohio diagnose Lexi (my car's name) to make sure it was nothing serious. LONG story short and not naming names, let's just say, it was a horrendous and time wasting experience. I initially took Lexi in and got her back 4 weeks and $3,400 later, with the problem not solved. After taking the car right back with the un-resolved issue, it took the dealership another week to re-evaluate my car and came back to me with a $12,000 quote telling me that I needed a new transmission and radiator! This came as a total shock since I have always kept up the maintenance at Chester Springs and Lexi happens to be an LS, the paragon model that Lexus produces . People that drive this car take pride in the performance and its sustainability. Since I thought it was premature to be talking transmissions, I reached out to Lexus customer satisfaction and spoke with Stephanie. She listened to my concerns, was punctual with her follow ups, and upon completing an investigation, she ended up shipping Lexi almost 500 miles so the experts at Lexus CS's could have a look. In less than 24 hours upon her arrival, I got a call from Steve Anderson, in service, informing me that it had been a misdiagnosis, and the $12,000 estimate that the first dealership had given me was not on point and that he would be in touch shortly after they perform a thorough scope. Within a few days Steve's team had found the issue with my car, and fixed it at the tune of $1,200, and had her ready & running perfectly! In a follow up call from Steph, I thanked her for refunding the dealerships initial error, for shipping Lexi to PA and back to Ohio after it was fixed, and expressed my appreciation for handling this matter so professionally. Everyone that know me, knows how much I ? my Lexi Lady, but when the time comes to buy my next car, Chester Springs will continue to get my business and my trust. Thank you again service team at Chester Springs! More

Always an A+ Experience I have been using Lexus of Chester Springs service department for three years. From Al who always greets you with a smile to Fred and Steve who are al I have been using Lexus of Chester Springs service department for three years. From Al who always greets you with a smile to Fred and Steve who are always great and professional and Steve Anderson, the Service Manager who can wow you with his knowledge, their honest professionalism is nothing short of spectacular. Love this dealership! More

Pleasant, no-pressure experience Worked with Josh Copeland and Steve Mathis to purchase our 2013 certified RX350, our 3rd RX over the years. Josh and Steve were extremely pleasant an Worked with Josh Copeland and Steve Mathis to purchase our 2013 certified RX350, our 3rd RX over the years. Josh and Steve were extremely pleasant and professional, while applying absolutely no pressure buy. Their title clerk, Ms Debbie Sam, was excellent in having the title and registration transferred to DE so that could we were able display a "permanent" license plate" in 1 week. And their technology guru, Jeremy Mitchell was about as patient a person he could be in explaining and demonstrating all the technological features of the car. He even came to our house in DE to provide the tutorial and stayed with us for almost 2 hours. Thus far, an outstanding 1st time experience with Lexus of Chester Springs. More