Lexus of Chester Springs

Great Experience We had information emailed to us on vehicle comparison. Went to the dealership on a Friday night and the team stayed late to work the deal with us. We We had information emailed to us on vehicle comparison. Went to the dealership on a Friday night and the team stayed late to work the deal with us. We picked up Monday morning and the paperwork was ready for us to sign and take our new car home. Joe and Christina did a nice job supporting us with a new vehicle. More

Certified Wreck and Relationship Repaired Recently, I had an unfortunate experience when I visited Lexus of Chester Springs to test drive with intentions of purchasing a Lexus 450h. After writ Recently, I had an unfortunate experience when I visited Lexus of Chester Springs to test drive with intentions of purchasing a Lexus 450h. After writing my review detailing my experiencing I was contacted by Andrew Greim, General Sales Manager. Andrew sincerely apologized for the mishap on behalf of the dealership and gave an explanation of what occurred. Andrew offered to correct the situation and make things right to meet my original expectations to my satisfaction. Not only did he meet my expectations, but he exceeded them. He had the car repaired (at the dealerships expense), detailed, and delivered to me at over 140 miles one way. He sent two drivers (one for the return trip in the event I purchased the car), one of which was a technical expert on the operations of the car and its features. Both drivers, Jeremy and Keith, were pleasant and professional and easy to deal with. They took the time to go on an extensive test ride and patiently explained every feature the car has to offer including personally setting up our communications and Bluetooth devices. The spent over two hours with us to complete the transaction and ensure we were completely satisfied even though they were facing a 2 1/2 hour return trip. The 2013 Lexus 450h I purchased looked and drove like it came off the showroom floor. Without Andrew's intervention and professional salesmanship, I would still be searching for the right vehicle. Hats off to Lexus of Chester Springs for getting a second chance and doing the right thing. Thank you. More

Chester Springs: genuine people solving problems I have been with Lexus of Chester Springs for several years because the people are genuine and they have always accommodated my busy schedule. Recent I have been with Lexus of Chester Springs for several years because the people are genuine and they have always accommodated my busy schedule. Recently, I noticed a funny noise, but being 460 miles away from Chester Springs, PA. I opted to let the local Lexus dealership near my home town in Ohio diagnose Lexi (my car's name) to make sure it was nothing serious. LONG story short and not naming names, let's just say, it was a horrendous and time wasting experience. I initially took Lexi in and got her back 4 weeks and $3,400 later, with the problem not solved. After taking the car right back with the un-resolved issue, it took the dealership another week to re-evaluate my car and came back to me with a $12,000 quote telling me that I needed a new transmission and radiator! This came as a total shock since I have always kept up the maintenance at Chester Springs and Lexi happens to be an LS, the paragon model that Lexus produces . People that drive this car take pride in the performance and its sustainability. Since I thought it was premature to be talking transmissions, I reached out to Lexus customer satisfaction and spoke with Stephanie. She listened to my concerns, was punctual with her follow ups, and upon completing an investigation, she ended up shipping Lexi almost 500 miles so the experts at Lexus CS's could have a look. In less than 24 hours upon her arrival, I got a call from Steve Anderson, in service, informing me that it had been a misdiagnosis, and the $12,000 estimate that the first dealership had given me was not on point and that he would be in touch shortly after they perform a thorough scope. Within a few days Steve's team had found the issue with my car, and fixed it at the tune of $1,200, and had her ready & running perfectly! In a follow up call from Steph, I thanked her for refunding the dealerships initial error, for shipping Lexi to PA and back to Ohio after it was fixed, and expressed my appreciation for handling this matter so professionally. Everyone that know me, knows how much I ? my Lexi Lady, but when the time comes to buy my next car, Chester Springs will continue to get my business and my trust. Thank you again service team at Chester Springs! More

Always an A+ Experience I have been using Lexus of Chester Springs service department for three years. From Al who always greets you with a smile to Fred and Steve who are al I have been using Lexus of Chester Springs service department for three years. From Al who always greets you with a smile to Fred and Steve who are always great and professional and Steve Anderson, the Service Manager who can wow you with his knowledge, their honest professionalism is nothing short of spectacular. Love this dealership! More

Pleasant, no-pressure experience Worked with Josh Copeland and Steve Mathis to purchase our 2013 certified RX350, our 3rd RX over the years. Josh and Steve were extremely pleasant an Worked with Josh Copeland and Steve Mathis to purchase our 2013 certified RX350, our 3rd RX over the years. Josh and Steve were extremely pleasant and professional, while applying absolutely no pressure buy. Their title clerk, Ms Debbie Sam, was excellent in having the title and registration transferred to DE so that could we were able display a "permanent" license plate" in 1 week. And their technology guru, Jeremy Mitchell was about as patient a person he could be in explaining and demonstrating all the technological features of the car. He even came to our house in DE to provide the tutorial and stayed with us for almost 2 hours. Thus far, an outstanding 1st time experience with Lexus of Chester Springs. More

Things happen but it works out in the end This is just my luck. I was told "your car has been secured" then the next day I find out it's a different one being delivered. It was a shock at fi This is just my luck. I was told "your car has been secured" then the next day I find out it's a different one being delivered. It was a shock at first, and didn't get the price I asked, but what do you do? The next day, the finance fee goes down 1% more. Ugh. If I didn't have bad luck, I'd have no luck. The car is beautiful, in fact it's too fancy, but I'll get used to it. hahaha. Great ride, comfortable and will serve it's purpose. Hearing how the management spent a day and a half running around trying to find a car for me is impressive! Things go on behind the scenes that you don't realize are happening just to make your experience a pleasant one. I do wish I had pushed for an answer when I asked about protection plans to consider at sale because I really would have liked to review them before signing for the car. That's my fault for not making sure all my emails were answered. More

Pleasant car buying experience This is the 2nd time I have purchased a car from this dealership. My original experience was good and that is what brought me in the 2nd time 6+ year This is the 2nd time I have purchased a car from this dealership. My original experience was good and that is what brought me in the 2nd time 6+ years later. My 2nd trip was just as pleasant as the first. I worked with Darian in internet sales to discuss what I was looking for. She sent me some information on the car I was interested in and later in the day I went in to test drive the car. When I arrived Darian introduced me to Scott Messmore, my sales adviser. We test drove the car, I liked it - he answered any questions I had and then we made a deal. It was a very smooth car buying experience. There is no "hard sell" even when you go into the little office to sign the paperwork, there was no additional pressure from Tom Martellacci to buy extended warranties etc. He let me know what was available I made a decision as whether I wanted to add anything and that was that. All in all we had everything wrapped up in a few hours, very smooth. Very friendly staff. I would certainly recommend and plan to return again when I am ready for my next new car. More

Informative, Professional and Interactive. This is the 2nd time we have purchased a vehicle from the dealership and have dealt with Amar Patal on both occasions. This is the best dealership tha This is the 2nd time we have purchased a vehicle from the dealership and have dealt with Amar Patal on both occasions. This is the best dealership that I have dealt with over the many years of buying cars. The experience was stress free, relaxing and extremely thorough. If all dealerships offered this level of quality service the stigma associated with the .automobile experience would be viewed in an entirely different manner. More

The BEST! Vince is fantastic! Honest, patient, professional, and I love my new RX F Sport! This dealership represents what all car dealerships should shrive for Vince is fantastic! Honest, patient, professional, and I love my new RX F Sport! This dealership represents what all car dealerships should shrive for. Jeremy was also very thorough explaining the cars technology to me at time of delivery. Thank you for making this experience as painless as possible. More