Lexus of Chester Springs

Overall, the purchase process for my vehicle was relatively pain free. Not terrible, not great. It was a fine experience, I was happy with my car and the price I paid, but two weeks later when I w relatively pain free. Not terrible, not great. It was a fine experience, I was happy with my car and the price I paid, but two weeks later when I went back for a minor repair issue (that we agreed to the day of the purchase) I was cornered by Collette, the sales rep, for the service scores I gave on the electronic survey that was sent to me. She said "I thought I made myself clear to you to give me all 5's, because the survey is a pass/fail". Once I explained that she was clear, but that she didn't DESERVE all 5's, she then said "Well, I lost my bonus because of you." No Sweetheart, you lost your bonus because of YOU! I could not believe this lack of professionalism from a Lexus dealer employee. I called and spoke to the Sales Manager Spence, and had a less then mediocre experience with him as well (When I asked for help on the repair, he said, and I'm quoting "Can I call you in a few days, I'm a little busy with month end close right now." When a week passed, I had to call him back to get help. He never gave me copies of paperwork I requested either.) I'm now dealing with the General Manager - so far so good, but I am skeptical. We'll see how this goes from here. Bottom line - don't deal with Collette or Spence at Chester Springs. More

We had an absolutely stress-free purchase experience at the dealership. It took us a few weeks before we made our final decision to purchase and never once did we feel pressured or bothered by any of the s the dealership. It took us a few weeks before we made our final decision to purchase and never once did we feel pressured or bothered by any of the staff at the dealership. Lexus even came to our house, picked up our two trade-in vehicles and left us a brand new Lexus to drive to the dealership when we were ready later that day. Every aspect of our purchase was amazing. We really cannot say enough about the staff, the experience, or the quality of our new vehicle. The staff at the dealership truly goes above and beyond what you would expect from a dealership. We can take (and have many times) our Lexus over to the dealership for a thorough cleaning through their car wash; at no cost! More

Working with Dan was a good experience the first time around which is why I returned to buy my second vehicle. Dan is a very good salesman--communicative and strong follow through. I would highly re around which is why I returned to buy my second vehicle. Dan is a very good salesman--communicative and strong follow through. I would highly recommend Lexus of Chester Springs. More

I walked in thinking on buying a es 350 because of the price and the space. I walled in and saw the rx 350 they told me that they are in a really high demand right now, so I new it was going to be higher price and the space. I walled in and saw the rx 350 they told me that they are in a really high demand right now, so I new it was going to be higher than I wanted but at the end they gave me a great price on it. My neighbor thought it would e cheaper to buy a Lexus in Delaware and we ended up buying the same car and, Lexus of chester springs gave me such a better deal. I used to drive a Mercedes e class and I payed just about the same price, I would never get anything other than a Lexus and I would only go to Lexus of Chester springs to get it. More

I decided to look at and drive a lexus because my mechanic highly recommended it. I really thought the lexus was going to be out of my price range but thought it would be fun to drive. From the momen mechanic highly recommended it. I really thought the lexus was going to be out of my price range but thought it would be fun to drive. From the moment i arrived ( around noon) until i left(around 6pm i was treated with respect and nothing was to much for Dan to make my shopping experience truly memorable. I test drove 2 cars and had MANY!!! questions all were answered. Dan worked very hard to get a price on a car which would be affordable for me even going as far as to include pin stripping on my car. I feel like a queen when driving my car but more importantly as i reflect on the people I met during this time from my salesman Dan to my pin stripping man Dave and others from Lexus of Chester Springs it makes me appreciate my car that much more. A simple thank you does not seem to be enough but I think they will know how awesome I think they are and how grateful I am. More

BE MINDFUL THAT YOUR VERBAL NEGOTIATION AGREEMENT MAY CHANGE WHEN YOU ARE READY TO SIGN YOUR PAPERS!! I agreed with the sales Rep (Mary Ann) on a price and APR financing (2.5% with Citadel Credit Unio CHANGE WHEN YOU ARE READY TO SIGN YOUR PAPERS!! I agreed with the sales Rep (Mary Ann) on a price and APR financing (2.5% with Citadel Credit Union) for a CT200h. To be fair, I went twice to the dealer and in both times I was very specific about the financing and I was promised I would get the 2.5%. So the negotiation went around the price of the new car and my trade in, as the financing was set (or so I was told). When it was time to do the paperwork, she came back from the corner office (sales manager, I guess) to tell me that what we agreed was not possible, because in order to get a $1,000 loyalty rebate accepted by the dealaer and reflected in the price (I have another Lexus) I had to finance with Lexus Financial, and with them the APR went up from 2.5% to 2.9%. I proposed to lower the price of the car, so I would pay the same amount per month, and she went to the corner office again. Once she came back, the story changed again, now the financing with Lexus went up to 4.9% (double of the initially agreed %) in order to get the loyalty rebate!!! At that point the deal was off from my side. I asked for the keys of my vehicle and left. Mary Ann was very apologetic and said it was her fault, because she did not know about financing, as she only sells cars for cash. Really? Negotiation Ethics seems to be non-existing at this dealer (their tactics fit perfectly in points 1 and 2 in this article in the section Unethical Dealer Negotiating Tactics: http://www.negotiation...) . So, I do not recommend you to buy a car at this dealer, and if you do, follow this advice: Once you have a deal, make sure you have it in some written form, and do not believe in the word of the sales rep, you will need to talk directly to the sales manager, because they seem to play this game quite often. More

I would not buy my cars from any other Lexus dealership!! Their professionalism, friendliness, and expertise about their cars is excellent! After I purchased my car I found that their customer service depar Their professionalism, friendliness, and expertise about their cars is excellent! After I purchased my car I found that their customer service department was just as great as the sales department. It has been a wonderful experience from the beginning. Anyone that is thinking of buying a Lexus should definitely go the the Chester Springs dealership and talk with them! More

Great Dealership. Plenty of Cars to View Inside and Outside. Good Location, only 1-2 Miles from Turnpike exit. Nice, Clean, Modern facility. Great Waiting area. Easy Parking. Salespeople couldn't b Outside. Good Location, only 1-2 Miles from Turnpike exit. Nice, Clean, Modern facility. Great Waiting area. Easy Parking. Salespeople couldn't be friendlier. No Pressure. Got Fantastic Price. I've owned Many Lexuses and they are the Best. Took 1 Day to find my exact Car and Color. Financing was another positive, great rates. Service was excellent also, done on time, prices were fair. Car was clean and washed. I truly enjoy taking my car into service. I used to dread it years ago, like going to the Dentist. I would drive an hour to see cars, and buy from this Dealership. More

Fabulous Dealership on many open acres, allow you to view all makes and models easily. Super showroom also. Never any pressure. Will always find you the perfect car, even if it's not on lot. I am very pa all makes and models easily. Super showroom also. Never any pressure. Will always find you the perfect car, even if it's not on lot. I am very particular with color inside and out. Great waiting area allows for working on Computer or watching TV. They Provide snacks and beverages while waiting. Clean and friendly environment. Will wash my car anytime I stop in. Car is always done on time and is cleaner than when I brought it in. I've bought about 8 cars from this Dealership. Right now I drive the GX, my wife the RX and my son the IS. We are a 3 Lexus family. And I've sent about 10 other buyers to this Dealership and they are all very happy with the cars and Dealer. More

I had planned to purchase either a Toyota Rav-4 or Honda CRV. However, I was with my husband at the Chester Springs Dealership to pick up his Lexus which was being serviced. I wandered into the dealership CRV. However, I was with my husband at the Chester Springs Dealership to pick up his Lexus which was being serviced. I wandered into the dealership showroom, where I saw a beautiful Brandywine Rx 350. Terry Adelman and Spencer Phillips introduced themselves to me and explained that the car that caught my eye was a “certified pre-owned” Lexus. After spending 15 minutes or so with Terry, I was sure this was my car. In general, I found Terry to be very knowledgeable and more importantly, a very good listener. He listened to what I was saying pertaining to my concerns about premium gasoline, desire for a luxury car yet worried about the price tag….and allowed me to make my own decision while providing helpful guidance. This type of customer service continued throughout my purchasing experience. In general, what I experienced was a luxury car dealership MINUS the haughty, pretentious service that often occurs. I was thrilled that the Terry and the staff recognized my concerns and helped guide me to a purchase that was right for me. I absolutely love my "new" Lexus and without reservation would recommend the Lexus of Chester Springs Dealership to anyone. More