Lexus of Cherry Hill - Service Center

As always, Lexus of cherry Hill takes good care of its customers and their vehicles. They even wash and vacuum your vehicle after their on-time services. They run an outstanding operation. Jon customers and their vehicles. They even wash and vacuum your vehicle after their on-time services. They run an outstanding operation. Jon More

Brought in my 2009 Lexus ES350 for an oil change waited 52 minutes in the waiting room before being seen by an advisor. The service center is full of new personal and I overheard them talking that since th 52 minutes in the waiting room before being seen by an advisor. The service center is full of new personal and I overheard them talking that since this service manager Jason Binder has started in January they have fired 53 people. The service is slow, sloppy by leaving my vehicle with grease marks all over my vehicle, wash personal stole my 20 dollars from my car. When I tried to inquire to the service manager he wasn't in, it was 930am on Monday and the receptionist stated he drives from Baltimore and comes in around 11am. I was like what kind of dealer is this! When I asked Jason about it he was rude, insulted me.He is a horrible manager and should work at a fast food business not a Lexus dealership.Will never go to Lexus of Cherry Hill again. Stay away you have been warned. Lawrence Lexus is much better. More

The Body Shop Guy Dough is very Untrustworthy and is a big Liar. Never trust them again. 1. I took my car Lexus RX-450H to Lexus bodyshop and met Dough in the second week of July. Dough said it takes atl big Liar. Never trust them again. 1. I took my car Lexus RX-450H to Lexus bodyshop and met Dough in the second week of July. Dough said it takes atleast 2 weeks to schedule the appointment and takes a week to fix the small backlight fix and Bumper scratch fix(which is usually 1-2 days of work based on Service advisor). Dough gave the estimate for $850.00 and said he will contact my insurance company Gieco for approval and contact me in weeks to leave the vehicle on the week of 29th July. Dough never called back to me. 2. Since Dough never called me back, I went to insurance adjuster and got the estimate and a check for $650.00 and went to Lexus dealer again on July 30, 2013 to get the damage fixed. 3. The service advisor James saw the damage and said it can be fixed and delivered on July 31st, 2013 but since I already had a check from Geico, James referred me to Dough again and Dough took the check from me and said he would deliver the vehicle on Friday, August 02, 2013. Dough also mentioned that he will call me on Thursday, August 1, 2013 to let me know the status of the Vehicle but he never called me back about the status. 4. I called couple of times on Thursday to know the status and left a voice mail for Dough but he never called back even on Friday. 5. I called again on Friday around 11:00am to know the status, Dough answered the phone and when I asked the Vehicle status, he mentioned that there are additional damage like Furnace and they have contacted Geico and waiting for thier response but the Vehicle will be ready to \ pick up on Monday August 05, 2013. Dough also said that he will call me on Monday to let me know the status and he never called me back. 6. I waited till Monday 2:00pm and left a voice mail to Jason Binder to know the status of my Vehicle. 7. Jason called me back at 4:30pm and told me that based on Dough told him that "there are additional damages to vehicle and they are waiting from insurance company for a response to make a fix. Assuming the insurance company call by end on Tuesday, August 06, 2013, it takes 3-4 days to fix the additional damages and may able to deliver by Friday, August 09, 2013. 8. While I was talking to Jaso, I was driving to Lexus dealer to pick up the Vehicle assuming the Vehicel would be ready. I met Jason and expressed my concern to him. Jason was very helpfull in explaining what Dough told him and said the manager from Bodyshop will contact me tomorrow. 9. I got suspicion that it takes so much of time to fix such a small fix and I contacted GEICO and enquired if Lexus body shop had contacted them about my case. GEICO said that no one from Lexus bodyshop has contacted them about my case. 10. This proves that Dough from Lexus of cherry hill was lying to me that there are some additional damages and he was lying to me that he has contacted Geico and waiting for response for 3 days. 11. I left a message to Jason and Dough about my investigation on Monday evening. 12. Tuesday morning at 8:30, I got a call from Dough and Keith Becker that the Vehicle is ready to pick up at 11:00am. 13. It is very suspicious to know the Vehicel is ready on Tuesday morning after they cam to know that I have started my investigation. 14. Looks like, they were keeping my Vehicle for such a long time even though it was ready within a day or two and I would ask Lexus of cherryhill to ivestigate this matter to know the truth. 15. Eitherway I do not recommend anyone with Lexus of cherryhill bodyshop. We just can't trust them based on my experience and investigation. More

Brought my Lexus IS250 in to be serviced because my undercarriage was dragging and needed to be fixed. It was missing a couple clips that pinned it up. Serviced took a look at it and informed me that I undercarriage was dragging and needed to be fixed. It was missing a couple clips that pinned it up. Serviced took a look at it and informed me that I would have to purchase a whole new undercarriage because it was damage beyond repair. The quoted me a price in the 300 range, like 384. I said never mind cause I had already looked under my car and saw that it need to pins/clips to mount it back up. I took it to Wilkie Lexus and they fixed with no problem. All it needed was pins/clips and was remounted for no additional cost. Think its kind of ridiculous that Lexus of Cherry Hill is this way, but this was the last time. I would never recommend this dealership to anyone for service or sales. Believe that they are total rip offs in there pricing. More

Brought my Lexus in for service for the first time, I was greeted by the Manager Jason with a welcoming smile. He explained step by step what my vehicle needed. I was offered a shuttle or a loaner vehicle fo greeted by the Manager Jason with a welcoming smile. He explained step by step what my vehicle needed. I was offered a shuttle or a loaner vehicle for the day. The loaner was clean and ready for me by the time I was done with my paperwork. While my car was there it needed a few minor things in which Jason explained to me in a language that I understood and felt comfortable with. A few hours later Jason called and let me know my vehicle was done. When I pulled into the service dept, Jason was there once again to greet me, opened my car door and walked me to the cashier. He explained the bill in detail so I understood everything that was done to my car. When I finished paying my bill I was walked to my vehicle which was washed and vacuumed. Once again Jason opened the door and thanked me for my business. It's not everyday you find genuine caring people, that treat you this way. I have told all my friends about my experience and I will return. Thank you!!! More

I took in my 2012 RX 350 for service. Brian and Jason did everything they could to make sure everything was completed to my satisfaction. I am a repeat customer and will continue to buy my cars at Cherry Hil everything they could to make sure everything was completed to my satisfaction. I am a repeat customer and will continue to buy my cars at Cherry Hill Lexus. More

I came in for my 10,000 mile service. Unfortunately, prior to coming in I scratched my back door in the garage. Ron was very supportive and offered to have his guys buff out the scratch. Whenever I co prior to coming in I scratched my back door in the garage. Ron was very supportive and offered to have his guys buff out the scratch. Whenever I come into the dealer, he always greets me warmly. He is a wonderful salesperson who has a lot of information at his finger tips. If I lease another car at the dealer, I would definitely buy from Ron. He is an outstanding member of the Lexus dealership. More

The service and personal attention to our needs has been and continues to be superior. Recently had an issue that was road related not maintenance or age related and their attention and service was perfect. and continues to be superior. Recently had an issue that was road related not maintenance or age related and their attention and service was perfect. And as usuall the loaner was great. Highly recommend this dealer. More

Service department is extremely unfriendly. Scheduled an appointment for 9:00 AM, though they didn't take the vehicle until after noon. The vehicle is a Certified Pre-Owned Lexus and the service writer did appointment for 9:00 AM, though they didn't take the vehicle until after noon. The vehicle is a Certified Pre-Owned Lexus and the service writer did not know what a Certified Pre-Owned vehicle was. My RX330 was even purchased from the same dealership. The service writer was extremely rude and insisted that I agree to pay an hourly fee for evaluation and that they would later determine if my problem was covered under any warranty, even though Lexus CPO vehicles are basically covered from bumper-to-bumper. The rattle was eventually fixed at no charge, though it took 6 hours for a very minor problem. At their suggestion, I requested my vechicle to be washed, even though they charged a fee for this. They did not do that and when I later asked they said they did not have time. I gave them six hours, but they were too busy. I will be too busy to ever go back to Lexus of Cherry Hill. More