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Lexus of Chattanooga - Service Center

Chattanooga, TN

4.4
163 Reviews

163 Reviews of Lexus of Chattanooga - Service Center

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January 20, 2021

Lexus customer service is awesome and Andrea Mashburn is the best service advisor! I specifically request her when scheduling my service appointments. I hope the GM values her as much as her customers do! More

by smahalahurd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Lexus of Chattanooga responded

We are pleased that Andrea has always made your visits ones to remember. We certainly love her too!

December 30, 2020

Had a wonderful experience with my first service at Lexus and with Andrea. I feel she went above and beyond and service was very quick even with recalls. Thanks again! Candace More

by Candim20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 30, 2020

Excellent service. Easy to schedule, quick in and out, and friendly, professional crew. Good updates on progress and what was done. Car washed and looks great. More

by Tim Richardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 24, 2020

Ryan, as usual was great! Lexus of Chattanooga has and always will be my choice when it comes to servicing my Lexus. Great people yelled great results and people like Ryan are why Lexus of Chattanooga con More

by coachbailey53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Chattanooga responded

We greatly appreciate your kind words! We look forward to continuing to assist with all your service needs.

December 24, 2020

The most attentive service center that I have ever encountered. Scheduling a specific time to drop off and providing a loaner vehicle is a real plus. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 23, 2020

As always I had a great experience at Lexus of Chattanooga. Ryan was the service representative that helped me. I brought in my Lexus for routine service maintenance. He was friendly and helpful w More

by littlesgtmaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Chattanooga responded

Thank you for your kind words! We look forward to continuing to assist with all your service needs.

December 18, 2020

Nate was very professional and a pleasure to work with. Finished my car in the time he told me and was able to talk to him each time I called More

by dawnmaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Howard
Dec 22, 2020 -

Lexus of Chattanooga responded

Dawn, we are thrilled that Nate was able to create such an amazing experience for you! Thank you for trusting us with your needs and we look forward to assisting you in the future!

November 30, 2020

Have been servicing my vehicles here almost 15years. They are the best! John Cate is very knowledgeable and always keeps me up to date with vehicles services. More

by James A
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Chattanooga responded

James, we appreciate your continued trust in our Service Team. They strive to create amazing experiences for each client. We are proud to know that John has taken such great care of you!

November 18, 2020

Service is best I have ever experienced.John Cate is an Service is best I have ever experienced. John Cate is an excellent service manager and an asset to Lexus. He is helpful, courteous and knowledgeable. More

by DRE65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Lexus of Chattanooga responded

We are pleased to hear that your experience was exceptional. We appreciate your trust and kind words about our Service Team. We look forward to continuing to assist you with all of your needs!

November 17, 2020

Andrea is awesome. Glad to service my car here.no complaint.will come back here they are great & good costemer service. Thank you guys take care of my car. More

by roopeen
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nov 18, 2020 -

Lexus of Chattanooga responded

We are pleased to hear that your experience was exceptional. We appreciate your trust and kind words about our Service Team. We look forward to continuing to assist you with all of your needs!

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