Lexus of Cerritos - Service Center

Dorothy Lunney has been my service advisor for over 6 years and she has been the best. Dorothy exemplies everything that one would expect from a reputable company such as Lexus. I have recommended Doro years and she has been the best. Dorothy exemplies everything that one would expect from a reputable company such as Lexus. I have recommended Dorothy to co-workers with Lexus vehicles and they have been fully satisfied with her attentive service. More

I have worked with this dealership since purchasing my car 6 years ago. I have done all of my service work with them, and after dealing with a few service representatives, all of whom represented Lexus w car 6 years ago. I have done all of my service work with them, and after dealing with a few service representatives, all of whom represented Lexus well, I now request Jamie Lee at each appointment. I have found him to be friendly, knowledgeable, honest, and trustworthy ... a difficult combination of traits to find in the auto industry. He explains service work required, helping me to decide whether the work needs to be done immediately or possibly at my next appointment. This week, I had a number of issues that needed to be addressed, adding up to a large amount of money. Jamie went over each one, explained the service needed, the cost involved, and gave me his recommendation to help me make decisions. Because I have come to appreciate him as a service rep., it makes my decision making much easier. I can trust his opinion explicitly. He applied discounts that he was able to offer me, which I appreciated. The dealership is only as good as the employees you deal with. Based on my association with Jamie Lee, Lexus of Cerritos is excellent. Muriel Luther More

Desmond Thompson is the "Business" when it comes to sales of a new Lexus @ Lexus of Cerritos. Desmond is one of the main reasons that I come back to purchase my vehicles @ Lexus of Cerritos, b comes to sales of a new Lexus @ Lexus of Cerritos. Desmond is one of the main reasons that I come back to purchase my vehicles @ Lexus of Cerritos, because he makes the experience of purchasing a new vehicle very relaxing, informative, and very pleasing. My last purchase @ Lexus of Cerritos was ordered by Desmond, he called me in a timely manner, I went in and sat down with him and my purchase of my 2010 RX 350 was remarkable. It took very little time because we had completed and updated some paperwork prior to my sales visit."Good Looking Out Desmond", may you and your family continue to be blessed. Thank you again! More

AMAZING CUSTOMER SERVICE at the service department. AMAZING CUSTOMER SERVICE at the service department. Sarah is a wonderful service advisor, and I am so fortunate every single time that I am assigned AMAZING CUSTOMER SERVICE at the service department. Sarah is a wonderful service advisor, and I am so fortunate every single time that I am assigned to her. Highly efficient and always places customers first. This service center is living proof! More

Jamie went out of his way to help me get my car serviced quickly, effectively and affordably. He showed me how I could save money and took the time to find the best deal on tires that were appropriate for quickly, effectively and affordably. He showed me how I could save money and took the time to find the best deal on tires that were appropriate for the amount of driving I do. More

We've dealt with Dorothy Lunney for the past 6 years, bought two Lexus' from Cerritos because of the excellent service and quality. Now we are waiting for the new 2012-2013 ES's and plan the buy one w bought two Lexus' from Cerritos because of the excellent service and quality. Now we are waiting for the new 2012-2013 ES's and plan the buy one when they come out. If it wasn't for such excellent service and care, we would probably buy a different car as our lease will be up very very soon. So please thank Dorothy for the last 6 years of quality service. Mike & Gayle Garrity More

Thanks for the Excellent Customer Service. You honesty, customer service, and customer care is one of the reasons I continue to come back to Lexus of Cerritos. Thanks for the Outstanding work you do. You customer service, and customer care is one of the reasons I continue to come back to Lexus of Cerritos. Thanks for the Outstanding work you do. You are a great example of what all Leaders and Business Women should be. I proud to be your customer and to say that I have enjoyed doing continued business with you. More

Dorothy Lunney is just the "best" that there is when you take your car in for service at Lexus of Cerritos. Each customer is "special" and Dorothy lets you know it. There is no "no" in her vocabul when you take your car in for service at Lexus of Cerritos. Each customer is "special" and Dorothy lets you know it. There is no "no" in her vocabulary and she takes care of all your needs. This lady is truly outstanding. She remembers everything that you need done to your car and gets it done and always goes that extra mile. I have never been treated like this at a car dealer before. I have been going to Lexus of Cerritos ever since I bought my car 5-1/2 years ago. The whole experience at Lexus of Cerritos is great! More

Every time I take my car in to be serviced I am always very satisfied with the work done. Jaime Lee is a pleasure to work with and always gives good advice. I wouldn't take my car anywhere else to be serv very satisfied with the work done. Jaime Lee is a pleasure to work with and always gives good advice. I wouldn't take my car anywhere else to be serviced. More

Dorothy Lunney is simply the Best Customer Service Rep I have ever experienced in my my auto dealer relationships over many decades! It's not the norm that you would think of Service/Customer experience at have ever experienced in my my auto dealer relationships over many decades! It's not the norm that you would think of Service/Customer experience at a primary driver of the dealer you do business with, well in this case Dorothy is and has been that vital to my long term relationship with Lexus of Cerritos! She and Desmond Thompson and the Class of my Lexus World and Experience!!! I picked my car up today and had another excellent service experience! Joseph D. Johnson More