Lexus of Cerritos - Service Center

I'm a new Lexus owner. Each time I've had to have service Dorothy was my consultant and each time I've had a excellent experience. She makes everything easy. She makes you feel so comfortable and at ease. Ke Dorothy was my consultant and each time I've had a excellent experience. She makes everything easy. She makes you feel so comfortable and at ease. Keep up the great work Dorothy. More

I have worked with Jamie over the years with several different vehicles, he know his business and always has my cars done on time and clean when i pick them up. It has been a pleasure working with him, different vehicles, he know his business and always has my cars done on time and clean when i pick them up. It has been a pleasure working with him, would recommend him to anyone needing work on thier Lexus. More

Jaime Lee is the best service representative I have ever worked with. He is always very courteous, friendly and extremely helpful. I continue to use this dealership for servicing because of the level of se worked with. He is always very courteous, friendly and extremely helpful. I continue to use this dealership for servicing because of the level of service he exemplifies. More

I have worked with Jamie on the two visits I have had with this dealer and he is exceptional. I am always a little reluctant of Dealer Service Centers, but Jamie made it clear he was there for good cust with this dealer and he is exceptional. I am always a little reluctant of Dealer Service Centers, but Jamie made it clear he was there for good customer service and to make sure I was satisfied with my visit. I was..on both occasions. He identified the work that he recommended and then did not push but worked with me to identify what I wanted done and he was pleasant and ensured I was satisfied. Everyone should work with Jamie. Of all the dealerships I have ever worked with, this experience and Janmie are by far the best. More

My overall experience was great because I paid the price I was initailly quoted by Ms.Mendoza and my car was ready within the time frame. I was initailly quoted by Ms.Mendoza and my car was ready within the time frame. More

Sonia has been extremely courteous and timely in her response. She goes above her responsibilities to keep me satisfied with service experience. She is always friendly and smiling. Would highly recommen response. She goes above her responsibilities to keep me satisfied with service experience. She is always friendly and smiling. Would highly recommend her! More

Sonia Mendoza, was great, very helpful, she is the best, SHE IS HELPS ME ALL THE TIME I WOULD NOT GO TO ANY ONE ELSE. SHE IS HELPS ME ALL THE TIME I WOULD NOT GO TO ANY ONE ELSE. More

Sonia Mendoza is such a wonderful person. I'm so glad she waited on me when I came in. From now on I am going to ask for her directly. She's a valuable employee. I sure hope you appreciate her. I sure do! N waited on me when I came in. From now on I am going to ask for her directly. She's a valuable employee. I sure hope you appreciate her. I sure do! Nanci VeSota More

Dorothy Lunney has been my service advisor for over 6 years and she has been the best. Dorothy exemplies everything that one would expect from a reputable company such as Lexus. I have recommended Doro years and she has been the best. Dorothy exemplies everything that one would expect from a reputable company such as Lexus. I have recommended Dorothy to co-workers with Lexus vehicles and they have been fully satisfied with her attentive service. More

I have worked with this dealership since purchasing my car 6 years ago. I have done all of my service work with them, and after dealing with a few service representatives, all of whom represented Lexus w car 6 years ago. I have done all of my service work with them, and after dealing with a few service representatives, all of whom represented Lexus well, I now request Jamie Lee at each appointment. I have found him to be friendly, knowledgeable, honest, and trustworthy ... a difficult combination of traits to find in the auto industry. He explains service work required, helping me to decide whether the work needs to be done immediately or possibly at my next appointment. This week, I had a number of issues that needed to be addressed, adding up to a large amount of money. Jamie went over each one, explained the service needed, the cost involved, and gave me his recommendation to help me make decisions. Because I have come to appreciate him as a service rep., it makes my decision making much easier. I can trust his opinion explicitly. He applied discounts that he was able to offer me, which I appreciated. The dealership is only as good as the employees you deal with. Based on my association with Jamie Lee, Lexus of Cerritos is excellent. Muriel Luther More