Lexus of Cerritos - Service Center

Made an appointment with Jamie Lee for Service, requested an RX for loaner for Saturday Dec. 2. Came in RX was available, very friendly and helpful. Got me through the service with no problems and very fas an RX for loaner for Saturday Dec. 2. Came in RX was available, very friendly and helpful. Got me through the service with no problems and very fast. Loaner RX was great!! I have dealt with Jamie Lee for 3 years and always very helpful and outstanding service. More

If you need service for your Lexus, I recommend you go see Dorothy Lunney at Lexus of Cerritos! She will greet you with a smile and make you feel like family. Most of all, she will tell you straight wha see Dorothy Lunney at Lexus of Cerritos! She will greet you with a smile and make you feel like family. Most of all, she will tell you straight what your vehicle needs to keep you safe on the road while making sure you are not paying up the you know what :-) This is our 3rd Lexus and we keep bringing it back to Lexus of Cerritos because of Dorothy and the top notch team there. More

I bought my 1992 Lexus SC 400 from Lexus of Cerritos in 1991,and I have been driving it ever since. I have no plans for trading it in - ever. As far as I am concerned, my Lexus will be in my funeral cort 1991,and I have been driving it ever since. I have no plans for trading it in - ever. As far as I am concerned, my Lexus will be in my funeral cortege. My Lexus has been serviced at Lexus of Cerritos always, never anywhere else. That, I think, is the best testament I can make of the competence, reliability and courtesy I have experienced at Lexus of Cerritos. Dorothy Lunney has been my service representative since she arrived at Lexus of Cerritos. By now I think of her as my friend, as well as an extraordinarily efficient agent for my interests. Dorothy understands my attachment to my car. On occasion the cost of repairs for my twenty year old car can be quite high, but I always know that the recommended repair is necessary, and that Dorothy has made sure that the charges are fair. Dorothy seems able to handle any problem. Some years ago I was driving a loan car while we waited for necessary parts. I drove the loan car to USC's Univerity Medical Center to see my doctor because I was feeling unwell. My doctor promptly consigned me to the hospital, leaving my loan car parked in the Hospital parking garage. Somehow Dorothy, working with my husband, marshalled drivers and cars to get the loan car out of the parking garage, get my car home to my garage and the loan car back to Lexus of Cerritos. That isn't just competence, it is grace under pressure. And that's my friend, Dorothy Lunney. More

Jamie Lee is my advisor of Cerritos Lexus and always best for 2 years. He always gives me a good advice and satisfaction of the result. I'm really happy to work with him. for 2 years. He always gives me a good advice and satisfaction of the result. I'm really happy to work with him. More

Dorothy Lunney has been my service representative since I bought my Lexus 400H in 2008. She is an excellent representative in that she is *always* extremely helpful, available for questions, personable, rel bought my Lexus 400H in 2008. She is an excellent representative in that she is *always* extremely helpful, available for questions, personable, reliable, and courteous. In addition, she is honest -- which is a rarity these days -- in regard to whatever service my car requires. I know that when I bring my car in, I will always get the best price and service. Dorothy ensures that when I pick up my car it is pristine and has had the necessary service in a timely manner. She always greets me by name, knows the history of my car, never tries to sell me an unnecessary service, and is prompt in returning my calls. It is always a pleasure to bring my car in for service. In addition, I want to add that the entire service staff and sales staff are always friendly, courteous, and helpful. The quality of work is always excellent and my overall experience with the dealership is wonderful. Lexus of Cerritos is an excellent dealership. More

Since I purchased my car on April 2007, Dorothy Lunney always made me feel important. She even remembers my special coffee mix everytime I go for my service. She makes sure my car is taken care of for m always made me feel important. She even remembers my special coffee mix everytime I go for my service. She makes sure my car is taken care of for my safety. She's very special; she's like family already. More

I have known Dorothy Lunney for 7 years now, since I bought my new RX330. Dorothy is extremely knowledgeable in her line of work, she makes sound recommendations regarding the service needed but respec bought my new RX330. Dorothy is extremely knowledgeable in her line of work, she makes sound recommendations regarding the service needed but respects your decision. She displays a good working relationship with her mechanics. The staff is always friendly and helpful. Customers are welcome to hot coffee, tea or bottle water and donuts, bagels with cream cheese and apple/cherry turnovers! It's great! Dorothy is courteous, friendly and provides champion customer service. I am very happy to have Dorothy as my Service Manager! More

We have had Dorthy Lunney as our service representative at Lexus of Cerritos for the past 6 years. She has always been very helpful and is always extremely professional in her dealings with us. Because of at Lexus of Cerritos for the past 6 years. She has always been very helpful and is always extremely professional in her dealings with us. Because of her professionalism, we keep coming back to Lexus of Cerritos for our service needs and to purchase new vehicles. More

Sonia has serviced my Is250 since I purchased it! She has always done a wonderful job keeping me informed and its never been a hassle. I love going to Sonia for my service, I actually look forward to visitin always done a wonderful job keeping me informed and its never been a hassle. I love going to Sonia for my service, I actually look forward to visiting Lexus of Cerritos because of her =) More

I bought my Lexus from this dealership and ever since the service people and the staf have been very cordial, polite and try their best to make sure that customer care is of the highest order. Jimmy has been service people and the staf have been very cordial, polite and try their best to make sure that customer care is of the highest order. Jimmy has been very helpful in taking care of the mechanical problems and best solutions needed at a reasonable cost. I shall not hesitate to recommend him to my othe Lexus owning frineds to look for him for their service requirements. He has been unassuming and willing to help at the earliest. I appreciate the dealership to have such people on their staff to continue this dealership in the forefront of the Industry. Madhusoodan H. Bhatt. More