Lexus of Cerritos - Service Center

When I first got my IS350 from Newport Lexus, i thought, this place looks like South Coast Plaza, nice, clean and tight up keep. Although I liked the amenities there, the drive is just way too far to have r this place looks like South Coast Plaza, nice, clean and tight up keep. Although I liked the amenities there, the drive is just way too far to have regular maintenance done. Never thought of going to Cerritos Lexus until my friend introduced me to Dorothy Lunney. That was almost 5 years ago and i'm still with her now. She makes me feel right at home, tells me whats wrong with my car, explaining in detail, what i need done, what is necessary and giving me a price to go along with that service. She never tries to force anything on me..AT ALL. She lets you decide what you want and need at the moment without giving you that uncomfortable pressure you get from sales people. Basically, what I'm saying is, she doesn't xx around, tells it like it is, but with that loving and caring demeanor. Since day one she's treated me like her own and has always made it personable by remembering my name. Overall, she makes my experience a memorable one every time i go in for something. Do i recommend Cerritos Lexus for service...yes. Do i recommend going to Dorothy Lunney when you go to Cerritos Lexus...a MUST! More

I have rated the dealership with a high rating because of the wonderful service that I receive from Debbie. Every time I speak with her I learn something new and I feel as if she really appreciates me as a c the wonderful service that I receive from Debbie. Every time I speak with her I learn something new and I feel as if she really appreciates me as a customer and she strives to provide quality service. I absolutely LOVE Debbie. Thank you Debbie for making my service visits less like a tedious chore and more like a visit with a friend! More

From the moment I drive on to the lot each associate greets and treats me with sincere care, and everyone is knowledgeable especially Dorothy Lunney. greets and treats me with sincere care, and everyone is knowledgeable especially Dorothy Lunney. More

Customer Service is always important when dealing with the public, no matter what type of business. Jeanie Williams is the perfect example of customer SERVICE and any company would be lucky to have her. S the public, no matter what type of business. Jeanie Williams is the perfect example of customer SERVICE and any company would be lucky to have her. She is always helpful, professional and friendly. When and if you need to see her, she will do all she can to help solve your needs and then follow up. Lexus of Cerritos better hang on to her! Thanks Jeanie. More

I am very satisfied to be with Dorothy. She is very kind I am very satisfied to be with Dorothy. She is very kind and explained many part of my car. In addition, makes me to understand future works related I am very satisfied to be with Dorothy. She is very kind and explained many part of my car. In addition, makes me to understand future works related to my car. More

Dorothy was the best. Thank you, for always be so pleasant and helpful. You make my experience with Lexus one to remember. Thank you for all your expertise. pleasant and helpful. You make my experience with Lexus one to remember. Thank you for all your expertise. More

It is a good dealer with a great enviroment. Every visit is welcoming and Dorothy is also such a wonderful person who makes every visit fun and easy. There is great food and drinks while your wait. is welcoming and Dorothy is also such a wonderful person who makes every visit fun and easy. There is great food and drinks while your wait. More

Dorothy is the best Service Adviser i've ever known. Her Knowledge of automotive industry and pay attention to detail will makes you feel stress free. Thanks Dorothy Knowledge of automotive industry and pay attention to detail will makes you feel stress free. Thanks Dorothy More

The dealer people are great. Dorothy Lunney is the best always with a smile. She is very helpful. The dealership does the best to provide reasonable price repairs. always with a smile. She is very helpful. The dealership does the best to provide reasonable price repairs. More

Dorthy lunney has been my service advisor for over 15 years and is the only reason why I keep buying a lexus for the third time! She is an outstanding service advisor!! years and is the only reason why I keep buying a lexus for the third time! She is an outstanding service advisor!! More