Lexus of Cerritos - Service Center

I have purchased 2 cars from this dealership. I bought my second car from Lexus of Cerritos because of the excellent service I have received from my Servcie Advisor Dorothy Lunney over the many years I have second car from Lexus of Cerritos because of the excellent service I have received from my Servcie Advisor Dorothy Lunney over the many years I have dealt with her. She is very pleasant all of the time and she treats me with respect on every visit. She makes sure that my car is taken car in a timely manner. My visits all always a pleasure even though I have to wait I can always go to the mall. I have even noticed that she basically treats all of her customers the same. It is great to have her a my Service Advisor it makes the whole service experience a pleasure. She does excellent customer service. More

The employee that worked with us was very wonderful. Not only was she extremely accommodating, but she was also very friendly. She took care of everything that we needed and gave us excellent service. only was she extremely accommodating, but she was also very friendly. She took care of everything that we needed and gave us excellent service. More

I purchased my car in July 2010 and have worked with the service department on two occasions since my purchase. On both occasions I have had the pleasure of working with Jimmy Chuong. He has been consistent service department on two occasions since my purchase. On both occasions I have had the pleasure of working with Jimmy Chuong. He has been consistently friendly, helpful and has done a great job at answering all the questions and concerns I have had. I would definitely recommend him to anyone with service needs as he makes the experience comfortable for those apprehensive about dealership service. He is definitely the guy to see! More

I was very satisfied/happy with Dorothy's Great Customer Service. she is very friendly and care about her clients, for this reason I would come back to Lexus over and over again. Excellent Job!!!!! : ) Service. she is very friendly and care about her clients, for this reason I would come back to Lexus over and over again. Excellent Job!!!!! : ) Thank You. More

I would like to give Jeanie Williams, Customer Relations Mgr, a high five(5). Ms. Williams,is thoughtful,courteous, and really handle all of my service issues, in a professional and timely manner. K Mgr, a high five(5). Ms. Williams,is thoughtful,courteous, and really handle all of my service issues, in a professional and timely manner. Keep up the Great work Ms. Williams. Thank you, Carol Davis (A loyal and satified customer) More

Dorothy has always been very helpful but as with all dealerships, they could lower the prices. Having 3 Lexuses so far, it does add up. dealerships, they could lower the prices. Having 3 Lexuses so far, it does add up. More

Jamie lee is an exceptional service advisor that is willing to go to every limit to make sure every custermer is happy. He took the time to walk me back to my car and show me what and why the sevice wa willing to go to every limit to make sure every custermer is happy. He took the time to walk me back to my car and show me what and why the sevice was nessary. More

Mr. Lee is very thorough, respectful, and explains services performed. I am kind of a skeptic, and wanted to see parts that were replaced. He had his technician Joe bring the parts to his office. I wa services performed. I am kind of a skeptic, and wanted to see parts that were replaced. He had his technician Joe bring the parts to his office. I was amazed on the honesty, and integrity Jaime Lee & his techs showed. Thank you! More

I've been coming here for over 10 years. Always good service and friendly people. It is a convenient location and a first class facility. service and friendly people. It is a convenient location and a first class facility. More

Ill admit I have serviced my car at other Lexus dealerships in the past, but since I brought my Lexus to Jamie at Cerritos Lexus, I wouldnt go anywhere else. Jamie is knowledgeable, efficient and h dealerships in the past, but since I brought my Lexus to Jamie at Cerritos Lexus, I wouldnt go anywhere else. Jamie is knowledgeable, efficient and honest. Thanks Jamie! More