Lexus of Cerritos - Service Center

Each time my husband and/or I have taken our Lexus RX350 (or our prior IS250) in for service, Sarah has been very professional and prompt, and it is a priviledge to have her as our service advisor. She's b (or our prior IS250) in for service, Sarah has been very professional and prompt, and it is a priviledge to have her as our service advisor. She's been very knowledgeable on the cars we've brought in for service. If you ask us, she's an "A+" employee who's always willing to help, and can answer all the questions we have. More

I give this excellent rating because of the outstanding customer service Dorothy Lunney extends to me each time I have my Lexus serviced at Lexus of Cerritos. Dorothy is very conscientious to me as a custo customer service Dorothy Lunney extends to me each time I have my Lexus serviced at Lexus of Cerritos. Dorothy is very conscientious to me as a customer and she exhibits a courteous and professional demeanor always. Thank you Dorthy! Sincerely, Mary Norment email: marynorment@yahoo.com More

I brought my Lexus Rx 330 in for 60,000 service. I was I brought my Lexus Rx 330 in for 60,000 service. I was rather surprised at the high cost but was informed of all the service required at this stage I brought my Lexus Rx 330 in for 60,000 service. I was rather surprised at the high cost but was informed of all the service required at this stage and that service future costs would not be as as high. I had requested that the the light bulb in the shift box be replaced. I was (apparently eroneously) informed it would cost $160 to replace the bulb. I was stunned. When I brought the matter to the attention of Gary Brenner, the Service Director, he told me not to worry about it. He had it replaced at no cost. Sarah Vantresca followed through with the repair quite nicely. I continue to be impressed to the commitment to customer satisfaction made by Cerritos Lexus. More

I was recommended by a friend to come to this dealership for service since i was not happy with where I was going. Well, now I am absolute happy to get my car serviced and Jamie Lee is the service advisor I for service since i was not happy with where I was going. Well, now I am absolute happy to get my car serviced and Jamie Lee is the service advisor I trust. As long as I own a Lexus, I will be coming here. More

Very friendly service and employee was very descriptive in letting me know exactly what was going to be done to my car and the costs associated. in letting me know exactly what was going to be done to my car and the costs associated. More

always friendly and helpful. I have worked with Sara in service for the past 3-4 years and she always met my expectations and has delivered as promised. service for the past 3-4 years and she always met my expectations and has delivered as promised. More

Dorothy has served me for years at the Lexus store in Cerritos. I love her. She is smart and friendly always helpful. I cannot say enough about her. she is just great. I always make sure that she is at Cerritos. I love her. She is smart and friendly always helpful. I cannot say enough about her. she is just great. I always make sure that she is at the store before I go in. However, I would not recommend this website to my dog. More

From the first phone call through the pickup of the car, everyone was professional, friendly and knowledgeable. They treat folks right. Thank you Lexus of Cerritos and Dorothy Lunney! everyone was professional, friendly and knowledgeable. They treat folks right. Thank you Lexus of Cerritos and Dorothy Lunney! More

Dorothy is great!! I have an RX and she takes very good care of me. I live in HB and I don't mind the extra drive because I know I will get great service from her. Thanks Dorothy! care of me. I live in HB and I don't mind the extra drive because I know I will get great service from her. Thanks Dorothy! More

I was referred to Lexus power station in Cerritos by Auto Nation who were instumental in purchasing my Lexus IS 250 from Mercedes Benz of Oxnard,under the condition that they replace torn leather in driver s Nation who were instumental in purchasing my Lexus IS 250 from Mercedes Benz of Oxnard,under the condition that they replace torn leather in driver seat. Auto Nation relayed a Due Bill to me for the work from Mercedes Benz Oxnard and was instructed to go to Cerritos. There was a problem with Lexus Cerritos accepting the due bill which had to be verified by Oxnard to do the work (that was a wasted trip to Cerritos and was not very promising). However, when the work was verified, my next trip to Cerritos introduced me to Tom Ryan (asst service mgr) who took very good care of me in a very timely and personable manner. Even though they had to call in a leather specialist,the work was completed in one day!! It is because of this excellent service, excellent results, and that they provide a loaner car, that I will be taking my car to Cerritos for all future servicing. Good job...you won my patronage! More